Chapter

ONE

What Is Organizational
Behavior?

Shamila Nabi Khan

MBA, M.Phil, PhD (ADB)

What
What Managers
Managers Do
Do
Managers (or Administrators)
Individuals who achieve goals through other people

Managerial
ManagerialActivities
Activities
Make
Makedecisions
decisions
Allocate
Allocateresources
resources
Direct
Directactivities
activitiesofofothers
othersto
to
attain
attaingoals
goals

Where
Where Managers
Managers Work
Work
Organization
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis to
achieve a common goal or set of goals

Organizational Characteristics
Goal
Structure
People

Management
Management Functions
Functions

Planning
Planning

Organizing
Organizing

Management
Management
Functions
Functions
Controlling
Controlling

Leading
Leading

Management
Management Functions
Functions (contd)
(contd)
Planning
A process that includes defining
goals, establishing strategy, and
developing plans to coordinate
activities

Management
Management Functions
Functions (contd)
(contd)
Organizing
Determining what tasks are to be done,
who is to do them, how the tasks are to
be grouped, who reports to whom, and
where decisions are to be made

Management
Management Functions
Functions (contd)
(contd)
Leading
A function that includes motivating
employees, directing others, selecting
the most effective communication
channels, and resolving conflicts

Management
Management Functions
Functions (contd)
(contd)
Controlling
Monitoring activities to ensure they are being
accomplished as planned and correcting any
significant deviations

Mintzbergs
Mintzbergs Managerial
Managerial Roles
Roles

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973
by H. Mintzberg. Reprinted by permission of Pearson Education.

E X H I B I T 11
E X H I B I T 11

Mintzbergs
Mintzbergs Managerial
Managerial Roles
Roles (contd)
(contd)

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973
by H. Mintzberg. Reprinted by permission of Pearson Education.

E X H I B I T 11 (contd)
E X H I B I T 11 (contd)

Mintzbergs
Mintzbergs Managerial
Managerial Roles
Roles (contd)
(contd)

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973
by H. Mintzberg. Reprinted by permission of Pearson Education.

E X H I B I T 11 (contd)
E X H I B I T 11 (contd)

Management
Management Skills
Skills
Technical Skills
The ability to apply specialized
knowledge or expertise

Human Skills
The ability to work with,
understand, and motivate other
people, both individually and
in groups

Conceptual Skills
The mental ability to analyze and
diagnose complex situations

Effective
Effective Versus
Versus Successful
Successful Managerial
ManagerialActivities
Activities
(Luthans)(Luthans)- Elements
Elements
1.
1. Traditional
TraditionalManagement
Management
Decision
Decisionmaking,
making,planning,
planning,and
andcontrolling
controlling

2.
2. Communication
Communication
Exchanging
Exchangingroutine
routineinformation
informationand
andprocessing
processing
paperwork
paperwork

3.
3. Human
HumanResource
ResourceManagement
Management
Motivating,
Motivating,disciplining,
disciplining,managing
managingconflict,
conflict,staffing,
staffing,
and
andtraining
training

4.
4. Networking
Networking
Socializing,
Socializing,politicking,
politicking,and
andinteracting
interactingwith
withothers
others

Allocation
Allocation of
of Activities
Activities by
by Time
Time

Enter
Enter Organizational
Organizational Behavior
Behavior
Organizational Behavior (OB)
A field of study that investigates the impact that
individuals, groups, and structure have on
behavior within organizations, for the purpose of
applying such knowledge toward improving an
organizations effectiveness

Complementing
Complementing Intuition
Intuition with
with Systematic
Systematic Study
Study
Intuition
Gut feelings about why I do what I do and what makes
others tick

Systematic Study (Research)

Looking at relationships, attempting to attribute causes
and effects, and drawing conclusions based on scientific
evidence

Provides a means to predict behaviors

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field
Psychology
The science that seeks to measure, explain, and
sometimes change the behavior of humans

E X H I B I T 13 (contd)
E X H I B I T 13 (contd)

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)
Sociology
The study of people in relation to their fellow human
beings

E X H I B I T 13 (contd)
E X H I B I T 13 (contd)

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)
Social Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the influence
of people on one another

E X H I B I T 13 (contd)
E X H I B I T 13 (contd)

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)
Anthropology
The study of societies to learn about human beings and
their activities

E X H I B I T 13 (contd)
E X H I B I T 13 (contd)