PAKISTAN INTERNATIONAL

AIRLINE
PRESENTED TO:
SIR ASIF IQBAL
PRESENTED BY:
TAQDEES TAHIR
MUHAMMAD SHAHID
NASIR SALEEM
SYED HAIDER ALI
OMAIR AHSAN
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INTRODUCTION

Air transport is given a lot of importance in the

world. In Pakistan too, it has its importance. It is
essential to have air communication for maintaining
and improving relations with other countries.

Pakistan International Airlines Corporation (PIA)

was founded by the Government of Pakistan on
11TH March 1955, when PIA took over Orient
Airways. (The First Muslim owned airline, was
founded in Calcutta, 1946 by Mr. Isphahani)
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Keeping

in view the growing industrial and commercial

requirements of the country, it was necessary to develop
quick and speedy means of communication.
Today

it maintains a sizeable international route

network, in addition to its services closer to home, with a
modern and expanding fleet.

ORGANIZATION
HIERARCHY
B o a r d o f D ir e c t o r s
C h a ir m a n / C E O
H u m a n R e s o u rc e s

C o r p o r a t e P la n n in g

F lig h t O p e r a t io n s

M a r k e t in g

A ir p o r t S e r v ic e s

F in a n c e

F lig h t S e r v ic e s

F in a n c ia l m o n it o r in g a n d A p p r a is a l

W o rk

S to re P u rc h a s e s

I n fo r m a t io n T e c h n o lo g y

E n g in e e r in g

Q u a lit y A s s u r a n c e

C o o r d in a t io n

P r e s ic io n E n g in e e r in g

G e n e r a l S e r v ic e s

MANAGEMENT HIERARCHY
C h a ir m a n / C E O

S e n io r V ic e P r e s id e n t
G e n e ra l M a n a g e r
M anager
A s s is t a n t M a n a g e r
O f f ic e r

M anager

A s s is t a n t M a n a g e r

O f f ic e r

G e n e ra l M a n a g e r
M anager

D e p u t y M a n a g in g D ir e c t o r
G e n e ra l M a n a g e r

S e n io r V i c e P r e s i d e n t
G e n e ra l M a n a g e r
M anager
A s s is t a n t M a n a g e r

S u p e r v is o r

S u p e r v is o r

O ffic e r

S ta ff

S ta ff

S u p e r v is o r
S ta ff

FUNCTIONS OF
DEPARTMENTS

Human Resources
Deals with administration,
personnel,security policy procedures,
manpower development and MIS.
Corporate Planning
Deals with financial, administrative,
shareholders and dividends corporate
policies.
6

Flight Operations
Deals with schedule of flights, its
coordination with CAA and International
flight standards, updating manual
procedures and acquaintance with latest
flights equipments and cockpit crew
scheduling.
Marketing
Deals with sales, promotion and other
marketing techniques such as tours, group
traveling, religious packages, sales agent
agreements etc.
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Airport Services
Deals with passengers briefing, timely
takeoff flights, arrival and departure and
passenger assistance.
Finance
Monitor and control financial resources.
Responsible for external and internal audits
and budgeting.
Store Purchases
Procurement of material required by the
user departments.
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Flight Services
Deals with cabin crew scheduling,
monitoring of cabin crew staff,
replacement of duties and procedures.
Works
Airline buildings, furniture and physical
fixed assets and installation.
IT
Deals with disbursement of information,
internet connectivity, supporting system
hardware and soft ware.
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Engineering
Deals with complete engineering
infrastructure, maintenance overhaul and
wide body hanger.
Quality Assurance
Deals with quality services to passengers
and aircraft facilities.
Coordination
Coordination with other airlines and among
various departments for the purpose of
assistance and supporting.
10

Precision Engineering
Deals with production of aircraft parts with
collaboration of main world aircraft
producing companies.
General Services
Deals with employees welfare services
including food, medical and accidental
facilities.

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INFORMATION TECHNOLOGY IN
PIA

In PIA internet was introduced in 1995.

Internet, Intranet, Extranet, is used for mainly
transferring of information.
PIA uses WAN, Fiber Optic Cable, UHS Link for
transferring of data from one department to
another within or outside the country.
They use ASP at front end. & Oracle at Back end

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TECHNOLOGY IN MIS DEPARTMENT

Two parameters
Routine Monitoring

Collection of data
In-flight Inspection
Passengers handling check
Ground dealing
Areas of problems
Observe certain standards
Forwarded to Management

Non Routine Monitoring

Comparative findings

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BRINGING UP ADVANCED TECHNOLOGY

Customer Management System

Quickly Response
Strong Brand Image
Customer Satisfaction
Appreciation Level

Reservation System
E-Ticketing
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CONCLUSION
ORGANIZATION, MANAGEMENT AND TECHNOLOGY

EVERY ORGANIZATION HAS ITS OWN ORGANIZATION STRUCTURE, MANAGEMENT HIERARCHY AND
TECHNOLOGY TO ENHANCE SYSTEM AND PERFORMANCE MORE EFFICIENTLY

IT ALL DEPENTDS ON THE VOLUME, AND CAPACITY OF THE ORGANIZATION.

ATONOMOUS BODIES, GOVT ENTERPRIZES, AND PRIVATE SECTOR CHOOSE THEIR OWN WAY TO HAVE
BETTER CONTROL ON PRODICTION/SERVICES AND ADMINISTRATION.

COORDINATION WITH RELEVANT DEPARTMENT OR ORGANIZATION ITS SECRACY AND SECURTITY ARE
MAIN FEATURE OF ORGANIZATION MECHANIZM.

CENTRALLY CONTROLED MANAGEMENT, DEPARTMENTAL CONTROLED MANAGEMENT, SERVICES

CATEGORIES CONTROL MANAGEMNT AND PRIVATE HIRED MANAGEMEN ARE MAIN SYSTEMS.

IT PLAYS KEY ROLE IS ALL MANAGEMENT SYSTEMS ASQUICK AND TIMELY INFORMATIONHELP IN MAKING
RIGHTAND IN-TIME DECISION.

IT DEPENDS ON THE OWNER OR CONTROLLING AUTHORITY TO ADOPT ANY SYSTEM BUT THE MAIN IDEA IS
TO GET THE ORGANIZATION PROFITABALE, WELL REPUTED AND TARGET ORIENTED..

WE HAVE CHOOSEN PIA ONE OF THE PRESTIGIOUS ORGANIZATION HAVING ALL AUSPECTS WITH
DIFFERENT AND MULTIFUCTIONAL MANAGEMENT SYSTEM.

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