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QUALITY AWARDS

BASAVARAJ PATIL

QUALITY?

What does the term quality mean?

Quality represents the extent to


which a good/service meets or
exceeds expectations

Overall Quality

Quality along many dimensions

term used for todays new concept of


quality is total quality management

QUALITY AWARDS

Quality awards: special


recognition

Strive for excellence

Generate interest in quality


programs

Meet challenges

QUALITY AWARDS

Rajiv Gandhi National Quality


Award

The Golden Peacock National


Quality Award.

IMC Ramkrishna Bajaj National


Quality Award

Malcolm Baldrige National


Quality Award (MBNQA)

RAJIV GANDHI NATIO NAL QU A LITY AWARD

Instituted by BIS in 1991

Its a annual feature

Designed similar to Malcolm


Baldrige National Quality
Award in USA, Deming Prize in
Japan and European Quality
Award.

RGNQA HELPS
INDUSTRY

Encouraging improvements,
consumer satisfaction

Recognize improved quality

Guideline to evaluate own


quality

Providing specific guidance

RAJIV GANDHI NATIONAL


QUALITY AWARD
Large scale
manufactur
ing

Small scale
manufactur
ing

Large scale
service
sector

Small scale
service
sector

BEST of ALL

RAJIV GANDHI NQA


ASSESMENT CRITERIA
Large scale Org

SMALL SCALE ORG

LEADERSHIP

LEADERSHIP

POLICIES

HM

OBJECTIVES

PROCESSES

HRM

RESOURCES

CUSTOMER
FOCUSED RESULTS

PROCESS

EMPLOYEE
SATISFACTION

IMPACT ON
SOCIETY

BUSINESS
RESULTS

BUSINESS RESULTS

THE GOLDEN
PEACOCK AWARD.

Institute of Directors in February 1991

Total Quality improvements in


manufacturing as well as service
organisations in India

presented at the World Congress on


Total Quality

stimulates and helps organisations to


rapidly accelerate the pace of
customer-oriented improvement
process

GOLDEN PEACOCK
AWARDS

scoring and feedback are based on


three evaluation dimensions:

(1) Approach (2) Deployment and (3)


Results

MBNQA- WHAT IS IT?

Award named after the former


Secretary of Commerce Regan
Administration

Intended to reward and stimulate


quality initiatives

Given to no more that two


companies in each of three
categories; manufacturing, service,
and small business

Past winners; Motorola Corp., Xerox,


FedEx, 3M, IBM, Ritz-Carlton

THE DEMING PRIZE

Given by the Union of Japanese Scientists


and Engineers since 1951

Named after W. Edwards Deming who


worked to improve Japanese quality after
WWII

Not open to foreign companies until 1984

Florida P & L was first US company winner

THE DEMING PRIZE

Both individuals and organizations


qualify for the Deming prize

Annually presented to
companies that show
improvement in the field of total
quality management

No industry barrier

Divisions of a company

HOW TO DECIDE THE


WINNERS???

How well is TQM implemented

Rules and regulations

Depending on production and


non-production parts of the firm.

IMC RAMKRISHNA BAJAJ


NATIONAL QUALITY AWARD
Instituted in 1997
objectives

Promote quality awareness and


practices in Indian Business

Recognize achievements of Indian


companies in the field of quality

Publicize successful quality


strategies and programs

IMC RAMKRISHNA BAJAJ


NATIONAL QUALITY AWARD
The Quality Award is presented every
year to Companies in

Manufacturing organizations

Service organizations

Small Businesses

Overseas Organizations

Education and

Health Care

IMPACT OF QUALITY
AWARDS ON TQM

Stimulate companies to
improve quality and
productivity

Recognize the achievements of


the companies

Providing guidance to the


companies

HOW QUALITY AWARDS HELP


BUSINESS

Identify a critical process that


needs improving

Identify an organization that


excels in this process

Improve the critical process

develop a benchmarking, best


practice, and business
excellence information to serve
the needs of companies

CONCLUSION

While leading organisations


compete to win awards, the main
purpose of these awards is to
encourage more companies to
adopt quality management
principles

The models are practical tools; they


help organisations to measure
where they are now and where they
want to be in the future.

The models also help organisations

Thank you