Beruflich Dokumente
Kultur Dokumente
Sumit Mukherjee
sumitmu@avaya.com
# 98368 46664
UC
CC
Data
Services
Enterprise
Midsize Enterprise
2009 Avaya Inc. All rights reserved.
Agenda
AVAYA IPT Portfolio
IP Office Overview
Communication Server & End device
Different types of Service Level
Unified Communication
Contact Center
Online Configuration
Fiscal Year
Shipped so far
2009 Avaya Inc. All rights reserved.
USER PRODUCTIVITY
RECEPTIONIST
MOBILE
WORKER
TELEWORKER
POWER
USER
AGENT
SUPERVISOR
GROUP COLLABORATION
IP OFFICE
ESSENTIAL
EDITION
IP OFFICE
PREFERRED EDITION
Services
IP OFFICE
ADVANCED EDITION
NOTE:
NOTE: ADVANCED
ADVANCED EDITION
EDITION
REQUIRES THE PURCHASE OF
PREFERRED
PREFERRED EDITION
EDITION
AS A PRE-REQUISITE.
Phones
Accessories
& Adjuncts
Application
Partners
Hardware &
Software
Multi-site Option
Financing
2009 Avaya Inc. All rights reserved.
Hybrid Technology
IP Office Strengths
Capacity 384 users and with Small Community
(4 or 8 channels)
Single or Dual PRI
( 8 channels per PRI enabled, other
channels are licensed)
Rack
or Avaya
WallInc.
mounted
2009
All rights reserved.
SIP Trunking
SIP phone (future)
SIP
Provider(s)
IP DECT
IP phone (46xx/56xx/T3 IP)
T1/E1/
ISDN
Provider(s)
Analog
Provider(s)
No need for a SIP phone to make/receive a SIP call
SIP Trunks are licensed in increments of 1, 5, 10 and 20 (up to 128 channels IP500 only)
Support for up to multiple SIP providers
Full list of Service Providers tested against will be available on 4.0 Product Update/Tech Bulletin
PoE Class 1
9620C
Gives customers the option of a lower entry point for color models
PoE Class 2
9620C
9650C
PoE Class 2
9670G
9650C
2009 Avaya Inc. All rights reserved.
13
9670G At A Glance
New
The IT Buyer
Convenience for Optimal Productivity Total Cost of Ownership
Persistent always on
Serverless applications
Integrated Bluetooth
Upgradeable firmware
Hardware expandability
Touch
Speech
Sight
Sound
14
Touch Optimized
Call Appearances
No unnecessary
buttons
User Interface
QWERTY Keyboard
Home Screen
15
IP Hardphones
(5600 Series)
Digital Phones
(5400 Series)
IP Office Telephones
5402
5410
5420
5602
5610
5621
EU24*
3720
3725
IP Dect
Overview ---Phones
9620L/20Color
9630G; 9640/9640G
9650/50Color
SBM-24 Button Module
Gig-E Adapter
1400
Digital
Phone
Support
1403
1408
1416
Priced for PARTNER
Priced for < 20 users
DECT R4
Compact
Base
4 Channels, 5 base
stations
Directory Access
Fully compatible with
DECT R4 base station
Lower price per user
2009 Avaya Inc. All rights reserved.
New
SIP Enhancements
Many 3rd-parties tested:
Polycom, Grandstream,
Nokia SIP client, etc
SIP Analogue Telephone
Adapter (ATA)
See Knowledge Base for
full list on R5 GA
Requires 3rd Party IP
Phone License
SIP
Endpoints
Support
19
Up to 32
IP500,406v2, 412
Release 5
2009 Avaya Inc. All rights reserved.
USER PRODUCTIVITY
RECEPTIONIST
MOBILE
WORKER
TELEWORKER
POWER
USER
AGENT
SUPERVISOR
GROUP COLLABORATION
IP OFFICE
ESSENTIAL
EDITION
IP OFFICE
PREFERRED EDITION
Services
IP OFFICE
ADVANCED EDITION
NOTE:
NOTE: ADVANCED
ADVANCED EDITION
EDITION
REQUIRES THE PURCHASE OF
PREFERRED
PREFERRED EDITION
EDITION
AS A PRE-REQUISITE.
Phones
Accessories
& Adjuncts
Application
Partners
Hardware &
Software
Multi-site Option
Financing
2009 Avaya Inc. All rights reserved.
their organization
voicemail to email
Function: Automated attendants can be programmed for basic routing of
incoming calls
Dial By Name - Using your internal directory, callers can easily
search the person they wish to connect with via touch tone.
Value:
List
Price:
business world
$50 per system
23
Businesses that seek greater speed of response and ease for all
staff interactions
Prioritize how you treat your best customers and even greet them
Value:
24
Voicemail Options
Preferred Edition
(previously Voicemail Pro)
Windows PC or Server Required
4 to 40 Voicemail Ports
Storage Based on HDD
EVM features supported
Customisable Messaging and Call
Routing
GUI Programming Interface
Call Recording
Campaign Manager
Outcalling
Optional licenses
Profile:
Value:
List
Price:
service
Provide customers 24/7 access to information and services with
customized automated self help
Allocate your most valuable resource your employees to your most
valued asset your customers.
26
Unified Communication
USER PRODUCTIVITY
RECEPTIONIST
MOBILE
WORKER
TELEWORKER
POWER
USER
AGENT
SUPERVISOR
GROUP COLLABORATION
IP OFFICE
ESSENTIAL
EDITION
IP OFFICE
PREFERRED EDITION
Services
IP OFFICE
ADVANCED EDITION
NOTE:
NOTE: ADVANCED
ADVANCED EDITION
EDITION
REQUIRES THE PURCHASE OF
PREFERRED
PREFERRED EDITION
EDITION
AS A PRE-REQUISITE.
Phones
Accessories
& Adjuncts
Application
Partners
Hardware &
Software
Multi-site Option
Financing
2009 Avaya Inc. All rights reserved.
MOBILE
WORKER
Volume discounts:
10% off* @ 5 seats
20% off* @20 seats
2009 Avaya Inc. All rights reserved.
30
OFFICE
WORKER
Volume discounts:
10% off* @ 5 seats
20% off* @20 seats
31
TELEWORKER
Volume discounts:
10% off* @ 5 seats
20% off* @20 seats
32
POWER
USER
Volume discounts:
10% off* @ 5 seats
20% off* @20 seats
2009 Avaya Inc. All rights reserved.
33
IM & Presence
35
2009
2009
Avaya
Avaya
Inc.
Inc.AllAllrights
rightsreserved.
reserved.
36
Audio Conferencing
Mobile Edition
When your desk phone rings, so does
your mobile phone
Transfer from mobile to office phone
and not drop the call
Reduce mobile phone charges and
leverage IP Office features
Single place to pick up all voice
messages
Make calls back via IP Office
2009 Avaya Inc. All rights reserved.
RECEPTIONIST
41
Receptionist
Contact Center
44
Improved
Customer Service
2009 Avaya Inc. All rights reserved.
45
AGENT
46
SUPERVISOR
47
Supervisor Views
Customized Statistics
Alarms
48
Historical Reporting
Drag & Drop Report Templates
Six templates available
custom applications
49
Text To Speech
Multi-Level Auto-Attendant
Personal Numbering
up to 5 numbers
* Voicemail Pro is a Licensed Application, with additional optional licenses available 2009 Avaya Inc. All rights reserved.
PC Wallboard
New with
IP Office
R6.0
Customizable Wallboard
Interactive statistics
Messaging feature
Leader board (e.g. top 10 agents)
Easily rebranded & customised
aspect ratio
Pricing:
1 wallboard per Supervisor license
Online Configuration
ml