Beruflich Dokumente
Kultur Dokumente
MMS Sem IV
II want
want my
my
money
money
back!
back!
Prevention
Internal
Failure
Appraisal
$
Cost of Quality (COQ)
Cost of Poor Quality 2 .PPT
External
Failure
Conformance
Conformance -Costs
-Costs
associated
associated with
with
controlling
controlling quality.
quality.
Costs
Costsaimed
aimedat
atpreventing
preventingdefects
defects
and
andbuilding
buildingacceptable
acceptablequality
quality
into
intoproducts
products&
&services.
services.ItIt
includes
includes
Training
Training&
&Designing
Designing
procedures
procedures
Certifying
CertifyingSuppliers
Suppliersvendor
vendordev
dev
Development
Development &
&maintenance
maintenance
costs
costsas
aswell
wellas
asquality
qualityplanning
planning
cost.
cost.
Process
ProcessImprovements
Improvements
Appraisal
Appraisal
Costs
Costsincurred
incurredto
to measure
measure
extent
extentof
ofconformance
conformance(ascertain
(ascertain
the
thequality
qualityof
ofaaproduct
productetc)and
etc)and
include
costs
mentioned
below:include costs mentioned below: Measuring,Inspecting,Testing
Measuring,Inspecting,Testing
&
&auditing
auditingto
todetermine
determine
conformance
with
conformance withStandards.
Standards.
Inspecting
Inspectingcosts
costs
Production
Productiontrials
trialscosts
costs
Materials
Materialsconsumed
consumedduring
during
inspection
inspection&
&testing.
testing.
Maintenance
Maintenance&
&calibration
calibrationof
of
equipment
costs.
equipment costs.
Costs
Costsassociated
associatedwith
with
defects
defectsin
inproducts
productsand
and
processes
processes that
that are
are found
found
prior
prior to
todelivery
delivery to
to
customers.
customers.
COST
COSTOF:OF: Scrapping
Scrapping
Rework
Rework
Repair
Repair
Loss
Lossof
of productive
productive time
time
External
External Failure
Failure
Costs
Costsassociated
associatedwith
with
defects
defectsin
inproducts
productsand
and
processes
processes that
that are
are
detected
detected after
after delivery
delivery to
to
customers.
customers.
COST
COSTOF
OF :-: Complaint
Complaint handling
handling
Repairs
Repairs
Extended
Extended warranty
warranty
Replacement
Replacement
Product
ProductLiability
Liability
Restoring
Restoringreputation
reputation 7-5
Rejects
Rework
Customer Returns
Inspection Costs
Recalls
Testing Costs
Customer Returns
Rejects
Inspection Costs
Rework
Recalls
Excessive Overtime
Pricing or
Billing Errors
Excessive Field
Services Expenses
Excessive
Employee Turnover
Planning Delays
Unused Capacity
Complaint
Handling
Overdue Receivables
COPQ ranges
from 15-25%
of Sales
Cost of Poor Quality 7 .PPT
Excess Inventory
Cost of redesign
due to quality reasons
Unreported
Scrap