Chapter 10

LEADERSHIP

Types of Power
1.
2.
3.
4.
5.
6.

Legitimate (authentic right)

Reward (control of valuable rewards)
Coercive (control over punishments)
Expert (based on job knowledge)
Referent (based on loyalty to leader)
Subordinate (power exerted upward)

Influence Tactics
1.

2.

3.
4.

Leading by
example
Leading by
values
Assertiveness
Rationalilty
(appealing to
logic and reason)

5.
6.

7.

8.

Ingratiation
Exchange of
favors
Coalition
formation
(strength in
numbers)
Joking and
kidding
3

Leadership
Characteristics and Traits
1.
2.
3.
4.
5.

6.
7.

Drive and passion

Power motive
Self-confidence with humility
Trustworthiness and honesty
Intelligence, knowledge, and technical
competence
Sense of humor
Emotional intelligence
4

Behaviors and Skills

of Effective Leaders
1.
2.
3.
4.
5.
6.
7.

Adaptability to the situation

Direction and high work standards
Visible and maintains social presence
Emotional support to group members
Gives frequent feedback; accepts it
Recovers quickly from setbacks
Plays the role of servant leader
5

Leadership Styles

Participative (consultative, consensus,

or democratic)
Autocratic (retains most of authority)
Leadership Grid (seven combinations
of concern for results and people)
Ideal Grid position is sound leader who
contributes and commits. Opportunistic
leader exploits and manipulates.
6

Situational
LeadershipII

3
4

2
1

Matches leadership style to level of

commitment and competence of group
members on given task.
Leadership depends on supporting and
directing behaviors, with four styles:
S1Directing S2Coaching
S3Supporting S4Delegating
Delegating style is best for self-reliant
achiever

Entrepreneurial Style
Leader
Strong achievement drive
(takes responsibility and
moderate risks)
High enthusiasm, creativity,
and visionary perspective
Uncomfortable with hierarchy
and bureaucracy

Transformational
Leadership

a.
b.

c.

Helps organization and people make

positive changes
Transformations take place in one or
more of three ways:
Awareness of value of rewards
Gets people to look beyond selfinterest
Gets people to focus on self-fulfillment
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Qualities of
Charismatic Leader
1.
2.
3.
4.
5.

Vision (exciting image of future)

Masterful communication style
Inspires trust
Energy and action orientation
Inspiring leadership
(emotionally arouses people)
10

How to Develop
Charisma
1.
2.
3.
4.
5.
6.
7.
8.

Use visioning.
Make frequent use of metaphors.
Inspire trust and confidence.
Be energetic and goal oriented.
Smile frequently.
Make people you meet feel important.
Have an effective handshake.
Project self-confidence nonverbally.
11

The Leader as Mentor

and Coach

Mentor is more experienced than the

person who is helped to grow.
Coaching focuses more on
performance.
Mentor is trusted counselor and guide.
Helps protg solve problems.
Shadowing is directly observing work
activities of mentor.
12

Leadership Skills
Leadership involves many skills, such as:
Technical and interpersonal
Sizing up situations
Exerting influence
Motivating team members
Resolving conflict
Solving problems
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