Beruflich Dokumente
Kultur Dokumente
Communications
Percentage of Communication
Mode of
Communication
Formal Years
of Training
Percentage of
Time Used
Writing
12 years
9%
Reading
6-8 years
16 %
Speaking
1-2 years
30%
Listening
0-few hours
45%
Effective Listening
Avoid
Interrupting
Speakers
Paraphrase
Avoid Distracting
Actions or
Gestures
Dont Over
Talk
Be Empathetic
Active
Listening
Ask Questions
Make Eye
Contact
Exhibit Affirmative
Head Nods and
Appropriate Facial
Expression
Speaking
Reading
Writing
A True Story1/3
A blind boy sat on the steps of a building with a hat by his feet. He
held up a sign which said: "I am blind, please help." There were
only a few coins in the hat
A man was walking by. He took a few coins from his pocket and
dropped them into the hat. He then took the sign, turned it around,
and wrote some words. He put the sign back so that everyone who
walked by would see the new words
A True Story2/3
Soon the hat began to fill up. A lot more people were giving money
to the blind boy. That afternoon the man who had changed the sign
came to see how things were. The boy recognized his footsteps
and asked, "Were you the one who changed my sign this morning?
What did you write?"
The man said, "I only wrote the truth. I said what you said but in a
different way."
A True Story3/3
What he had written was: "Today is a beautiful day and I
cannot see it."
Do you think the first sign and the second sign were saying
the same thing?
Nonverbal Communication:
One cannot not communicate!
1. Body Language
2. Eye Contact
3. Space Communication
4. Touch/Handshakes
5. Facial Expression
6. Paralanguage
7. Silence
8. Appearance
9. Body Odor
Body Language
Posture
Gesture
Eye Contact
Angry stare
Hiding
Glance
Gaze
Peep
Space Communication
- 0-18
Intimate Space
Personal Space
- 18- 4
Social Space
- 4 12
Public Space
- 12>
Touch/Handshake
Electrifying handshake
Fingershake
Facial Expressions
Happy
Sad
Surprised
Fear
Angry
Confused
Paralanguage
Volume
Tone
Pitch
Silence
Silence can mean:
Ignorance/inattention
Anger
Depression
Romance!
Appearance
Body odor
Interpersonal
Communication Barriers
National
Culture
Language
Filtering
Emotions
Interpersonal
Communication
Defensiveness
Information
Overload
Barriers to Effective
Interpersonal Communication1/2
Filtering
Barriers to Effective
Interpersonal Communication2/2
Information Overload
Defensiveness
Barriers to Effective
Interpersonal Communication2/3
Language
National Culture
Use Feedback
Simplify Language
Listen Actively
Constrain Emotions
Watch Nonverbal Cues
The Grapevine