Communication

Presented By:
Dhairya Trivedi
Kush Shah
Bilal Ranginwala
Sahil Shah

Barriers to
Communication

Linguistic Barriers
Lack of Common Language
It is a set of symbols having some meaning

Grammatical Errors
It is set of rules of language

Colloquialism

Informal words or phrases

Used by young generation

Contd
Euphemism
Using more polite words over harsh

Double Meaning
More than one meaning

Jargons
Example : Newspaper states The SC has ordered to maintain

status-quo at the disputed site

Regional Accent

Physical Barriers
External Noise
Distance
Technical Problem

Other Barriers
Difference in Exposure
Use of wrong channel
Frequent Interruptions
Lack of Feedback
Lack of involvement

Overcoming
Barriers to
Effective
Communication

1. Control the Length of the

Sentence

No such key rule

Wiser to use short sentences, as they are simple

and easy to understand

2. Think Clearly

Clarity of mind gives clarity to ideas nd in

turn clarity to communication

A communicator cannot expect the audience

to grasp the meaning of what he/she wants

to communicate if he is not clear what he is
trying to convey

3. Prefer Simple Words

It is very simple to make communication more

complicated

For Eg, We express the hope that you will deal

with the matter expeditiously

We hope you will deal with the matter promptly

4. Consider the Audience

Always

analyze the
preparing to address it.

audience

before

Will they Understand technical terms

What is their education level

Use jargons with caution. Select words that

the audience can understand.

5. Use Familiar Words

Its advisable to use familiar words rather

than unfamiliar foreign words

Eg. Antiquated Machines

7 Cs of
Effective
Communication

The seven Cs
When We talk about Effective Communication one thing

that comes in mind, what are the basic principles of

effective communication .

These principles tells us how your message can becomes

effective for your target group,

These principles also tell about style and importance of the

message.

These principles commonly known as 7 Cs of effective

communication.

Seven Cs of Effective
Communication
1.
2.
3.
4.
5.
6.
7.

Completeness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
Correctness

1) Completeness
Message Receiver- either listener or reader, desire

complete information to their question. e.g. a query by

a customer

Provide complete information in a short span of time.

If possible, provide some extra information which

he/she does not know and which may be useful to him.

In this way you can maintain a good business relation

with him, otherwise he may switch to an other

company.

Five Ws
One way to make your message complete is to answer the

five Ws.
WHO?
WHAT?
WHEN?
WHERE?
WHY?
The five question method is useful when you write requests,
announcements, or other informative messages.

For instance, to order (request) merchandise, make clear

WHAT you want, WHEN u need it, WHERE it is to be sent.

2) Conciseness
Conciseness means convey the message

by using fewest words.

Conciseness

is the prerequisite to
effective communication. As you know
that all of us are short of time .

Hence a concise message save the time

for both, the receiver and the giver.

How To achieve Conciseness ?

For achieving the conciseness you have to
consider the following.
1.Avoid wordy expression For eg. use
Now instead of At this time
2.Include only relevant material Stick to
the Purpose
3.Avoid unnecessary repetition.

3) Consideration
Consideration means

receivers Interest/Intention.

It

To consider the

is
very
important
in
effective
communication while writing a message you
should always keep in mind your target group

Three specific ways to indicate

consideration
Focus on you instead of I or We
Show audience benefit or interest of the receiver
Emphasize positive, pleasant facts.

4) Concreteness
It means that message should be specific

instead of general. Misunderstanding of

words creates problems for both parties
(sender and receiver).
When you talk to your client always use

facts and figures instead of generic or

irrelevant information.

Contd
The following guidelines should help you to
achieve the Concreteness.
Use specific facts and figures
Choose image building words
e.g
General
He is very intelligent student of class and
stood first in the class.

Contd
Concrete
Ram scored 85% in his Graduation and
he stood first in his college.
Always write on a very solid ground. It

should definitely create good image as

well.

5) Clarity
In

effective communication the message

should be very much clear. So that reader or
listener can understand it easily.

You should always Choose precise words.

Always choose familiar and easy words.
Construct effective sentences and paragraphs.

6) Courtesy

Knowing your audience allows you to use

statements of courtesy; be
message receiver.

aware of your

It is politeness that grow out respect and

concern for others.

Appling socially accepted manners is a form

of courtesy . Eg. Namaste

How to generate a Courteous

Tone ?
The following are suggestions for generating a
courteous tone:
Be sincerely tactful, thoughtful and appreciative.
Use expressions that show respect for the others
Choose nondiscriminatory expressions

7) Correctness
At the core of correctness is proper grammar,

punctuation and spelling.

The term correctness, as applied to effective

communication also mean three characteristics

o Use the right level of language
o Check the accuracy of figures, facts and words
o Maintain acceptable writing mechanics

Use the right Level of Language

There are three level of language

1. Formal Respected Sir

2. Informal Hi Dude
3. Substandard

Substandard Language
Avoid substandard language. Using correct words,

incorrect grammar, faulty pronunciation all suggest as

inability to use good English. Some examples follow:
Substandard More Acceptable
Aint
isnt,arent
Cant hardly
can hardly
Aim to proving aim to prove
Desirous to
desirous of
Stoled
stolen