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Communication is a Partnership
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Eliciting Feedback
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10. Effective
Listening
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Barriers to Communication:
is a Partnership:
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Be sure your facial expressions, gestures and other nonverbal cues suggest the appropriate emotion that you want
to convey. The most important aspect of the non-verbal cue
is your tone of voice. Be aware of the pitch and rate of
speech that can determine the emotions you convey
through your voice. In written communication, choice of
words determines the tone of the message. Be sensitive to
how the reader may perceive your message.
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Eliciting Feedback:
Listening:
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