CHAPTER 7 MANAGING EFFECTIVELY

i. Organization Definition
ii. Level of Management
iii. Functions of Managers

What Is An Organization?
An Organization Defined
A deliberate arrangement of people to accomplish some
specific purpose (that individuals independently could not
accomplish alone).

Common Characteristics of Organizations

Have a distinct purpose (goal)
Composed of people
Have a deliberate structure

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What Is An Organization?

Exhibit 19

Characteristics of Organizations

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Level of Management
Part of an organization that maintains
responsibility for the productivity and
the work performance of employees. There are
generally three levels of management within an
organization.
Each level possesses certain job responsibilities
within their position to ensure
the effective overall operation of the organization.

Who Are Managers?

Manager
Someone who coordinates and
oversees the work of other people
so that organizational goals can be
accomplished.

2007 Prentice Hall, Inc. All rights

reserved.

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Classifying Managers
First-line Managers
Individuals who manage the work of non-managerial
employees.

Middle Managers
Individuals who manage the work of first-line managers.

Top Managers
Individuals who are responsible for making organizationwide decisions and establishing plans and goals that affect
the entire organization.

2007 Prentice Hall, Inc. All rights

reserved.

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Exhibit 11

Managerial Levels

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Roles of manager
Role: a set of expectation for ones behavior

Roles of Manager

Interpersonal
Figurehead
Leader
Liaison

Decisional
Entrepreneur
Disturbance handler
Resource allocator
Negotiator

Informational
Monitor
Disseminator
Spokesperson

Roles of manager
Role: a set of expectation for ones behavior

A: Inter-personal Role
1.Figurehead: Represents the company on social occasions. Attending
the flag hosting ceremony, receiving visitors or taking visitors for dinner
etc.
2.Leader: In the role of a leader, the manager motivates, encourages, and
builds enthusiasm among the employees. Training subordinates to work
under pressure, forms part of the responsibilities of a manager.
3.Liaison: Consists of relating to others outside the group or organization.
Serves as a link between people, groups or organization. The negotiation
of prices with the suppliers regarding raw materials is an example for the
role of liaison.

Roles of manager
Role: a set of expectation for ones behavior

B: Decisional Role:
1. Entrepreneur: An initiator and designer and encourage changes and
innovation, identify new ideas, delegate idea and responsibility to others.
2. Disturbance handler: Take corrective action during disputes or crises;
resolves conflicts among subordinates; adapt to environmental crisis.
3. Resource allocator: Decides distribution of resources among various
individuals and groups in the organization.
4. Negotiator: Negotiates with subordinates, groups or organizations- both
internal and external. Represents department during negotiation of union
contracts, sales, purchases, budgets; represent departmental interests

Roles of manager
Role: a set of expectation for ones behavior

Informational role:
1. Monitor: Emerges as nerve center of internal and external
information about Information.
2. Disseminator: Transmits information received from other
employees to members of the organization.
3. Spokesperson: Transmits information to the people who are
external to the organization, i.e., government, media etc. For
instance, a manager addresses a press conference announcing a
new product launch or other major deal.