Management Information

Systems
Types of IS

Prof.Asma Sohail

Fig 2.1: Types of Information Systems

2.1
Different kinds of systems
Operational-level systems

Information systems that monitor the

elementary activities and transactions
of the organization .

Knowledge-level
systems
Information systems
that support

knowledge and data workers in an

organization.
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2.1
Different kinds of systems
Management-level systems

Information systems that support the

monitoring, controlling, decision
making, and administrative activities of
middle managers.

Strategic-level systems

Information systems that support the longrange planning activities of senior

management .
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Major Types of Systems

Executive Support Systems (ESS)
Decision Support Systems (DSS)
Management Information Systems (MIS)
Knowledge Work Systems (KWS)
Office Automation Systems (OAS)
Transaction Processing Systems (TPS)

Fig 2-2: The six major types of information systems.

2.1
Six Major Types of Systems

TPS Transaction Processing

Systems
Computerized systems that perform
and record the daily routine
transactions necessary to conduct the
business; they serve the organizations
operational level.
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Fig 2-4: Typical applications of TPS

TYPICAL TPS APPLICATIONS

Sales & Marketing Systems
MAJOR FUNCTIONS OF SYSTEMS:
Sales Management ;
Market Research ;
Promotion ; Pricing ; New Products

MAJOR APPLICATION SYSTEMS:

Sales Order Info System ;
Market Research System ;
Pricing System

See Fig. 2-4 ( p.43 )

2.1
TPS Transaction Processing Systems

Manufacturing
Plant scheduling
Material movement control
Machine control

Finance
Securities trading
Cash management
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2.1
TPS Transaction Processing Systems
Accounting
Payroll
Account payable
Account receivable

Human Resources
Compensation
Training & development
Employee record keeping
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2.1
Payroll TPS

Fig 2-3: A symbolic representation for a payroll TPS.

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2.1
Six Major Types of Systems

KWS knowledge work systems

Information systems that aid
knowledge workers in the creation
and integration of new knowledge
in the organization .
Example: Engineering work station
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2.1
Six Major Types of Systems

OAS office automation systems

Computer systems, such as word
processing, electronic mail systems,
and scheduling systems, that are
designed to increase the productivity
of data workers in the office .

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2.1
Six Major Types of Systems
MIS

Management Information
Systems

Information systems at the management

level of organization that serve the functions
of planning, controlling, and decision
making by providing routine summary and
exception reports.
Example: Annual budgeting
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2.1
MIS
Structured and semi-structured decisions
Report control oriented
Past and present data
Internal orientation

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TPS DATA FOR MIS APPLICATIONS

Fig 2-5: How management information systems obtain their data the from the organizations TPS .

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2.1
Six Major Types of Systems
DSS

Decision Support Systems

Information systems at the

management level of an organization
that combine data and sophisticated
analytical models to support nonroutine decision making.
Example: Contract cost analysis
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Decision Support System (DSS)

Fig 2-7: Voyage estimating decision-support system .

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2.1
MIS & DSS
Sales and marketing
Sales management
Sales region analysis

Manufacturing
Inventory control
Production scheduling
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2.1
MIS & DSS

Finance
Annual budgeting
Cost analysis

Accounting
Capital investment analysis
Pricing / profitability analysis

Human Resource
Relocation analysis
Contract cost analysis

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2.1
Six Major Types of Systems

ESS Executive Support Systems

Information system at the
organizations strategic level designed
to address unstructured decision
making through advanced graphics
and communications.
Example: 5-year operating plan
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2.1
ESS
Top level management
Designed to the individual
Ties CEO to all levels
Very expensive to keep up
Extensive support staff
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Executive Support System (ESS)

Figure 2-8

Fig 2-8: Model of a typical executive support system .

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2.1
ESS
Sales and marketing Sales trend

forecasting

Manufacturing Operating plan

Finance
Accounting

Budget forecasting
Profit planning

Human Resource

Personnel planning
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