Business Information

Technologies

Business Information
&
Information Technologies

Management analysis methods

&
Business Information
Business Information
&
Information Technologies
3

Business model
Black box & feed-back loop

Inputs

Business
process

Outputs

manager
Politic-EconomicSocial-Legal-Natural

Environment

Managers information sources

Business process
RESOURCES

Value chain interaction

Funds, investments,
human resources, raw
materials

Productivity
Competency

Results
P&L, Balance
sheets

Working capital
Key factors of succes

Manager

Environmental data
Market trends, inflation rate, interest
rate, exchange rate, raw materials,
labor, energy prices,

Business environment

Managers ways of action

Exogenous
variables

Results

Business process
Endogenous
variables
Organize

Major leverage actions

(acquisitions, investments,
financial leverage, HR
politics )

Establish objectives,
targets, deadlines

Manager

Communication actions
lobby
Advertisiong

Sales force
motivation

Business environment

Strategic management
Results

Business process

P&L, Balance sheets

Key factors of succes

Environmental data

Establish objectives,
targets, deadlines

Manager

Market trends, inflation rate,

interest rate, exchange rate,
raw materials, labor, energy
prices,
Communication actions
lobby
Advertisiong

Sales force
motivation

Business environment

Operational management
Exogenous
variables

Business process

Results

Endogenous
variables
Key factors of succes

Major leverage actions

(acquisitions, investments,
financial leverage, HR
politics )

Plan, Organize,
Schedule

Manager

Business environment

Performances management
Business process
Operational
performances

Results
P&L, Balance
sheets

Financial
performances

Manager

Competitors performances
(Benchmarks)

Business environment

Strategic management
Performances management
Operational management

10

Decision process
Company status
assesment
Problems/opportunities
Seek for / design
solutions
Solutions
Choice
Chosen solution

Implement
Action plan

11

Company status assesment

ERP
ERP

Information systems

Inf. Systems archives

synthesis

synthesis

Current period
KPI

ANALYSIS

Reference KPI
Former periods,
benchmarks

Busines
s
environ
ment

Company current status

INTERPRETATION
Problems/opportunities

12

Business Intelligence & Knowledge management realms

BUSINESS INTELLIGENCE
Public data bases
world wide

Information Systems

Archives

Public data bases at

european level

synthesis
synthesis
Current performance
indicators

References

synthesis

Public data bases

at national level

ANALYSIS

GLOBAL
Business

case

Domain
knowledge

INTERPRETATION

Problem / Opportunity
.
Solution .

capture
formalize
organize
share

BUSINESS
ENVIRONMENT
Social
Legal
Economical
Political
Technological
&
Cultural
factors

KNOWLEDGE MANAGEMENT

13

KNOWLEDGE
MANAGEMENT

formulation

BUSINESS INTELLIGENCE

Mission
Objectives
Strategies
Policies
choice

STRATEGIC MANAGEMENT
STRATEGY
implementation
control

Programs
Budgets
Finance
Procedures
evaluation

PERFORMANCES MANAGEMENT

Operational
management

Performances
Results

14

DECISION SUPPORT

DATA SYNTHESIS
KPI ANALYSIS
INTERPRETATION

15

DATA SYNTHESIS
REPORTS
Group By & Domain functions
PIVOT tables
Multidimensional databases

16

DATA ANALYSIS

theory driven analysis (statistics)

data driven (data mining)

17

ANALYSIS
Identifies Relationships between data

Patterns
Associations
Correlations
structural
functional
causal
by comparison between current data and reference data

18

ANALYSIS
Graphical techniques
(quantitative data qualitative information)
Analytical techniques
based on mathematics
(real date compared against hypothetical data produced by a model )
Automated observance techniques
- based entirely on data (the model to

be used as a references is
produced during the analysis on the basis of the same data )

19

INTERPRETATION
Transform quantitative information into
qualitative information

20

INTERPRETATION
A COGNITIVE PROCESS
GENERAL EVALUATION OF THE BUSINESS CASE
IDENTIFICATION OF PROBLEMS AND/OR OPPORTUNITIES
IDENTIFICATION OF POTENTIAL CAUSES
IDENTIFICATIONS OF PERSPECTIVES
PROCESS INPUTS:
GLOBAL DOMAIN KNOWLEDGE (THEORY)
COMMON KNOWLEDGE
EXPERIENCED BASED KNOWLEDGE (EXPERTISE)

LEADS TO NEW EXPERTISE ACQUIREMENT

21

BUSINESS MANAGEMENT SUPPORT

Cognitive level science, models, expertise
Technical level - software
Organizational level infrastructure systems

22

Information systems

TIS
MIS
DSS
OIS
IIS
ERP

Transactional IS
Management IS
Decision support systems
Operational IS
Intelligent IS
Enterprise Resources Planning
systems (Integrated systems)
24

OIkD model of the organization

25

Supply chain management

26

MARKETPLACE

27