MANAGEMENT

&
ORGANIZATION
BEHAVIOUR
CASE STUDY: PUSHING PAPERS CAN
BE FUN
Nur Ilhani
Amal Ashilah
Adel
Amira Azhana
Alessandra

What performance
problems is the captain
trying to correct?
1. Inexperienced police officers
The officers were very weak in completing
the paperwork/report because they came on
the force since young, so they dont have any
experience on how to make a good report.
Most officers were trained to do the job out in
the streets and not to fill out the form.

..continue

2. Inadequate and ambiguous

paperwork/reports
There is no clear, factual reports (insufficient)
provided by the officers. Since they were
inexperienced, the provided an incorrect report and
the report doesnt have any other concrete proof,
only the suspect

..continue

3. Lack of self motivation between the police officers

The captain doesnt know how to motivate his officers. It
is probably because no rewards given from the upper
management. Since the department was under budget,
they cannot guarantee the officers can get promoted if
their paperwork are excellent.

All of these problems (factors)

lead to:
Losing the cases in the courts

Use the MARS model of individual

behavior and performance to diagnose
the possible causes of the unacceptable
behavior?
1. Motivation

Low motivation from the officers. Usually, people will

become motivated when they receives incentives, bonus or
some credits. Employee (officers) will feel appreciated if their
superior (captain) give some credits to them. We also believe
that an employee who feels appreciated will perform more
than their superior is expected.

..continue
2. Ability

the police officers prefer the field word and trying to get
away as much as possible from the office work. Their passion
for the field work can be concluded where they have
courage, enthusiasm and strength. They do not prefer doing
the office work because it needs patience and diligence.

..continue
3. Role Perception

The officers did not understand their job scope

and did not know how to prioritize their work
effectively. They only know how to apprehend the
criminals, but they hate to do the paperwork.

..continue
4. Situational Factors
Lack of financial resources (budget) to cater police
officer's training on the report writing skills. They also might
not have enough time or appropriate tool to facilitate in
report writing. e.g: only one computer for the entire station
which may cause delay in delivering the paperwork.

Has the captain considered all

possible solutions to the
problems? If not, what else might
be done?
i.

Set KPI (goals) for officers which they have to

achieve.

ii. The captain itself has to show a good example to the

officers, engage or build a good relationship with
them so that the officers will feel appreciated.

..continue
iii. Divide the work in the form of shifts. (e.g. individual

exchanged periodically between field word and office work)

iv. Employ those who are enjoying the required office work
v. Give

penalty

for

each

report

done

inadequately

or

incorrect, (eg: they are prevented to go on street and have

to work in the station or reduce the wages)

Any Questions?

Thank You.