List of competencies

Business perspective /
acumen

Relationship building /
Interpersonal skill

Demonstrates awareness of changing industry, business trends, market

and competitive conditions
Understands value chain and how business makes money
Displays cost and financial awareness
Consistently chooses options which optimize profitability in both short
and long run
Is alert and spots opportunities for increasing profitability and growth
Is flexible and quickly amends course of action to adapt to changing
business scenario
Takes calculated risks but is always prepared with contingency plans
Has the ability to forecast & anticipate changing market

Displays respect and care for others

Initiate and build relationship with all stake holders
Able to see things from others perspectives while relating to them
Relates well with people who are different from him/her
Displays emotional intelligence- manages his/her and others emotions
effectively
Is assertive, can assert him/her at the same time keeps the relationship
on track
Resolves conflicts effectively
Adopts win-win approach in interactions

Decision making & Problem

solving

Ownership & drive for

results

Does root cause analysis of problems

Generates alternatives for problems / issues
Takes effective and speedy decisions
Involves concerned people in decision making process when required
Anticipates likely implications of decisions on stakeholders and deals
with those effectively
Displays sense of conviction and stands by his / her decisions if it is in
the organizational interests

Customer focus
Understands and anticipates internal / external customer needs.
Takes effective actions for customer satisfaction
Keeps customers (internal / external) updated with the progress so that
he / she does not need to follow up
Builds and maintains long term relationships with customers
Develops new customer relationship for the growth of the business.
Communicates customer needs both upwards and downwards within
the organization

Is a self starter, does not need to be pushed

Takes ownership of the team commitment to the organizational goals
Displays sense of urgency & acts with speed
Is focused on business priorities and acts with speed
Sets stretch targets and consistently delivers results
Displays tenacity & persistence in the face of adversity
Thinks like a winner and displays can do attitude
Takes higher responsibilities and has a capability to deal with multiple
tasks simultaneously

Openness to learning
Is open to new ideas and diverse perspectives
Proactively seeks opportunities to learn and relearn
Learns quickly from his / her and others experience both from success
and failures
Welcomes critique and treats criticism as an opportunity for gaining
insights and improvements
Proactively seeks feedback from all sources i.e. internal and external
stakeholders

List of competencies
Team work and team
building
Places success of the team ahead of his individual gains
Proactively helps & supports his / her team members
Takes responsibility for failures and shares credit with people and team
members for team success
Treats all team members with fairness and respect
Collaborates across levels, functions and businesses in JSW
Encourages team work at all levels

Effective & open

communication
Communicates clearly and fluently
Is open in sharing information internal and external customers
Actively listens to people to understand and seek feedback
Encourage debates and actively seeks the openness of others
Fosters a safe environment for people communicate candidly regarding
problem, obstacles, risks

Functional expertise
Has in depth functional knowledge
Displays knowledge of related functional / technical / cross functional
areas
Keeps himself / herself abreast of development in his / her functional
area
Applies his / her functional knowledge to improve business results
Shares his / her functional knowledge with others especially the
subordinates / direct reports

Execution excellence
Plans and prioritizes work in line with business goals
Mobilizes resources even in the face of constraints to implement the
plan
Follows up and monitor implementation
Makes course correction & operational adjustments in the light of
changing situations
Holds people accountable for implementation of plan
Detach personal interest

People leadership
Cares for people treats them with fairness
Provides clear roles and challenging goals for people aligned with
organizational goals
Provides resources and give support to people to succeed
Leverage strengths of people to get outstanding results
Give candid feedback to people regularly
Trains, coaches and develops his/her people
Gives freedom and delegates to his direct reports
Consistently reward and recognizes good work
Appraises people with fairness and differentiates people based on
performance
Creates excitement, joy and energy at work
Leads by example and inspires confidence

Leading change
Welcome change and believes that change is necessary for survival
and growth
Can quickly comprehend the need for change
Is able to adapt to change before others do and adapt to new business
realities
Initiates change in spite of uncertainty and ambiguities
Communicates and listen to people with empathy to overcome the
resistance
Gets the buy in of people and the significant stake holders
Implement the change in a systematic and planned manner
Keeps people informed about the change process and enlist their
support on a sustained basis

Creativity & innovation

Challenges established methods and continuously looks for ways to improve upon
Thinks out of box & comes out with new ideas
Tries multiple ways to make things work and does not give up after one or few attempts
Perseveres to implement new ideas to improve processes and products