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Management
MGMT6
Management Is
Getting work done through others
Efficiency getting work done with a
minimum of effort, waste, or
expense
Effectiveness accomplishing tasks
that help fulfill organizational
objectives
2014 Cengage Learning
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Management Functions
Planning
determining organizational goals
and a means for achieving them
Organizing
deciding where decisions will be
made, who will do what jobs and
tasks, and who will work for whom
in the company
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Management Functions
Leading
inspiring and motivating workers to
work hard to achieve organizational
goals
Controlling
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Top Managers
CEO, COO, CFO, CIO
Responsible for overall direction of the
organization
Responsible for creating a context for
change
Develop employees commitment to and
ownership of company performance
Create a positive organizational culture
through language and action
Responsible for monitoring the business
environment
2014 Cengage Learning
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Middle Managers
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First-Line Managers
Office manager, shift supervisor,
department manager
Train and supervise the performance of
nonmanagerial employees
Teach entry-level employees how to do their
jobs
Encourage, monitor, and reward employees
performance
Make detailed schedules and operating
plans
2014 Cengage Learning
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Team Leaders
Facilitate team activities toward accomplishing
a goal
Help team members plan and schedule work,
learn to solve problems, and work effectively
with each other
Manage internal and external relationships
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Interpersonal Roles
Figurehead
managers perform ceremonial duties
Leader
managers motivate and encourage
workers to accomplish organizational
objectives
Liaison
managers deal with people outside
their units
2014 Cengage Learning
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Informational Roles
Monitor
managers scan their environment for
information and receive unsolicited
information
Disseminator
managers share information with
subordinates and others in the company
Spokesperson
managers share information with people
outside of the company
2014 Cengage Learning
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Decisional Roles
Entrepreneur
managers adapt themselves, their
subordinates, and their units to
change
Disturbance handler
managers respond to problems so
severe that they demand
immediate action
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Decisional Roles
Resource allocator
managers decide who will get what
resources and in what amounts
Negotiator
managers negotiate schedules,
projects, goals, outcomes,
resources, and employee raises
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Human skills
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Motivation to manage
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In Good Company
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