Beruflich Dokumente
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Knowledge Management
Tacit Knowledge
Tacit
Explicit Knowledge
Knowledge
This type of
knowledge exists
in peoples heads,
not articulated or
documented
Information
Data
Explicit
This type of knowledge
can be
Processed by information
systems
Codified and recorded
Archived and protected
KM Significance
Knowledge assets have often become more important to
companies than financial and physical assets and are often the
only way for a company to distinguish itself from its competitor
& gain competitive advantage
People
Knowledge Teams - multi-disciplinary, crossfunctional
Learning Organization - personal/team/org
development
Corporate Initiatives Chief Knowledge Officer
Systems
Knowledge Data-bases - experts, best practice
Knowledge Centers - hubs of knowledge
Technology Infrastructure - Intranets, Domino
Document Management
5
Innovation Cycle
KM Cycle
Collect
Codify
Identify
Embed
Product/
Process
Diffuse
Create
Use/Exploit
Classify
Knowledge
Repository
Access
Organize/
Store
Share/
Disseminate
Customer
billion
BT, UK telecommunications
company
Employee ideas have saved 100
million
Sodexhos SuperSleuth
Cash reward for employees submitting
sales leads
Led to over $90 million in sales volume
(20)
Common Misconceptions
A little Knowledge that acts is worth more than much knowledge that is
idle.(Kahlil Gibran)
10
Everyone:
Managers/Supervisors
Leaders as knowledge champions
The Knowledgeable
Not a problem of knowing, but of access
End Users
Feedback
Psychological barriers
(13), (14)
11