Chapter 1

Managing
PowerPoint Presentation by Charlie Cook
Copyright 2003 South-Western/Thomson Learning. All rights reserved.

Learning
Learning Outcomes
Outcomes

Copyright 2003 by South-

12

Learning
Learning Outcomes
Outcomes (contd)
(contd)

Copyright 2003 by South-

13

What
What Is
Is Management
Management ??
Manager
The individual responsible for achieving
organizational objectives through efficient and
effective utilization of resources.

The Managers Resources

Human, financial, physical, and informational

Performance
Means of evaluating how effectively and efficiently
managers use resource to achieve objectives.

Copyright 2003 by South-

14

What
What ItIt Takes
Takes to
to be
be aa Successful
Successful Manager
Manager
Management Qualities
Integrity, industriousness, and the
ability to get along with people

Management Skills
Technical
Human and communication
Conceptual and decision-making

The Ghiselli study

Initiative, self-assurance,
decisiveness, intelligence, need
for achievement, and supervisory ability
Copyright 2003 by South-

Exhibit 12

15

Copyright 2003 by South-

16

What
What Do
Do Managers
Managers Do?
Do?
Management Functions
Planning
Setting objectives and determining in advance exactly how
the objectives will be met.

Organizing
Delegating and coordinating tasks and resources to achieve
objectives.

Leading
Influencing employees to work toward achieving objectives.

Controlling
Establishing and implementing mechanisms to ensure that
objectives are achieved.

Copyright 2003 by South-

17

Copyright 2003 by South-

18

Management
Management Skills
Skills and
and Functions
Functions

Copyright 2003 by South-

Exhibit 13

19

Management
Management Roles
Roles
Management Role Categories (Mintzberg)
Interpersonal
Figurehead, leader, liaison

Informational
Monitor, disseminator, spokesperson

Decisional
Entrepreneur, disturbance handler, resource allocator,
negotiator

Copyright 2003 by South-

110

Ten
Ten Roles
Roles Managers
Managers Play
Play

Copyright 2003 by South-

Exhibit 15

111

Copyright 2003 by South-

112

Differences
Differences Among
Among Managers
Managers
The Three Levels of Management
Top managers
Chair of the board, CEO, president, vice president

Middle managers
Sales manager, branch manager, department head

First-line managers
Crew leader, supervisor, head nurse, and office
manager

Non-management operative employees

Workers in the organization who are supervised by firstline managers.

Copyright 2003 by South-

113

Management
Management Levels
Levels and
and Functional
Functional Areas
Areas

Copyright 2003 by South-

Exhibit 16

114

Types
Types of
of Managers
Managers
General Managers
Supervise the activities of several departments.

Functional Managers
Supervise the activities of related tasks.
Common functional areas:
Marketing
Operations/production
Finance/accounting Human resources management

Project Manager
Coordinates employees across several functional
departments to accomplish a specific task.
Copyright 2003 by South-

115

Management
Management Skills
Skills and
and Functions
Functions
Differences among management levels in skill
needed and the functions performed:

Copyright 2003 by South-

Exhibit 17

116

Copyright 2003 by South-

117

Large
Large versus
versus Small
Small Business
Business Managers
Managers

Copyright 2003 by South-

Exhibit 18a

118

Large
Largeversus
versusSmall
Small Business
BusinessManagers
Managers(contd)
(contd)

Copyright 2003 by South-

Exhibit 18b

119

Managing
Managing in
in aa Global
Global Environment
Environment
Characteristics of Global Competition
Downsizing/rightsizing
Empowerment
High involvement (management to leadership)
Information technology (Internet)
Speed (time-based competition)
Quality (continuous improvement)
Electronic commerce (e-business and b2b)
Learning and knowledge management
Global diversity of employees
Copyright 2003 by South-

120

The
TheThree-Pronged
Three-ProngedApproach
ApproachFeatures
Featuresof
ofThis
ThisBook
Book

Copyright 2003 by South-

Exhibit 19

121

Situation
Situation
Management
Management
Model
Model

Model 11

Copyright 2003 by South-

122