Network

Troubleshooting

Accessing the WAN Chapter 8

ITE I Chapter 6

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Objectives

ITE 1 Chapter 6

Establish a network baseline

Describe troubleshooting methodologies and

troubleshooting tools

Describe the common issues that occur during WAN

implementation

Troubleshoot enterprise network implementation

issues
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Establish a Network Baseline

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

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Summary

Network Baseline
How a network is expected to perform under normal conditions

Network documentation should include:

Network configuration table
End-system configuration table
Network topology diagram

Planning for the 1st baseline

Determine what type of data to collect
Identify devices and ports of interest
Determine baseline duration

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Summary
3 stages of the troubleshooting process
Gather symptoms
Isolate problem
Correct problem

3 main methods for troubleshooting a network

Bottom up
Top down
Divide & conquer

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Summary
Software troubleshooting tools
Cisco view
Solar winds
HP Open view

Hardware troubleshooting tools

Network analysis mode
Digital multi-meters
Cable testers
Network analyzer

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Summary
Common WAN implementation issues include
QoS
Reliability
Security
Latency
Confidentiality
Public or Private

Using a layered approach to troubleshooting aids in

isolating and solving the problem

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