KM framework

A Glimpse

Operational Definition of KM

KM means focused attention on and

constant improvement of the key processes,
people issues and technology involved with
the creation, identification, organization,
dissemination, protection and usage of
strategic knowledge in order to improve the
firms results and benefit employees on-going
learning.
The aim is to ensure the organization has the right knowledge at the right time and

Why Knowledge Management

Knowledge management involves a strategic commitment to improving the organizations
effectiveness, as well as to improving its opportunity enhancement. Its a framework for
designing organizational goals, structures, and processes so that the organization can use what
it knows to learn and to create value for its customers and community. The goal of knowledge
management as a people-process-technology loop is to improve the organizations ability to
execute its core priorities more efficiently.

Leading global mining group focused

on finding, mining and processing the
Earths mineral resources.
Takes a long-term, disciplined approach,
developing and running long-life, low-cost,
expandable operations that are capable
of delivering value throughout the cycle.

Global footprint is complimented by

effective knowledge sharing

Priority
Identify organizational goals
Review KM strategy based on organizational goals
Identify key areas/problems related to KM
Design pilot programs to address those issues
Define KPIs to monitor the program
Review success of the programs
Replicate the success at organizational level

Focus
Knowledge Strategy
Taxonomy
Innovation Networks
Knowledge markets
KM
Knowledge Protection

Intellectual Capital
Measurement
Project
Management &
KM
Corporate
Memory
Community of
Practice

Content Management

Content cycle
Repository creation
Content curation
Identification of critical
content
Publishing
Taxonomy
development

Efficient representation
Security parameters
Usage statistics
Risk assessment
Taxonomy review cycles

Process Management

Process development

Processes to compliment sharing

Content creation
Constant updation
Taxonomy & Tagging
Security and Confidentiality
Risk Mitigation
Standardization of information flow modules

People Development

Trainings and Culture

Implimentation of KM culture

Creation of knowledge representative agents

Knowledge awareness campains
Management buyin on KM
Alignment of people to processes

Technology- An Enabler

Goal

When asked how to best measure the ROI of KM I like to ask them
to share how they measure the ROI of having a telephone on their
desks. Or the ROI of having a computer at their desk. Just use that
as an example of how to best measure the ROI of KM. Nobody would
of course question the ROI of having a telephone or computer. And it
is equally as silly to question the value of having shared knowledge.
-Dr. Dan Kirsch

Sample
Information flow mapping activity to identify gaps

User has an information need

User is guided to
the information

User gets the information

Intranet Content

Search
Portal Knowledge
& Resource

Internal Portal

Collaboration:
Query experts

USER

Direct link

Topic page/
Community of
Practice

Iterative browsing
to other topics

Google/ External
search tools

Contributions /
Internally
developed
content
Purchased
Content
(Research
Reports)
E-Learning
courses /
Trainings
Methods
Answers from
Experts
Discussions
Interactions
stored for future
references

External content

Discussions!!!

Disclamers

The content of this presentation was developed

by Ankit Verma to give a sneak peek into
aspects of knowledge management and outlines
generalized (KM) frameworks of an organization
with demographic and geographic diversity.