ROOMS

CHAPTER FOCUS POINT

Demonstrate effective communication related
to product and service information provided at
the front office
a) Describe types of room and its facilities
b) Classify types of room rates

Rack rate
Corporate rate
Airline rate
Group rate
Commercial rate
Package rate
Government rate
Half-day rate
Complimentary rate

CHAPTER FOCUS POINT

c) Identify factors affecting room rates
Size of the room
Room location and view
Breakfast charges
Amenities
Guest services
d) Apply room management and
operation procedures in any hotel or
commercial facilities

TYPES OF ROOM AND

ITS FACILITIES

TYPES OF
ROOMS

TYPES OF ROOMS
DELUXE

TYPES OF
ROOMS

ECONOMY
SUITE

SUPERIOR
STANDARD

TYPES OF ROOMS
Suite
Suite is the most expensive room in a hotel.
Usually suite is larger than a normal room.
This type of room is geared to the needs of
wealthy people and VIPs.
The furnishings and fixtures are expensive
and exotic.
Normally suite has a king-size bed and
consists of two or more rooms, kitchenette
and conference room.
Suites often have beautiful view or scenery
and the best available location.

TYPES OF ROOMS
Deluxe
This type of room normally represents the
maximum rate charged by the hotel for a
regular size sleeping room.
Normally the standard and size of the rooms
and facilities offered are suited to the special
needs of the business clientele.
Bedding includes queen or king-size bed.
The room has a considerable high level of
comfort, furnishings and dcor, and its location
is the next best available.

TYPES OF ROOMS
Superior
Generally it represents the moderate or
medium rate type of room.
Bedding includes a double, queen or kingsize bed.

TYPES OF ROOMS
Standard
Normally represents the hotels minimum
rate for a regular-size sleeping room.
Typically bedding consists of one or two
double beds, a queen or twin beds.

TYPES OF ROOMS
Economy
Rooms offered at this category might be
reserved for overflow situations, discounted
rates or special promotions.
It is usually priced below the normal
minimum rate and has certain drawbacks
such as undesirable location or small floor
plan.

ROOMS
FACILITIES

ROOMS FACILITIES
The basic accommodation consisting
only of a room with a bed, a cupboard,
a small table and a washstand.
Nowadays, rooms has largely been
replaced by rooms with modern
facilities which including en-suite
bathrooms and air conditioning or
climate control.

ROOMS FACILITIES
Additional common features found in hotel
rooms are a telephone, an alarm clock, a
television, a safe, a mini-bar with snack
foods and drinks, and facilities for making
tea and coffee

Luxury features include bathrobes and

slippers, a pillow menu, twin-sink
vanities, and Jacuzzi bathtubs.
Some hotels offer meals as part of a
room and board arrangement

ROOMS FACILITIES
Guestroom Amenities
Stationery
Postcard
Pen
Laundry bag
Complimentary coffee or tea, sugar and powdered creamer
Chocolate or mints provided with turndown service
Television programmed guide
Coffee or tea maker
Hanger
Blanket
Pillow and pillow case
Ironing board / iron
Refrigerator/Mini bar

ROOMS FACILITIES
Guestroom facilities
Bathroom Amenities
Facial soap
Bath soap or shower gel
Shampoo
Shower cap
Sewing kit

TYPES OF ROOM
RATES

ROOM RATES
HALF-DAY
RATE
GOVERNMENT
RATE

PACKAGE
RATE

COMPLIMENTARY
RATE

RACK RATE 1

ROOM
RATE

CORPORATE
RATE 2

COMMERCIAL
RATE

AIRLINE RATE
3
5

GROUP
RATE

ROOM RATES
Rack rate
The highest room rate charged by the
hotel
It is the hotels normal room rate, which
means a standard rate for the room, with
no meals, discounts, or reduction.
Do not necessarily produce the most
income for the hotel

ROOM RATES
CORPORATE RATE
Offered to the businesspeople staying in the
hotel
Can be broken down into businesspeople
who are frequent guests ( a specific number
of visit per week or per month)
Employees of a corporation that has
contracted for a rate that reflect all business
from the corporation.

ROOM RATES
Airlines Rate
It is a special discounted rate for the crew
of one or more airlines that offer certain
volume of business throughout the year
on a consistent and continues basis.

ROOM RATES
Group and Tour Rate
This is a discounted rate for an organisation
that has a large block of rooms.
For group bookings, a 20 or 25 per cent
discount of the normal room rack rate might
be offered when it quotes a rate.
A tour operator might also be offered
discounts by the hotel, in return for a
commitment to purchase a minimum
number of rooms over a set period of time.

ROOM RATES
Commercial Rate
Room rate for businesspeople that
represent a company and have infrequent
or sporadic patterns of travel.
Major segment of hotel guest- warrant a
special rate.
Example: Hiltons hotel Hilton Honors, a
card issued and valid for each visit. After
specific number of visit- get free room-night

ROOM RATES
Package Rate
This is a set rate that is offered to the public
in conjunction with other services.
For example, a football package that
includes accommodation, tickets to the ball
game and transportation to the stadium.
Other popular packages include
honeymoon, weekend and New Years
packages.

ROOM RATES
Government Rate
A negotiated discounted rate with
government bodies for their travelling
officials and foreign visitors.
When government officials travel for
official work, they are given a travel
allowance to cover their meals, hotel and
other out-of-pocket expenses.
A hotel interested in catering to this
segment, they may quote room rates that
match to government servants travel
allowance.

ROOM RATES
Half-day Rate
A room rate based on length of guest
stay in a room
Applied to guest who use a room for
three or four hours a day
Not overnight 1p.m to 5p.m
To rest after sightseeing or shopping or
between flight.
Room usually will be rented again that
evening

ROOM RATES
COMPLIMENTARY RATE
No charge to the guest.
The management of the hotel reserve the
right to grant comp rooms for various
reasons.
Guest who are part of the hotels
management hierarchy or personnel group
may receive comp room as a fringe benefit.
This rate does cost the hotel, but cost
usually outweighed by the goodwill
generated.

FACTORS
AFFECTING ROOM
RATES

FACTORS AFFECTING ROOM RATES

Room
location
and view

Size of the
room

Breakfast
charges
Amenities

FACTOR
AFFECTING
ROOM
RATES

Guest
services

FACTORS AFFECTING ROOM RATES

SIZE OF THE ROOM
Mostly, 6-star and 5-star hotel which
provide a room with living hall The bigger
size of the room, the room rates will be
higher.

FACTORS AFFECTING ROOM RATES

ROOM LOCATION AND VIEW
The location also plays an important role in
determining the room rate.
Hotel in a city centre or business centre,
near places of tourist interest or a scenic
locales would have a higher rate.
Rooms with a better view would have
higher charges as compared to rooms facing
a parking lot or a noisy commercial street.

FACTORS AFFECTING ROOM RATES

BREAKFAST CHARGES
A hotel which provide breakfast as their
complimentary meals usually will charge
their room rates more than a hotel that only
provide a room without breakfast.
Normally, hotel that provide breakfast, they
already counted the expenses of meal with
their room charge. That is why their room
rate will be more than a hotel that only
provide a room.

FACTORS AFFECTING ROOM RATES

AMENITIES
A hotel offering extra amenities than usual
such as slipper, bathrobe and etc inside the
room will charge a higher room rate
comparing to hotel with limited services.
Besides, a hotel which do not provide any
amenities inside the room will charge a
lower room rate.
Some of the hotel which do not provide
any amenities inside room, make a
different charge if the guest wants their
amenities

FACTORS AFFECTING ROOM RATES

GUEST SERVICES
The level of services offered by a hotel
determines the room rent to a large extent.
A hotel offering the best of services like spa,
gymnasium, banquet halls, specialty
restaurant will charge a higher room rate
comparing to hotel with limited services.
The guest and staff ratio would be higher in
5-star hotels as they provide more
personalized guest services.

ROOM
MANAGEMENT
AND OPERATION
PROCEDURES

ROOM MANAGEMENT AND

OPERATION PROCEDURE
As a frontlines, we should understand and
know how to manage a room
Managing a room is a way how we allocate
the room to the guest.
Rooms for prepaid reservations are often
assigned before guests arrive.
Assigning a room must consider with the
guest request.
Assigning a room usually will be done floor
by floor to reduce the cost.

THE END