Hamza Ashfaq

S.M. Mehmood
Faizan

8921
8851
8052

ACKNOWLEDGEMENT
We thank ALLAH for guiding us through the faces of
compiling this report and helping us out in all the
difficulties.
We would like thanks to MR. KAMRAN AZEEM,
Lecturer of Human Resource Management and
providing us opportunity to show our effort and
qualities by preparing this report. This report is a joint
co-operation of all the group members. We appreciate
each other for helping ourselves and supporting for
the completion the report.

A new firm in the field of online

Sales & Services.

Selling all type of goods through

online services.
Providing sales after services as
well.

MISSION STATEMENT
MHF Traders is a customer focused business

online sales & services company that seeks

competitive advantage in quality and valued

added service in both sales & services through

online facility. MHF relies on building trusting

relationships

with

customers,

employees and society in general.

owners,

VISION STATEMENT
MHF exists to deliver goods and services at door
step of customers on just one click and
customers get the full benefit of online sales &
services at their door step. We are here to fulfill
the requirements

STRUCTURE OF MHF TRADER

MHF DIVISIONs FUNCTIONS

HUMAN RESOURCE DIVISION
ACCOUNTS DIVISION
MARKETING DIVISION
OPERATION DIVISION

HR DEPARTMENT STRUCTURE

ORGANIZATION OBJECTIVES
Organizational Objectives
To Provide maximum satisfaction to the customers.
To Provide the Maximum Service to the Customer.

Uses of all the possible resources to satisfy customer

demands.
Infrastructure
organization.

development

and

growth

of

OBJECTIVES
Functional Objectives
Setting and achieving the targets of relevant
departments
HR provide best resource to achieve each dept
objectives
All the relevant dept. directly or indirectly engaged to
maintain their services and quality to acquire the
customers

OBJECTIVES
Societal Objectives
Although we are doing customer service, we must
have to maintain the level of self-respect which is
necessary to motivate the staff.
Annual Dinners.
Appreciation Awards.

OBJECTIVES
Personal Objectives
Taking care of the Growth and development of every
employee individually, whether they are lower staff or
middle staff.
If we are the good listener of Customers, Staff is also
our Stakeholders (Internal).
Training and development of every worker individually
as per his specialization.

HUMAN RESOURCE DIVISION

FUNCTIONS
Human Resource Planning
Training & Development
Quality Control / Inspectors
Asset Safety

Personal Development Plans

HUMAN RESOURCE ACTIVITIES

HUMAN RESOURCE ACTIVITIES

PLANNING
Employees Requirements
Job Description
Pay scale
Atmosphere or Premises

RECRUITMENT
Pool of CVs
HR Data base
Advertising on Newspaper and Websites
Suitably Qualified or Trainable
Equal Employment Opportunity

SELECTION
Assessing & Appointing Candidates
Best utilizing skills and abilities
Job-related criteria
Selection Devices
Completed Job Applications
Written Test
Interviews
Background Checks
Job Offer

Training & Developments

Organize training session inside the organization and
outside the organization as well. Different experts hire
from abroad to train our resource regarding online
sales and services like how to sale the goods online and
satisfy the customers.

Performance Assessment
Performance assess on achieving the sales targets and
giving quality services to the customers. If customer
satisfied you will be considered satisfactory resource in
sales and marketing division. Finance & operation
division workforce are assessed on their work
performance.

Appraisals system

Appraisals

like

reward,

job

enrichment,

job

enlargement, promotions, posting and other appraisals

are given to the successful employee.

COMPENSATION AND BENEFITS

Medical Care
Life Insurance
Vacations
Relocation
Credit Advance Policy/ Provident
Policy/ Advance Against Provident
Fund
Recreation
Mobile Phone
Business Mobile Phone Policy

REWARD SYSTEM
Promotion is given on the basis of performance
Club membership, game shows, Lunch arrangement
Special achievement awards at each individual level

ROLES / TASKS OF MANAGERS AT

DIFFERENT LEVELS

9/11/14

OPERATIONAL MANAGER
Improve the operational systems
Play a significant role in long-term planning, including
an initiative geared toward operational excellence

Long-term planning
Individual budgets
Services invoicing
Necessary Meeting discussions
Coach office managers

MARKETING MANAGER
Instilling a marketing led ethos
Researching opportunities
Customers understandings
Customer relationship management
Developing strategies & planning
Managing Marketing mix
Measuring success within budgets
Customer focused decisions

SALES MANAGER
Obtaining profitable results
Streamlining processes

Managing the sales team

Development of the annual marketing plan
Meet goals and metrics
Monitoring sales team
Provide training exposures
Customer focused decisions

FINANCE MANAGER

Interpreting financial information

Interpreting cash flows
Managing the sales team
Formulating strategic
Researching factors influencing
performance
Cost-reduction opportunities
Financial reporting's
Developing external relationships
Managing budgets

business

RETIREMENT / TERMINATION AND

DISCIPLINARY ACTIONS
After completion of 50 years service, every employee
will automatically be retired and get benefits and
compensation from the organization.
If someone committed any type of crime, disciplinary
action will be taken against them and terminate from
the service with immediate effect.

CONCLUSION
Over all report is prepared with complete effort

of our team members and we learnt a lot of

things regarding HR activities, processes and

functions. Try to cover all most important things,

which have been covered in this report and the

report will be beneficial for the new investor.