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COMPANY

MAINTENANCE
MANUAL

Cooperative Development of Operational


Safety & Continuing Airworthiness

OBJECTIVE.
This chapter provides
guidance for
evaluating an
operator/applicant's
company manual or revision to
ensure that policies,
procedures, and
technical
criteria meet
state (NAA)
regulatory
requirements.

ICAO Annex 6, Chapter


11.3shall ensure that there is provided,
an operator
for the use and guidance of maintenance
organizations and personnel, a maintenance
manual containing the following information:
procedures for servicing and maintenance,
an aeroplane maintenance program
the responsibilities of the various classes of
skilled maintenance personnel
the servicing and maintenance methods which
may be prescribed by, or which require the
prior approval of, the State of Registry; and
the procedures for preparing the maintenance
release..etc

GENERAL
A company manual should enable
the
operator's maintenance
personnel to
carry out their
duties at a high level of
safety.
The complexity of the manual
will vary with the complexity of the
operation. The manual should
cover specific items in accordance
with the applicable Regulations,
but may include additional items at
the discretion of the applicant.

GENERAL
A manual containing more than
required information is therefore
accepted rather than approved.
Inspectors should be
concerned
primarily with
regulatory
compliance.

GENERAL

The manual is an administrative tool


used to control and direct personnel.
It should define all aspects of the
maintenance operation.
(1) The policies and procedures section
should address organizational matters.
(2) The maintenance section should
address policies and procedures for
administering the inspection and
maintenance requirements

GENERAL

The manual should


include detailed
instructions for
accomplishing inspection
and maintenance
functions. It should also
include forms,
instructions, and
references for recurring
non-routine requirements.

MANUAL CONTENT

The following are examples of


manual sections and titles.
The list which follows is not
exhaustive, but includes the
principal topics which need to
be considered for inclusion as
procedures in the manual. The
operator should not be
required to follow the order
laid out on the following
slides, however all topics
listed below should be
included in his manual.

MANUAL CONTENT
Part I - Management
Corporate

Manager

*Others

commitment by the
accountable manager
Background Description of the
organisation
Management Organisation
Chart
Duties and responsibilities of
management personnel
Training policy
List of certifying staf

MANUAL CONTENT
General

Manager

*Others

description of facilities
at each approved location
Scope of work under the
approval
Notification procedures to the
airworthiness authority regarding
changes to the organizations
activities/approval/location/perso
nnel.
Amendment/distribution
procedures for the manual

MANUAL CONTENT

Part 2 - Maintenance Procedures


Supplier

SERVICEABLE

evaluation procedure.
Acceptance/inspection of aircraft
components and material from
outside contractors.
Storage, labeling/tagging and
release of aircraft components.
Return of defective aircraft
components to store.
Control of defective components
sent to outside contractors for
overhaul, etc.

MANUAL CONTENT

Sub-contract procedures

Acceptance
of
tools
and
equipment.
Calibration
of
tools
and
equipment.
Use of tooling and equipment
by staf (including alternate
tools).
Cleanliness
standards
of

MANUAL CONTENT
Technical

Maintenance Data for


aircraft/aircraft components
including manufacturers service
information and updating and
availability to staf.
Airworthiness directives procedure
SB/Optional modification
procedure.
Repair procedure,major & minor
damage.
Weight and Balance control
procedures

MANUAL CONTENT
Procedures

for compliance with


an operators aircraft
maintenance programme.
Maintenance documentation
in use and completion of
same.
Technical record control.
Records for the operator (if the
organization is not an operator
itself).
Control of computer
maintenance record systems.

MANUAL CONTENT
Rectification

of defects arising
during maintenance.
Release to service procedures to
include:
issue of the maintenance release
required by Annex 6, Part 1, 8.5;
certification as airworthy after
overhaul, component replacement,
inspection, modification or repair.

Reporting

of defects and other


occurrences as required by the
NAA
MEL revision and control of MEL.

MANUAL CONTENT

Part 3 - Line Maintenance


Procedures (when applicable)
Line

maintenance control of aircraft


components tools, equipment, etc.
Line maintenance procedures related
to servicing/fuelling/de-icing. etc.
Line maintenance control of MEL,
defects and repetitive defects.
Line procedure for pooled parts and
loan parts.
Line procedure for return of defective
parts removed from aircraft.

MANUAL CONTENT

Reference
to
specific
maintenance procedures such
as:

Fire protection;
engine running procedures;
aircraft pressure run procedures;
aircraft towing procedures;
aircraft taxiing procedures

MANUAL CONTENT

Part 4 - Quality System


Procedures
Quality

audit of organization
procedures.
Quality audit of aircraft.
Quality audit remedial action
procedure.
The qualification and training
procedures for quality audit
personnel.

MANUAL CONTENT

Part 4 - Quality System


Procedures

Analyzing the
efectiveness of the
maintenance program
Reliability programs

MANUAL CONTENT
The

qualification and training


procedures for personnel
issuing certifications in
respect of airworthiness after
overhaul, etc., and for release
to service (certifying staf).
Records of certifying staf.
The qualification and training
procedures for mechanics.

MANUAL CONTENT
Qualification

procedure for
specialized activities such as nondestructive testing (NDT), welding,
etc.
Coordination and control of
manufacturers working teams based
at the premises of the organization,
Quality audit of sub-contractors (or
acceptance of accreditation by third
parties, e.g. use of NDT organizations
approved by a State regulatory body
other than the airworthiness
authority).

MANUAL CONTENT
Exemption

process control.
Concession control or
deviation from
organizations procedures.

Part 5 - Examples of
standard documents used
by the organization

THE END?