2003 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change

Q#.1 Described the structural problems

HP had.?

Structural problems
Formal structure was not designed.
11 layer of management that have
many.
Sales people confused to work.
Customers did not know Whom to
call for complaint.
That sales specialists did not
typically spent their time for customer.
Designed by: MUHAMMAD SHAHID SHARIF

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Structural problems.

Designed by: MUHAMMAD SHAHID SHARIF

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Q#.2 (i) How did Mark Hurd decide to

address his
company.?

By deploying Project Management

Retreat 25 top corporate customers
Head of corporate technology Mr,Hurd
Executive of the organization.
Decision about hiring 100 sales
specialists.
through sales rapes.

Designed by: MUHAMMAD SHAHID SHARIF

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Q#.2 (ii) what do you think of new

structure by deploying Project
Management?

Think about CHANGES.

Eliminate 3 layer of management to reduce
inefficiency of sales structures.
Sales reps assign one top customer that
customer know whom to contact that make for

customer easy to contact.

Top HP sales executives makes speedier
decision due to this low waste of time.
Sales peoples spent 40% time as Compare30%
because to the customer provide proper
attention.
Designed by: MUHAMMAD SHAHID SHARIF

Buy once

Search
one site

Make business
decisions faster!

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Q#.2 (iii) How do you think the company

customer

response these changes.?

PEOPLES RESPOND.
After the addressing of his company structural problems
that make a big changes.
Due to this changes worker take proper attentions on the
customer.
Customers gain proper attention, dealing & Low time
consuming.
Easy call and say something easy that they want.
These type of changes was very help full for their
customers because eliminating one person instead four
persons.
Organization was going to become an industry leader in
computers market.
Designed by: MUHAMMAD SHAHID SHARIF

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Q#.2 (iv) How about company Executives

and

Sales force.?
Top HP executives now say that they can make
speedier decision with the new sales structure.

And sales peoples are spending more than 40% of the

time with customers as compare to around 30% a year
earlier.

Designed by: MUHAMMAD SHAHID SHARIF

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Q#.3 Mechanistic or a Organic Org?

why?

Because.

More Mechanistic

Mechanistic should be

High specialization
Rigid departmentalization

necessary for HP because large

Clear chain of command

Narrow spans of control

organization tend to be more

Centralization

mechanistic.

High formalization

Make better span of control.

Clear chain of command,
regulations, standardize task
and similar control are essential

Designed by: MUHAMMAD SHAHID SHARIF

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Q#.4 Role of Org structure in an Org

efficiency &
effectiveness?
Organizational Structure
The formal arrangement of jobs within an organization.
Organization Efficiency and Effectiveness.
Organization that have formal org structure very good
and systematic the organization not only with getting
activities completed and meeting organization goals but
also doing so as efficiently possible.
In successful organization high efficiency and high
effectiveness go hand in hand through better Org
structure.
Poor Org structure most often due to inefficiency &
ineffectiveness can cause lose desired goals.

Designed by: MUHAMMAD SHAHID SHARIF

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Before and after

Designed by: MUHAMMAD SHAHID SHARIF

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Designed by: MUHAMMAD SHAHID SHARIF

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