Intranet, e Business

and
e Commerce

Uttam Kumar Patra

Intranet

An Intranet is a network built within a

corporation, using the Internet and World
Wide Web standards and software.
The Intranet is a secure and internal
implementation of the Internet. All
Internet technologies, including the
Internet Protocol (IP), the World Wide
Web, and the browsers, are protected by
corporate firewalls.

 Types of intranet
 The collaboration
platform.
◦ This type is very big on
two-way publishing.
 The internal Web site.
◦ This type is based on
one-way publishing.
People who interact
with it are divided into
two groups:
consumers and
publishers.
 The distributed intranet.
◦ In larger organizations,
users intranet very Components of an
quickly becomes Intranet's
decentralized.

Applications of Intranets

Communications
Collaboration
Knowledge
Management
Common
Functional
Applications



Benefits
 An Intranets provides the
following benefits for
corporate information
access:
◦ It is easy to learn and
use;
◦ It is consistent;
◦ It is sophisticated;
◦ It is cross platform;
◦ It is secure;
◦ It is standardized;
◦ It has a bright future;
◦ It is harvestable;
◦ It is not expensive;
◦ It is scalable.
◦ It is cost effective
◦

Disadvantages of Intranets
Number of users
Infrastructure
Continuous growth and change
Scalability
Manageability
Loss of skilled webmasters and designers
On-going maintenance
e-business
Electronic business, commonly referred
to as "eBusiness" or "e-business", may
be defined as the utilization of
information and communication
technologies (ICT) in support of all the
activities of business.
Louis Gerstner, the former CEO of IBM,
attributes the term "e-Business“ in 1996

Applications
 Internal business systems:
◦ customer relationship management
◦ enterprise resource planning
◦ document management systems
◦ human resources management
 Enterprise communication and collaboration:
◦ VoIP
◦ content management system
◦ e-mail
◦ voice mail
◦ Web conferencing
◦ Digital work flows (or business process management)
 electronic commerce

Classification
business-to-business (B2B)
business-to-consumer (B2C)
business-to-employee (B2E)
business-to-government (B2G)
government-to-business (G2B)
government-to-government (G2G)
government-to-citizen (G2C)
consumer-to-consumer (C2C)
consumer-to-business (C2B)
Three primary processes are
enhanced in e-business
 Production processes: which include procurement,
ordering and replenishment of stocks; processing of
payments; electronic links with suppliers; and production
control processes, among others;
 Customer-focused processes: which include
promotional and marketing efforts, selling over the
Internet, processing of customers’ purchase orders and
payments, and customer support, among others; and
 Internal management processes: which include
employee services, training, internal information-
sharing, video-conferencing, and recruiting. Electronic
applications enhance information flow between
production and sales forces to improve sales force
productivity. Workgroup communications and electronic
publishing of internal business information are likewise
made more efficient
Electronic Commerce?
e-commerce is the
◦ use of electronic communication to do business
 Specifically, the transfer of information (transactions),
over the Internet
Some people use the term e-business to refer
to all the categories of e-commerce
◦ E.g. IBM defines e-business as:
The transformation of key business processes through
the use of internet technologies
Business application:
◦ Email, Enterprise content management, Instant messaging,
Newsgroups, Online shopping and order tracking, Online
banking, Online office suites, Domestic and international
payment systems, Shopping cart software,
Teleconferencing, Electronic tickets, etc.


◦
How are Businesses using
E-Commerce?
Business can implement new sales and
marketing through the use of WWW
The WWW provides electronic means for
organizations to display materials such
as product catalogs, price lists, …
Internet security issues are resolved,
businesses are selling more and more
product online, direct to their customers
EC Environment

Vast amount of multimedia data;

Distributed, autonomous, and
heterogeneous information sources;
Supports decision making;
The Internet as an infrastructure.
From Traditional to E-commerce
Electronic Funds Transfer (EFTs)
Electronic Data Interchange (EDI)
Internet
Wire transfers - used
by banks
Businesses transfer
electronic data
- data not re-keyed
- high implementation
cost, thus excluded
small businesses
On-line shopping
E-commerce Categories
There are five general e-commerce
categories:
oBusiness to Consumer (or B2C) e-commerce
oBusiness to Business (or B2B) e-commerce
(sometimes called e-procurement)
oBusiness processes that support buying and
selling activities
oConsumer-to-consumer (or C2C) e-
commerce
oBusiness-to-government (or B2G) e-
commerce
◦
Advantages of E-commerce?
Increases sales, decreases cost
◦ Allows small businesses to have global customer
base
◦ Reduced cost through electronic sales enquires,
price quotes and order taking
Provides purchasing opportunities for buyers
(businesses can identify new suppliers and
partners)
Increase speed and accuracy for exchanged
information, thus reducing cost
Business can be transacted 24hrs a day
Tax refunds, public retirement and welfare
support costs less when distributed over the
Internet
 Disadvantages of E-commerce?
Inability to sell some products (e.g. high cost
jewelry and perishable foods, although
supermarkets like www.Tesco.com delivers
to your home)
Many products require a large number of
people to purchase to be viable
High capital investment
Difficulty in integrating current databases and
transaction processing systems into e-
commerce solutions
Cultural and legal obstacles
◦ Transmission of credit card details
◦ Some consumers resistant to change
◦ Laws are unclear
Thank you