Advanced Customer Support

ACS Cloud Services

Mark Bagozzi, ACS Product Mangement
December, 2014
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Agenda
• ACS Cloud Services
• Private Cloud Database Provisioning and Readiness
Pack
• Framework
• Target Market
• Private Cloud Provisioning and Readiness Customer
Presentation
• Items that influence price
• Beta Test
• Resources
Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Oracle
| Confidential – Restricted

2

ACS Cloud Services Delivering Services Through The Cloud and For Private Cloud • Services Delivered Through the Advanced Support Cloud Platform • Lifecycle Services • New Pack and some FSS components. More to follow • Services For Private Cloud • Private Cloud Database Provisioning and Readiness (beta) • Focus is Database as a Service (DBaaS) • Supportability Planning and Design • Installation and Configuration for Private Cloud • Services for Public Cloud are on roadmap and in-work Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | .

Virtualize Upgrade. Load Testing Tuning. database) database) AM&R (current offering) AM&R (current offering) Annual Apps Patch Annual Apps Patch Advisory Advisory Copyright © 2014 Oracle and/or its affiliates. Tech Refresh Consolidation. All rights reserved. Perf. Tuning. Incident Mgt / DB Upgrade. | Platform Security Platform Security Review Review Big Data Upgrade Big Data Upgrade Platform Platform Migration Migration Tech Refresh) Tech Refresh) Apps Tech Apps Tech Upgrade Upgrade . DBaaS Adoption Upgrade & Tuning. Hardening Resolution Migrations Database Database Provisioning Database Provisioning DB Cloud Private Cloud Database Private Cloud Database Provisioning Provisioning Security ID Mgt Big Data Platform Apps Tech. Load Testing DBaaS Adoption DB Mgmt (AM&R).ACSPlan Support Packs – Full Lifecycle & Design Build & Deploy Maintain & Support Coverage Optimize & Modernize Assess. Load Testing DBaaS Tuning. Design Install. DB Mgmt (AM&R). Tuning. Perf. Load Testing. Perf. Patching Monitoring. Plan. Perf. DB Upgrade. DBaaS Upgrade & DBaaS Mgmt (AM&R). Load Testing Database Hardening Database Hardening Security Event Monitoring Security Event Monitoring Identity Mgt / Middleware Identity Mgt / Middleware Provisioning Provisioning AM&R – Monitoring of IDM AM&R – Monitoring of IDM Big Data Provisioning Big Data Provisioning Big Data AM&R Plug-ins Big Data AM&R Plug-ins Platform Provisioning (incl. Consolidation & Consolidation & Migration Migration DBaaS Mgmt (AM&R). Configure. Platform Provisioning (incl.

All rights reserved.Pack Framework Flexible support solutions tailored to meet specific customer needs Pack Concept Packaging Pack Governance provided by a Local TAM II • Every Pack will identify a Required combination of Core fixed scope service (FSS) components. together with Pack Governance to be sold as a solution •ePACT will not allow these Required FSS to be removed from the Pack quote • Most Packs will have a Recommended combination of FSS to provide maximum value and are considered as the optimum mix of deliverables needed to ensure the success of a typical customer •ePACT will include all of these FSS plus Pack Governance included by default • Every Pack will have Optional add-ons to allow tailoring to specific customer needs •Complementary add-on or follow-on deliverables •Complementary Oracle products •Supplemental resources can be added • Enhanced with TAM II to provide Pack Governance • Single point of contact • Assigned for the duration of the engagement • Ensures successful and seamless delivery of the Pack (end-to-end) • Incremental 20% TAM II days on top of the calculated Pack level of effort Copyright © 2014 Oracle and/or its affiliates. | .

but can be changed to 1 year •5% lower price when purchased as a Pack vs. yet flexible pricing and contracting Pack Concept Built using standard Fixed Scope Services • Utilizes approved FSS pricing methodology • Utilizes standard FSS contract model. “Stand alone” pricing •More efficient delivery due to more precise service delivery kits •Lower Risk due to more precise service delivery kits and narrow focus •Standard Resource/Global Pricing •Global daily rates •Labor Index •Volume and discretionary discount structure • Utilize Standard Fixed Scope Service Structure Pack Pricing Copyright © 2014 Oracle and/or its affiliates. but adds an executive summary describing the Pack • Existing FSS exhibit • Existing FSS library content • Additional “umbrella” description for the Pack is added to the exhibit • Recognized ratably over the contract term • Typically 6 month term. | . All rights reserved.Pack Framework Simple.

000 USD Solution Bundle Pack Components Technologies Core/Required Pack Components Recommended Components Optional Add-on Components Oracle Database (11g or 12c) Oracle Enterprise Manager •TAM Oversight end-to-end •Supportability Planning & Design •Software Installation & Configuration Beta: Now Target Launch Readiness: TBD ACS Cloud Engineering •Remotely provision private cloud infrastructure •Service catalog provisioning of reference architectures and database images •OEM 12c agents for cloud services. All rights reserved. monitoring and reporting •Full support of 12c CDB/PDB for Consolidation and Migration •Analysis of maximum availability settings •Consolidation Planning •Migration •Advanced Support Knowledge Workshop-Service Catalog •Go-Live support •Load Testing and Analysis •Enhance Gateway to improve automation for reviews & assessments •Performance Tuning and Benchmarking •Capacity Planning Copyright © 2014 Oracle and/or its affiliates. | •Preproduction Readiness .Private Cloud Database Provisioning & Readiness Pack Provisioning solution tailored to fit specific customer needs Private Cloud Provisioning & Readiness Pack Expected Avg Price: 160.

All rights reserved. service catalog and migration plan • Create deployment plan with milestones •Installation and Configuration • Oracle Enterprise Manger (OEM) • Publish DBaaS gold image profile as OEM template • Provision database • Setup chargeback/showback • Demonstrate OEM Self Service Portal •Consolidation & Migration • Perform database consolidation and migration to private cloud •Post-engagement review report of findings Copyright © 2014 Oracle and/or its affiliates. | .Private Cloud Database Provisioning & Readiness Pack Bill of Materials for Core and Recommended Components Private Cloud Provisioning & Readiness Pack Pack Components Core: • Pack Governance • Supportability Planning and Design • Standard Software Installation and Configuration Recommended: • Consolidation Planning • Migration • Advanced Support Knowledge Workshop – Service Catalog • Go-Live Support Description of Bill of Materials •Plan and Design • Engagement Initiation • Service kick-off presentation and customer orientation • Discovery Phase • Deploy tools and/or pre-flight questionnaire • Document target environment design requirements • Analysis and Design Phase • Build DBaaS detailed design specification including consolidation.

Oracle Private Cloud Database Provisioning and Readiness Pack (DBaaS) Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 9 .

Agenda 1 What is Cloud Computing and DBaaS? 2 Technology Benefits 3 DBaaS Adoption and Common Challenges 4 5 Oracle Private Cloud Database Provisioning and Readiness 6 Customer Value Next Steps Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 10 .

on-demand network access to a shared pool of configurable computing resources (servers. storage. and services) that can be rapidly provisioned and released with minimal effort 5 • • • • • Essential Characteristics On-demand self-service Resource pooling Rapid elasticity Measured service Broad network access Source: NIST Definition of Cloud Computing v15 3 Service Models • SaaS • PaaS (DBaaS) • IaaS 4 • • • • Deployment Models Public Cloud Private Cloud Community Cloud Hybrid Cloud Focu s Area Copyright © 2014 Oracle and/or its affiliates.What is Cloud Computing and DBaaS? Cloud computing is a model for enabling convenient. applications. | 11 . All rights reserved. networks.

All rights reserved. monitor and manage for greater agility Metering Allows chargeback or showback for cost allocation Service Standardized Catalog database services for rapid. error-free deployment High Reliability Availability through redundancy Copyright © 2014 Oracle and/or its affiliates. | Elasticity Support dynamic workloads with minimal excess capacity Security Defense in depth exceeds organization.Technology Benefits Key Features of Oracle’s Cloud Products Self Service End-users can provision. industry and regional requirements 12 .

design can create big Go-Live | The unexpected can always happen when bringing any new environment online. Without the proper “go-live” assistance. It is critical to select a highly supportable and sustainable architecture 2 Consolidation and Migration 3 Implementing cloud software is only half the battle – existing databases need to be consolidated and migrated from existing systems to achieve full ROI 4 Software Install and Set Up Proper set up of DBaaS software reduces the risks inherent in private cloud implementations. Poor deployment decisions or Copyright © 2014 Oracle and/or its affiliates. 13 ROI is elongated . All rights reserved.DBaaS Adoption Planning and Design 1 Planning is essential to successful cloud adoption.

Common Customer Challenges Private Cloud Database Deployment • Access to the latest • Lack of resource with latest skills and knowledge – How can I implement DBaaS properly the first time? – How do I use Oracle Database. | 14 . Oracle Enterprise Manager 12c and Oracle Cloud Management Pack to implement DBaaS? – How can I help my staff learn more about DBaaS with a running example? tools and technology. All rights reserved. best practices and standards – Are there DBaaS reference architectures I can use as a starting point? – What tools can I use to expedite DBaaS deployment? – How do I implement a Service Catalog? • Features and functionality – How can I best utilize new 12c options such as Multitenant for consolidation? – How can I implement self service database provisioning? – How do I realize chargeback/showback capability? Copyright © 2014 Oracle and/or its affiliates.

with Oracle Database provisioning enabled based on predefined templates. in your private cloud environment – Built upon proven DBaaS deployment methodology based on 1000s of Support interactions with 100s of customers – Leverage architectures and best practices developed jointly with Oracle engineering teams from Database.Oracle Private Cloud Database Provisioning and Readiness Overview • Oracle Private Cloud Database Provisioning and Readiness Pack provides a project managed solution that will result in DBaaS operational. Enterprise Manager. | 15 . All rights reserved. Engineered Systems and from Oracle’s vast Support organization – Embedded Pack Governance to oversee engagement and all project components – Mitigate risk of high-profile Cloud adoption projects – ACS engineers are experts in deploying DBaaS solutions that maximize product functionality and are designed to be highly supportable – ACS has local and remote delivery capability using the innovative Advanced Support Cloud Copyright © 2014 Oracle and/or its affiliates.

Service catalog defined 2. Twelve databases selected for phase one. Multiple test migrations resulting in final migration 4.g. All rights reserved. | . Plan & Design: DBaaS design and deployment plan. 12 x DB to Oracle 12c private cloud Oracle 12c DBaaS T4-2 • • • • Final State Final Oracle Database 12c and OEM 12cState installed and configured •Self Oracle Database 12c and OEM 12c installed and configured Service portal operational •Service Self Service operational catalogportal defined and implemented •Chargeback/showback Service catalog defined and implemented implemented • Chargeback/showback implemented Private Cloud Provisioning and Readiness Pack Proposal Pack Governance: Single point of contact for engagement. Provides oversight and coordination Four steps: 1. engineered systems and Copyright © 2014 Oracle and/or its affiliates. DBs consolidated and migrated to single private cloud environment. Oracle Enterprise Manager and virtualization technology like Multitenant installed and configured 3.Private Cloud Database Provisioning & Readiness Example Existing databases consolidated and migrated to DBaaS in private cloud Characteristics 100s of Databases need to be consolidated. Go-Live: Operational readiness review and live support for go-live event Note: Oracle Platform Provisioning and Readiness is optional to cover server. Consolidation and Migration – database consolation and migration recommendations and plan. Build & Deploy: Oracle Database. Self service provisioning and service catalog enabled Legacy Oracle Databases to Oracle 12c DBaaS e.

ACS has experience supporting 1000s of database customers. 4 Software Install and Set Up ACS has removed the guesswork from the software set up process. and automated Copyright © 2014 Oracle and/or its affiliates. but we have automated capabilities to rapidly and safely migrate and consolidate existing databases.ACS’s Role In DBaaS Journey Planning and Design 1 As part of Oracle Support. All rights reserved. ACS offers Go-Live Support assistance. and set up your private cloud environment. We have proven methods. install. provisioning capabilities that Go-Live | To address the unexpected and ensure operational readiness. We can leverage proven reference architectures 2 Consolidation and Migration 3 ACS can not only design. reference architectures. We help to accelerate your 17 .

All rights reserved.Flexible Pack Architecture Private Cloud Database Provisioning and Readiness • Customized to fit specific customer needs and Recommended: Optional Services: requirements • Database Consolidation Planning • Load Testing and Analysis (option for Platform) • Database Migration (option for Platform) • Service Catalog Workshop • Go-Live Support • Performance Tuning and Benchmarking • Capacity Planning • Preproduction Readiness Core/Required • Pack Governance • Supportability Planning and Design for Private Cloud (options for Platform and Database Security) • Standard Software Installation and Configuration for Private Cloud (options for Platform. Database Hardening and other technologies) Copyright © 2014 Oracle and/or its affiliates. | 18 .

All rights reserved. Speed to market and reduction of operational expenses • Gain full value from Oracle Database and Oracle Enterprise Manager. | 19 . Maximize IT resource utilization • Positioned to take advantage of new Database 12c features • Implement the promise of chargeback or showback mechanism • Positioned to support SLA and security requirements Copyright © 2014 Oracle and/or its affiliates.Customer Value • DBaaS deployed right the first time • Save time and money.

All rights reserved.Service Details • Includes the following: – Users created and configured – DBaaS zone and pool created – DBaaS “gold image” profile template created – Chargeback/showback mechanism implemented – DBaaS running in the customer’s environment with ability to provision an Oracle Database from a template – Demonstration of Oracle Database provisioning capabilities • Can be expanded to cover: – Database consolidation and migration – Technical Service Catalog definition and implementation of additional DBaaS profile templates – Database Security Design and Hardening – Platform Provisioning Copyright © 2014 Oracle and/or its affiliates. | 20 .

Oracle | Confidential – Restricted 21 .Target Market • Customers interested in Database as a Service in Private Cloud – Self service provisioning – Service Catalog – Elasticity – Chargeback/showback • Database 11g and 12c • Exadata and SuperCluster (Platinum or non-Platinum) • Lifecycle Management Pack for Database • Cloud Management Pack for Database Copyright © 2014 Oracle and/or its affiliates. All rights reserved.

Sales and Eng.Beta Test Flow Diagram Potential Deals Submitted by Candidate PreScreening Process Beta Screening Checklist Review with GDO & Eng. Delivery. Determine deal viability Pass Initial Screenin g? No Reject No Discuss with GDO. | Restricted 22 . All rights reserved. Review with Does CDT Complex Approve? Deal Team No Evaluate alternatives with the customer Evaluate alternatives with the customer Does GDO Approve? Discuss program/ offering with customer Gather details submit nomination Nomination Template Green Light to Negotiate with Customer Engage / Enable tiger team to support delivery of the engagement Document details of deliverable s Oracle Confidential – Internal/Restricted/Highly Copyright © 2014 Oracle and/or its affiliates.

All rights reserved.Resources Where to go next • Services Through the Cloud – Advanced Support Cloud Services • Services for the Private Cloud – Delivering Database as a Service White Paper – Brian Shultz contact for beta test nomination form • Access will be granted to Beta Test Wiki: – Datasheet – Customer Presentation – Delivery Specification Sheet Copyright © 2014 Oracle and/or its affiliates. Oracle | Confidential – Restricted 23 .

Appendix Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 24 .

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