McDonalds

Customers Services Skills

Student Name

Values
We place the customer experience at the core of all we do
Our customers are the reason for our existence. We demonstrate our
appreciation by providing them with high quality food and superior service,
in a clean, welcoming environment, at a great value.
We are committed to our people
We provide opportunity, nurture talent, develop leaders and reward
achievement. We believe that a team of well-trained individuals with diverse
backgrounds and experiences, working together in an environment that
fosters respect and drives high levels of engagement, is essential to our
continued success.
We believe in the McDonalds System
McDonalds business model, depicted by the three-legged stool of
owner/operators, suppliers, and company employees, is our foundation, and
the balance of interests among the three groups is key.
We operate our business ethically
Sound ethics is good business. At McDonalds, we hold ourselves and
conduct our business to high standards of fairness, honesty, and integrity.
We are individually accountable and collectively responsible.

http://www.crmcdonalds.com/publish/csr/home/about/values.
html

OMalley, Ouellette, Plourde, & Roy

2009

Values Continued
We strive continually to improve
We are a learning organization that aims to anticipate and respond
to changing customer, employee and system needs through constant
evolution and innovation.
We grow our business profitably
McDonalds is a publicly traded company. As such, we work to
provide sustained profitable growth for our shareholders. This
requires a continuing focus on our customers and the health of our
system.
We give back to our communities
We take seriously the responsibilities that come with being a leader.
We help our customers build better communities, support Ronald
McDonald House Charities, and leverage our size, scope and
resources to help make the world a better place.
http://www.crmcdonalds.com/publish/csr/home/about/values.
html
OMalley, Ouellette, Plourde, & Roy
2009

Welcome
Hello

Mr. Abdulla, Welcome to McDonalds

How may I help you???
Here are the product list which can we serve you.
Cheeseburger
Quarter Pounder With Cheese
McGriddles
Filet-O-Fish
Chicken McNuggets
Chicken McNuggets
Big Mac
Fries

What We Sell

What is Customers Services

Customer

service is a series of activities designed to

enhance the level of customer satisfaction that is,
the feeling that a product or service has met the
customer expectation.
Good customer service experience can change the
entire perception a customer has of the
organization.
From that perspective, customer service should be
included as part of an overall approach to
systematic improvement.
Customer service plays an important role in an
organization's ability to generate income and
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revenue.

Importance of Customers Services in

our Company
To satisfy customers with

our products and

services is our first preference.
The customers services creates loyal customers
and customers retention.
We provide customers order number to minimize
the time management issue.
We provide product according to the
requirement of the customers.

Customers of the Company

The

customers of the company are the external.

Our customers are:
Who loving fast foods.
Who works in different offices.
Children
Families
Bachelors etc.

Popular Promotions
Toys with Happy Meals
Cars
Pirates of the Caribbean
Games- Monopoly/ Uno Win various prizes and trips
Collectibles- Coca Cola Glasses, Beanie Babies
Olympic Games- Global partner of the Olympic
games- reflects our commitment of the importance of
sports and physical activities.
World Champions- 1,400 children from 51 countries
had the opportunity to meet the worlds best soccer
players at the 2006 FIFA World Cup.

Good Customers Service in Our

Company
We

provide awareness about new products

through different channel.
We follow the concept time management.
We provide party and place for kids to play
We provide Awareness to people on different
health issues
Active Listening of customers queries
Empathy with the customers
Free Wi-Fi
Problem Solving on different customers queries.
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Customers Loyalty
Customer loyalty is

the result of consistently

positive emotional experience, physical attributebased satisfaction and perceived value of an
experience, which includes the product or
services.
Our products are customers based we provide
product according to specific taste of the
customers thats creates loyal customers.

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Ronald McDonald House

Charities
The mission of Ronald McDonald Charities is to create, find
and support programs that directly improve the health and
well being of children.
Ronald McDonald Houses are located all around the world
and provide families a way to stick together in times of need
when their children are ill.
Service Provided:
Home-cooked meals
Private bedrooms
Playrooms for children
Special suites for children with suppressed immune
systems
Accredited education programs
Recreational activities
Non-clinical support services
Sibling support services
OMalley, Ouellette, Plourde, & Roy
2009

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World Children Day

McDonalds restaurants around the
world celebrate world childrens day
with fundraising activities. In 2014,
McDonalds raised more than $25
million worldwide to benefit Ronald
McDonald House Charities and other
local childrens charities.

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Mc Donald's Ethic for

Management
Never use Company computers or networks in a way that could
compromise the security or integrity of Company information or
software.
Never use Company computers or networks to access, receive or
transmit materials
that are inappropriate, illegal or may violate our policy regarding
confidentiality.
Do not loan, borrow, donate, sell or dispose of any Company
property unless specifically authorized by the officer in charge.
Never use Company property, information or position for personal
gain.
Never take part in any action that involves theft, fraud,
embezzlement, extortion of misappropriation of property

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Ethical or Non Ethical Behavior at

Work Place
The

duty of companies employees to follow the

ethical activities at the work place.
The employees should liable for the for dispose
off the waste.
The employees are liable to clean the tables after
serving.
The customers must compromise with the
serving people.

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Feed Back

The company focusing to take feed back from

the customers.
The company keep in touch with the customers
through different channels like, email, message
etc.
The company creates awareness campaigns on
different health issues.
The company keep in touch with customers to
aware about new product development.
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OMalley, Ouellette, Plourde, & Roy

2009

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