Granting support access for

individuals to contracts
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Last Updated: April 2014

Cisco Confidential

Granting support access for

one or more individuals to a
single contract
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Granting support access to a single contract

To grant support access to a
Contract for one or more
individuals, use the Manage by
Number screen:
Screen 1 of 2:
Enter a Contract Number
1
that you manage.
2

Select Add contract to

Cisco.com profile.

Click the Submit button.

OR

Choose a Contract Number.

Select Add contract

to Cisco.com profile.

OR
1

Click the Submit

button.
Note: You cannot see a Contract Number in the tool unless that number is in your Cisco.com profile and you are set up to manage it.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Granting support access to a single contract

Once a Contract Number has
been chosen and the action Add
contract to Cisco.com profile
has been selected:
Screen 2 of 2:
1

Search for an individual and

select them.

Click on the Submit button.

1
A success message will be
displayed and an email
confirmation will be sent to all
Administrators for that Contract
3
Number,
as well as each individual.
If you do not see the name of
the person you want to add, click
2013-2014 Cisco and/or its affiliates. All rights reserved.
Add
Name
and follow the
Last Updated:
April 2014

Cisco Confidential

Granting support access to a single contract

If you cannot locate an
individual, in Manage by Number
do the following:
1

Screen 1 of 3:
Enter or Select a contract
number, select Add
contract to Cicco.com
profile, and click Submit.
Screen 2 of 3:
Click the Add Name button.

A new screen will appear.

3

Enter one to 10 Cisco.com

IDs.

Click on the Search button.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Granting support access to a single contract

Screen 3 of 3:

A list of users will appear.

1

Select one or many users.

Click on Submit.

1
User Last, First
Name, email

A success message will be

displayed. An email confirmation
will be sent to all Administrators
for that Contract Number as well
as the individual.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Granting support access to

one or more contracts for a
single individual
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Granting Support Access for a Single Individual

To Add one or more Contract
Numbers to a single individual,
use the Manage by Name screen
Screen 1 of 2:
1

Select a search attribute from the

drop down list.

Enter the information you want to

search for.

Click on the Search button.

2
1

A list of individuals who match the

search attribute and criteria you
entered will appear.
4

Choose the individual.

Select Add contract to

Cisco.com profile.

Click on the Submit button.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Note: If you cannot locate an individual in the tool, use the Add Name
button.
Cisco Confidential

Granting Support Access for a Single Individual

Once an individual has been
chosen and the action Add
Contract to Cisco.com profile
has been selected:
Screen 2 of 2:
1

Select one, many, or all Contract

Numbers from the list.

Click on the Submit button.

A success message will be

displayed. An email confirmation
will be sent to all Administrators for
that Contract Number as well as
the individual.

Note: A message will be displayed if the individual you chose already has all the
Contract Numbers that you manage in his Cisco.com profile.
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Granting Support Access for a Single Individual

If you cannot locate an
individual on the Manage by
Name screen:
1
1

Screen 1 of 3:
Click the Add Name button.

Screen 2 of 3:
A new screen will appear.
2

Enter the individuals Cisco.com

ID.

Click on the Submit button.

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

10

Granting Support Access for a Single Individual

A list of all the Contract Numbers that you manage will appear.
Once a valid Cisco.com ID has
been entered and the Submit
button has been selected:
1

Screen 3 of 3:
Select one, many, or all
Contract Numbers from the list.
Click on the Submit button.

A success message will be

displayed. An email confirmation
will be sent to all Administrators
for that Contract Number as well
as the individual.
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

11