"The Most Communication Is To Hear What Isn't Being Said" Peter Drucker

The most
important thing in
communication is
to hear what isnt
being said
~Peter Drucker
https://sites.google.com/site/hvimcost/
Actions speak louder than

words
Non-verbal
communication is the way we

express our feelings, emotions, attitudes,
opinions
and
views
through
our
body
movements.
Verbal communication we use words
Non-verbal communication we use:
Eyes
Hands
Face
Body movements
Body language is not a new phenomenon

Body language was used in communication long
before language developed as a communication tool

Body language is comprised of single gestures and
cluster gestures
Single gestures nod of ones head
Cluster
gestures
using
multiple
gestures
concurrently nodding and waving arms, waving

arms and stomping feet etc.
(K) Kinesics
(O) Occulesics
(P) Paralanguage/Paralinguistics
(P) Proxemics
(A) Artifactis
(C) Chronemics
(T) Tactilics
Kinesics:
The different ways in which people move their
bodies.
Natural accompaniments to our speech:

Emblems: A nod of the head for Yes or No
Illustrators: Accompany our speech and accentuate
it. E.g. banging on the table for emphasis

Adaptors:
Unconscious
body
movements.
E.g.
cracking knuckles
Can you interpret these hand gestures?

1.Clenched hands
2.Hands interlocked
3.Jabbing / pointing in the air
4.Open palm gestures
5.Slapping the palms
What does this tell you about the person you

have just met?
1.Normal handshake
2.Knuckle grinding handshake
3.Finger-tip grab handshake
4.Dead-fish handshake
Can you interpret these finger gestures?

1.Pointing index / middle finger
2.Steepling fingers
3.The OK gesture
4.The neck scratch
Can you interpret these arm gestures?

1.Crossed arms across the chest
2.Partial arm cross
3.Arms crossed behind the back
10
Occulesics:
This is the science of movement of our eyes
and facial expressions
Eye Grammar:
The dynamics of our eye movement is called
eye grammar
Eyes are said to be the windows to our
soul and mirror of our heart

11
How good is your eye grammar?

1.Staring eyes
2.Too little eye contact
3.Withdrawal of eye contact
4.Frequently looking away at people from a
distance
5.Scarcely looking at a person when in close
proximity
12
Some more eye grammar:

Looking upward / sideward thinking, making
decision
Left lookers more emotional, subjective,
suggestible
Right lookers more logical, more precision
13
You can read his face like an open book

Emotional people have a demonstrative face.
Feelings of anger, envy, happiness, sneers,
dislike, tension, sadness are all revealed by

the face as soon as the thought enters their
mind.
14
Paralinguistics:
It is the science of vocal cues.
Paralinguistics include:
Volume
Pitch
Tone
Intonation
Modulation
Rate of Speech
15
Intonation how it works.

1.Ididn't say he stole the money.
2. Ididn'tsay he stole the money.
3. I didn'tsayhe stole the money.
4. I didn't sayhestole the money.
5. I didn't say hestolethe money.
6. I didn't say he stolethemoney.
7. I didn't say he stole themoney.
16
1.Ididn't say he stole the money, someoneelsesaid it.

2. Ididn'tsay he stole the money,that'snot true atall.
3. I didn'tsayhe stole the money, I onlysuggestedthepossibility.
4. I didn't sayhestole the money, I think someoneelsetook it.
5. I didn't say hestolethe money, maybe he justborrowedit.
6. I didn't say he stolethemoney, but rather someothermoney.
7. I didn't say he stole themoney, he may have taken somejewelry.
17
Subtle
micro
factors
influence
to
think
whether we should trust a person.

The rate of speech effects your performance
as a speaker
The pitch, raising or lowering your voice
causes the audience to form an impression of

you.
18
Vocal nuances help or hinder your ability to
communicate and as a result may directly

impact your job performance.
Accents, stress, pitch, volume help us judge
the persons age, attractiveness, educational

background etc.
As always confidence is key. How will you
achieve that?
19
Proxemics:
It is the study of the distance between people
and objects. It is also the science of space (Not

space as in astrophysics but as in the space
occupied by human beings in various settings)
In
international
business,
proxemics
has
emerged as an important area owing to crosscultural factors.
20
The 4 zones of space:

These
were
defined
by
an
American
anthropologist Edward Hall. The zones are as

follows:
Intimate zone: 0 0.5m
Personal zone: 0.5 1.2m
Social zone: 1.2 3m
Public zone 3m+
21
Respect of others space is very important.

Invading
someones
space
may
cause
displeasure.
Personal space is specific based on:
Culture
Gender
Age
Rank
22
Proxemics also plays an important role in the
design of modern work spaces and offices.

Open
offices,
round
tables
increase
communication within an organization.

Brightly lit (natural or artificial light) offices
tend to have cheery workers

The idea is to make people feel comfortable in
their work space.

23
Artifactis:
Non-verbal messages sent through appearance.
Clothing
Cologne/after shave/perfumes
Pens
Watches/jewelry
Cell phones
Automobiles etc.
24
In interviews or presentations, it is said that the
1st 30 seconds are crucial for making an impact.

Artifactics do make a difference.
Globalization has caused a multicultural
environment.
Grooming standards have been raised:
Manicured nails
Hair styles
No dandruff
Fresh Breath
Touch of deodorant
Food smell in clothes etc.
25
Chronemics:
The science of chronemics is the concept of
time and its impact on people.

Many cultures have their own concept of
keeping time.
Low context culture cultures have a precise
sense of time keeping

High context cultures view time as flexible.
26
High Context Culture:

In routine communication things are left
unsaid.
Countries that have a high context culture:
Japanese
Indian
Russian
Thai
27
Low Context Culture:

Cultures where routine communication is very
precise. It relies more on words than on
context.
Countries that have low context cultures.
Australia
Germany
England
Ireland
USA
28
Tips for being punctual & professional:

Have you made an appointment with the
person you intend to see for business?
Do you inform people in attendance before
hand about the duration and subject matter of
the meeting?
Do you limit your meeting to specific points?
Do you intervene and hijack the talk?
Do you keep people waiting if someone has
come to see you?
Are you punctual for your appointments?
29
Time in India is very flexible.

Appointments are not kept within the time frame.
Unfortunately this is acceptable.
Time robbers are tolerated.
Usually
time
management
is
challenge
for
people in cultures like India.

Time
management
is
key
to
global
competitiveness.
30
Tactilics:
Humans also communicate through the
language of touch.
Tactilics is the science of touch.
Touch can be:
Bodily contact
Touching with hands
31
Most body contact touches with strangers are
accidental and unconscious e.g. travelling in

overcrowded buses, trains etc.
Unless appropriate within a culture, body
contact in a business environment is a strict

no-no.
E.g. Do NOT hug your boss when he gives you
a raise or a promotion.
32
The
language
of
touch
can
have
great
therapeutic value.
Humans
express
because
consciously
through
it
the
fulfills
or
sub-consciously
language
of
touch
physiological
and
sociological needs.
33

"The Most Communication Is To Hear What Isn't Being Said" Peter Drucker

Hochgeladen von

Dokumentinformationen

Originalbeschreibung:

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

"The Most Communication Is To Hear What Isn't Being Said" Peter Drucker

Hochgeladen von

Copyright:

Verfügbare Formate

The most

Actions speak louder than

communication is the way we

Body language is not a new phenomenon

before language developed as a communication tool

concurrently nodding and waving arms, waving

Natural accompaniments to our speech:

it. E.g. banging on the table for emphasis

Can you interpret these hand gestures?

What does this tell you about the person you

Can you interpret these finger gestures?

Can you interpret these arm gestures?

and facial expressions

Eyes are said to be the windows to our

soul and mirror of our heart

How good is your eye grammar?

Some more eye grammar:

You can read his face like an open book

dislike, tension, sadness are all revealed by

Intonation how it works.

1.Ididn't say he stole the money, someoneelsesaid it.

whether we should trust a person.

causes the audience to form an impression of

Vocal nuances help or hinder your ability to

communicate and as a result may directly

the persons age, attractiveness, educational

and objects. It is also the science of space (Not

emerged as an important area owing to crosscultural factors.

The 4 zones of space:

anthropologist Edward Hall. The zones are as

Respect of others space is very important.

Proxemics also plays an important role in the

design of modern work spaces and offices.

communication within an organization.

tend to have cheery workers

their work space.

In interviews or presentations, it is said that the

1st 30 seconds are crucial for making an impact.

time and its impact on people.

sense of time keeping

High Context Culture:

Low Context Culture:

Tips for being punctual & professional:

Time in India is very flexible.

people in cultures like India.

Most body contact touches with strangers are

accidental and unconscious e.g. travelling in

contact in a business environment is a strict

Das könnte Ihnen auch gefallen