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Removing support access

for individuals and BIDs


Instructions for Navigating in the Training Module
This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the
bottom of the screen.
To proceed to the next step, click the mouse, or use the PgDn or Down Arrow key on your keyboard.
To return to the previous step, right click and select Previous from the menu, or use the PgUp or Up
Arrow key on your keyboard.
To end the presentation, right click and select End Show from the menu, or use the Esc key on your
keyboard.
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

By Number
Removing support access
for individuals and BIDs
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Bill to ID - Manage by Number: Remove access from Cisco.com Profile


Screen 1 of 2
2

To Delete a Bill to ID from a


Cisco.com profile using the
Manage by Number screen:
Screen 1 of 2:
1. Enter a Bill to ID that you
manage.
2. Select Remove Support
access by Bill to ID from
Cisco.com profile.
3. Click the Submit button.

OR
1

OR
1. Choose a Bill to ID.
2. Select Remove Support
access by Bill to ID.
3. Click on the Submit
button.

3
2

2013 Cisco and/or its affiliates. All rights reserved.


Note:
You cannot see a Bill to ID in the tool unless that number is in your Cisco.com profile and you are set up to

Cisco Confidential

Bill to ID - Manage by Number: Remove access Bill To ID


Screen 2 of 2

All the Contract Numbers under the Bill to


ID will be deleted from the Cisco.com
profile(s) you select.

Need new screen shot

Once
Once a
a Bill
Bill to
to ID
ID has
has been
been
chosen
and
the
action
chosen and the action Delete
Delete
Bill
to
ID
has
been
selected:
Bill to ID has been selected:
Screen
Screen 22 of
of 2:
2:
1.
Search
for
1. Search for an
an individual
individual and
and select
select
them.
them.
2.
2. Click
Click on
on the
the Submit
Submit button.
button.

####

A
A success
success message
message will
will be
be displayed.
displayed.
An
An email
email confirmation
confirmation will
will be
be sent
sent to
to all
all
Administrators
for
that
Bill
to
ID
as
well
Administrators for that Bill to ID as well
as
as each
each individual.
individual.

2
Note: If you cannot locate an individual in the
tool, see the Add Name instructions.
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

By Name
Removing support access
for individuals and BIDs
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Bill to ID - Manage by Name: Remove Support Access


Screen 1 of 2
To Remove Support Access
using the Manage by Name
screen:
Screen 1 of 2:
1. Select a search attribute
from the drop down list.
2. Enter the information you
want to search for.
3. Click on the Search button.
A list of individuals who
match the search attribute
and criteria you entered will
appear.
4. Choose the individual.
5. Select Remove support
access by Bill to ID.
6. Click on the Submit
button.
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

Bill to ID - Manage by Name: Remove Support Access


Screen 2 of 2
Removing support access does not remove the Bill to IDs from the individuals Cisco.com profile. Use
Delete Bill to IDs from Cisco.com profile to remove access and delete the Bill to IDs from the
individual.
Once an individual has been
chosen and the action Remove
support access by Bill to ID has
been selected:

Screen 2 of 2:
1. Select one, many, or all Bill to
IDs from the list.
2. Click on the Submit button.
A success message will be
displayed. An email confirmation
will be sent to all Administrators for
that Bill to ID as well as the
individual.
2013 Cisco and/or its affiliates. All rights reserved.

Note:

A message will be displayed if the


individual you chose does not have any
Bill to IDs that you manage enabled for
support access in his Cisco.com profile.
Cisco Confidential