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Attitudes, Beliefs, Values and

Job Satisfaction

An Exploration
• Satisfaction & Productivity are positively
correlated but it is not very strong- rewards
strengthen the correlation
• Similarly moderate relationship between JS and
Turnover. Job Dissatisfaction can encourage
employees to look for jobs elsewhere JS may
make a worker look at several aspects before
• Job Tenure may deter a worker from leaving
• Belief is the way an individual organises
his perceptions and cognitions
• They refer to some aspect of his life-some
activity, some object, some experience
and many beliefs last through the lifetime
• Beliefs lead to meaning making
• Example: Belief in God leads to thinking
that everything happens by His Grace
• When the individual believes that certain
mode of conduct, behaviour, feelings etc.
are preferable to other modes- they led to
judgments about Good or Bad, Right or
• Values are also attitudes which we will
discuss later which are preferred and
influences the meaning making processes
and which are cage with feelings
• Attitude is the state of mind of an individual
toward something
• Attitudes like beliefs can last a lifetime
• Attitudes will influence a person's cognitive
stance towards some thing or some person-
Suppose Anil doesn't approve of taking bribes
which is the cognitive side of his attitude, he
therefore does not like Deepak who takes bribes
which is the affective side and then Anil avoids
Deepak- behavioural side
• The field of OB focuses on job-related
attitudes- the most important and most
widely studied among them is JOB
• JS is the emotional response to the job
• JS level depends on how much the
outcomes match his expectations and
• JS reflects his other attitudes
• The Work itself
• Pay
• Promotion Opportunities- both for growth
& status
• Supervision
• Coworkers
• Working Conditions
• JS and productivity are correlated but not very strongly-
rewards other than wages strengthen the correlation
• JS & Turnover moderately related. A dissatisfied worker
will look for better opportunities whereas JS will make a
worker look at different aspects before leaving
• Job Tenure discourage a worker from leaving
• Organisational Commitment, having got accustomed to
the job, the colleagues may all discourage turnover
• A booming economy creates new obs and promotes
• JS and absenteeism have a negative correlation
• Job Involvement is a new concept in OB- when a
person psychologically identifies with his job and
feels that his performance adds to is self worth-
result will quality and productivity
• Organisational Commitment-identification with
the organisation and treating its goals as a
cause some people give their best to their jobs-
this commitment often varies from person to
person though the Organisation cn create
processes to foster this commitment
• Cognitive Dissonance happens when two
or more attitudes, ideas, behaviours are
• Emotional Dissonance results when
emotions he feels are at odds with the
emotions he is required to experience
• Every individual tries to minimise
dissonance but sometime many live with
the dissonances by rationalizing it