Good Business

practices using
Information &
Communications
Technology
Rajnish Kumar
Professor IT
National Academy of Indian Railways, Vadodara
pit@nair.railnet.gov.in

What we will discuss

The way WORLD is moving
ICT and Good business Practice
Some examples
How Government has used ICT
How Railways has used ICT
Some technologies that can assist, RFID, NFC, QR
Code, Cloud Computing, Social Media, Big Data etc.

http://www.wsj.com/articles/SB10001424053111903480904576512250915629460

Adapted from http://www.slideshare.net/jigserv/big-data-marketing-analytics-vijayanta-gupta-adobe-systems

ICT
Information and Communication
Technology
The study of the technology used to handle
information and aid communication
Convergence of audio-visual and telephone
networks with computer networks

What is best practice?

Best practice means
finding - and using the best ways of
working to achieve the
business objectives.
Comparing ways of
working against those
used by the market
leaders.

Dell
1984 Michael Dell founded DELL
First company to offer PC via mail order
BUILD TO ORDER
By 1993, it was in top five of the World
Then Dell started losing to COMPAQ
It opened ONLINE sales and
by 1999, DELL became no.1 worldwide
Also
http://www.businessweek.com/stories/2007-02-18/where-dell-went-wrong
http://www.scribd.com/doc/85872846/Dell-s-Path-to-a-Sustainable-Competitive-Advantage

Amazon
In the case of Amazon.com, using Web technology, a
customer is able to enter a virtual bookstore from
anywhere in the world to purchase any of 2.5 million
different books.
Amazons meteoric rise is attributed to Jeff Bezos initial
business plan, one that ignored short term benefits and
focused on long term goals.
It didnt expect to make a profit for the first five years or
so.
It is the world's largest online retailer

NEXTBUS
Buses in certain parts of San Francisco
have difficulty keeping up with the
posted schedule, especially in rush
hours.
Generally, buses are scheduled to
arrive every 20 minutes,
but at times, passengers may have to
wait 30 to 40 minutes.
The schedules become meaningless,
and passengers are unhappy because
they waste time.
http://www.nextbus.com/#!/sf-muni/F/F__IBCTRO/56
50/5647
NextBus
operational model.
(Source:
nextbus.com/corpor
ate/works/
index.htm, 2008.)

SOME GOOD APPLICATIONS

BY GOVERNMENT

Mission Mode Projects by GoI

A mission mode project (MMP) is an individual project
within the National e-Governance Plan (NeGP) that
focuses on one aspect of electronic governance, such as
banking, land records or commercial taxes etc.
http://deity.gov.in/content/mission-mode-projects

Central MMPs

State MMPs

Banking
Agriculture
Central Excise & Customs
Commercial Taxes
Income Tax (IT)
eDistrict
Insurance
Employment Exchange
MCA21
Land Records(NLRMP)
Passport
Municipalities
Immigration, Visa and Foreigners Regi e-Panchayats
Police(CCTNS)
stration& Tracking
Pension
Road Transport
e-Office
Treasuries Computerization
Posts
PDS
UID
Education
Health

Integrated MMPs
CSC
e-Biz
e-Courts
e-Procurement
EDI For eTrade
National e-governance Service Delive
ry Gateway
India Portal

E court
http://ecourts.gov.in/

http://gujcourts.guj.nic.in/ccisweb/causelist.php

India Post
http://www.indiapost.gov.in/

India
Post
http://www.indiapost.gov.
in/tracking.aspx

SMART CITY

http://
indiansmartcities.in/site/index.aspx

Work is to be undertaken
for smaller cities and towns
with one lakh or more
population under a new
scheme named after former
Prime Minister
Atal Bihari Vajpayee - Atal
Mission for Rejuvenation
and Urban Transformation
(AMRUT). Centre will
spend Rs 50,000 crore for
this scheme.

What is a SMART CITY?

http://smartcities.gov.in/writereaddata/What%20is%20Smart%20City.pdf

http://www.digitalindia.gov.in/important-links

e-Governance, m-Governance

ICT IN INDIAN RAILWAYS

CENTRE FOR RAILWAY INFORMATION

SYSTEMS (CRIS)
The Centre for Railway Information Systems (CRIS), an
autonomous Society under the Ministry of Railways set up in
1986, plays the role of the Information Technology arm of
the Indian Railways.
CRIS develops and maintains the major information systems
deployed in the Railways, e.g. passenger ticketing, freight
and passenger train operations, management of train crews,
and management of fixed and rolling railway assets.
The progress of computerisation, during the year 2013-14, of the various Railway
Projects undertaken by CRIS will be discussed

National Train Enquiry System (NTES) and

Integrated Coaching Management System (ICMS)
These applications
provide train
running
information and
monitor the
coaching stock
and running of
more than 8,500
passengercarrying trains
daily.

http://enquiry.indianrail.gov.in/ntes/

IR Portal with Retiring Room booking

and Complaint Management System
Almost 39,000 retiring room bookings are being
made each month at 75 stations through the
Internet and station counters, earning over Rs 1
crore monthly.
Retiring Room Application is now running at 82
stations.

SMS Gateway
More than 1.5 lakh SMSs are being sent
daily to passengers to inform them about
change in their reservation status.
SMS alerts prior to chart preparation is
sent once a day, in case of status change
only, beginning from 5 days before the
journey date

SMS 54959 & 139

http://www.indianrail.gov.in/139.html
http://www.indianrail.gov.in/n4nuts.html

Freight/Operations Applications..contd
Control Office Application (COA) and
Timetable Management System (Satsang)About 5,00,000 arrival/ departure events of
14000 trains are recorded each day in 77
control offices through COA.
Satsang assists in the preparation of train
timetables to optimize running of trains.

Freight/Operations Applications..contd
Locomotive Management System (LMS for Diesel
Locomotives) and SLAM (for Electric Locomotives)
(Software for Locomotive Asset Management)

These applications, presently implemented at a few sheds,

will ultimately manage the maintenance of over 10,000
locomotives

Coaching/Freight Maintenance Management System

(CMM/FMM)
These applications, presently implemented at pilot locations,
will manage the maintenance of 60,000 coaching vehicles
and 2,50,000 wagons.

FOIS - https://www.fois.indianrail.gov.in/

Other Important Applications:

E-Procurement System (EPS) including e-Auction and
Reverse Auction Nearly 15,000 tenders are issued each month through this system.
Till date, over 5.67 lakh tenders have been issued. 21,776
vendors are already enrolled.
Scrap worth Rs 4,339.61 crore has been sold through the eAuction sub-system so far.

Parcel Management System (PMS)Booking, delivery and tracking of parcels is possible through
this system, presently covering Delhi Howrah corridor. This
system is being expanded to 200 stations in a phased manner.

Other Important Applications

I-PAS (Accounting Management System)-I-PAS is
centralized Financial Management software, presently
being implemented in phases in Zonal Railways and
Production Units.
FOIS Data Warehouse-The Data Warehouse will enable
analysis of data from FOIS to assist in strategic decisionmaking.
WISE (Workshop Management System)-This system is
under implementation in Railway Workshops, to be
implemented in 34 workshops.

Customer Satisfaction
Biggest grievance of customers - ????
What are the solutions?

IRCTC
http://www.ecatering.irctc.co.in/eCatering/

IRCTC Cab/help

Cash on delivery
https://www.services.irctc.co.in/beta_htmls/book_my_train/template.html

Mobile apps for all platforms

Rs 40 will be charged for the
delivery of each Sleeper Class
ticket, Rs 60 will be charged
for an AC class ticket.

SMS & USSD Based Ticket

Airtel Money
Mobitkt
BharatBPO
BSNL
Prepaid

https://
www.services.irctc.co.in/b
eta_images/sms_booking/sms
_ussd.pdf

Alert Destination Reached !!!

Railway Passengers can set destination alert on
139 Railway Enquiry Service IVR
139 Railway Enquiry service with assistance from customer service
Executive
SMS 139 with one simple keyword

Steps for Activating Destination Alert on 139 IVR

Dial 139 from the Mobile you want you want to set Destination Alert
Choose your preferred language
Select option 7 from the IVR main menu
Press -2 for Destination Alert
Enter your 10 digit PNR number
Press 1 to confirm your PNR number

Wake up Destination Reached !!!

Wake-up Alarm
Railway Passengers can set Wake-up Alarm on
139 Railway Enquiry Service IVR
139 Railway Enquiry Service with assistance from Customer Service Executive
Steps for Activating Wake- up Alarm on 139 IVR
Dial 139 from the Mobile you want to set Wake-up Alarm
Choose your preferred language
Select option 7 from the IVR main menu
Press -1 for wake-up Alarm
Enter your 10 digit PNR number
Press 1 to confirm your PNR Number
Enter STD code on which you want Activate your wake-up Alarm or Press (*) to
contact our customer care executive.

Some Third Party Apps

Problems
Network- Mobile internet connectivity

Cleaning of Coach
http://cleanmycoach.com/?SelOption=home

Train enquiry- NTES

Old System of Complaint / feedback system in IR

http://customercare.indianrailways.gov.in/criscm/common/complaint_registration.seam

Portal for Complaints launched on 2-3-15

http://www.coms.indianrailways.gov.in/criscm/common/complaint_registration.seam

Android App

Where are we behind?

Internal systems
Common employee database
PF
Transfer postings
Internal communication email etc.
Dissemination of information

Some Technological Aids

RFID
NFC
QR Code
Social Media
Big Data and Analytics

RFID
Radio-frequency identification (RFID) is the wireless
non-contact use of radio-frequency electromagnetic
fields to transfer data, for the purposes of automatically
identifying and tracking tags attached to objects.

RFID

https://www.youtube.com/watch?v=-s8phzMqpJ0

https://www.youtube.com/watch?v=MAA9JpGraoU

NFC
Near field communication (NFC) is a set of standards
for Smartphone and similar devices to establish radio
communication with each other by touching them together or
bringing them into proximity, usually no more than a few centimetres.
List of applications of near field communication

NFC

https://www.youtube.com/watch?v=_64mAcOn444

QR Code
The QR (Quick Response) Code is a
two-dimensional (2-D) matrix code
that belongs to a larger set of
machine-readable codes, all of which
are often referred to as barcodes,
regardless of whether they are made
up of bars, squares or other-shaped
elements.

http://www.nacs.org/LinkClick.aspx?fileticket=D1FpVAvvJuo%3D&tabid=1426&mid=4802

https://www.the-qrcode-generator.com/

Use of QR Code

https://www.youtube.com/watch?v=VEuX23iy2A4#t=72

Example of QR Code

BIG DATA and Analytics

http://www.marketingtechblog.com/what-is-analytics/

What is BIG DATA?

Big data is an all-encompassing term for any collection of data sets so large and
complex that it becomes difficult to process using on-hand data management
tools or traditional data processing applications.
According to computer giant IBM, 2.5 exabytes (10 18bytes) - that's 2.5 billion
gigabytes (GB) - of data was generated every day in 2012.
About 75% of data is unstructured, coming from sources such as text, voice and
video.

Some examples of use of BIG DATA

DETECT, PREVENT AND REMEDIATE FINANCIAL FRAUD.

CALCULATE RISK ON LARGE PORTFOLIOS.
EXECUTE HIGH-VALUE MARKETING CAMPAIGNS.

BIG DATA BENEFITS

Web Analytics and Intelligence Software Tools and Solutions

Adapted from Information Technology for Management by Turban, Volonino & Wood, Wiley 2012

Social Media:
For business HOW?

Facebook bought Whatsapp for 19 billion dollars, and

Microsoft took over Nokia, one of the worlds largest mobile
companies for just 7 billion dollars.

Location based Commerce

Potential for Railways

MOBILE

TRAI
Statistics on
Telephony

http://www.trai.gov.in/WriteReadData/PressRealease/Document/PR-34-TSD-Mar-12052015.pdf

Location Based Services

l-commerce
The basic l-commerce services revolve around five key
concepts:
1. Location. Determining the basic position of a person or a
thing (e.g., bus, car, or boat) at any given time
2. Navigation. Plotting a route from one location to another
3. Tracking. Monitoring the movement of a person or a thing
(e.g., a vehicle or package) along the route
4. Mapping. Creating digital maps of specific geographic
locations
5. Timing. Determining the precise time at a specific location

Some websites to explore

http://wonderfulengineering.com/30-innovative-products-you-did-not-know-e
xist-but-are-too-awesome-to-miss/

http://www.pinterest.com/janaleanne/innovative-ideas-products/

http://www.forbes.com/sites/mfonobongnsehe/2014/02/13/seven-innovative-p
roducts-from-africa-you-should-know/

http://www.ideaconnection.com/new-inventions/

ICT Potential for IR

Complaints/Feedback
Radio tagging of Wagons, Coaches
NO TTE, auto checking of tickets
Apps for GPS based services
Endless possibilities

FROM : National Transport Development Policy Committee (NTDPC

), Planning Commission now called NITI Aayog

The future is her

Thank you
(c) http://futuretechconference.com/wp-content/uploads/2014/02/bigstock-vector-background-of-the-icons-42364291.jpg