Affect, Emotions and Moods

Affect :Feelings
that people
experience

Emotions: Intense
feelings caused by
specific events
directed at
somebody or
something

Moods: Less
intense feelings
than emotions that
often arise without
specific event

TYPES OF EMOTIONS

EMOTIONAL INTELLIGENCE (EQ)

Add your procedure here

IMPORTANCE OF EQ
Emotional intelligence affects:

Your

performance at work

Your

physical health

Your

mental health

Your

relationships

High EQ

High IQ

Poised

Condescending

Outgoing

Inhibited

Committed to people and

Uncomfortable with

Critical

causes

sensuality

Sympathetic and caring

Emotionally bland

Comfortable with themselves

IQ contributes only about 20% to success in life

EQ Contributes for the rest

COMPONENTS OF EQ

IMPLEMENTATION

SOCIAL AWARENESS

List the
things that
cause an
impulsive
reaction
Strategize to
control each
of your
reactions

SELF MANAGEMENT

Listen
Carefully
Make a two
way

Keep a
journal of
your feelings
Make a list
of your roles
Predict how
will you feel

communicatio
n
Use proper
body
language

SELF AWARENESS

Chalk out
areas of
development
List down
methods of
development
RELATIONSHIP MANAGEMENT

Do different professions require different

levels of EQ?
Cluster
Artist,

1 : Extremely High

Insurance, Advertisement, Social Work

Cluster

2 : High

Teaching,

Legal, Tourism, Politics, Business/Entrepreneurship, Police

Cluster

3 : Average

Judiciary,

Administration, Information Technology, Medicine,

Banking, Engineering, Accountancy, Nursing

EXAMPLES

After studying 60 IAS officers of Assam Cadre it

was
found that 77% of them fall in the category
of Average EQ. Only 15% showed high EQ.

In another research it has been found that

insurance salesperson who were more optimistic
sold 37% more insurance policies in their first two
years than did pessimists.

Traditionalists say
that emotions :

High Performers say

that emotions :

Motivate
Us

Distract
Us

Increase our
confidence

Increase our
Vulnerability

Inhibit
free flow
of data

Build
Trust

Can EQ be developed at workplace?

The Answer is Yes

How?

Results.

Evaluate your EQ.

Gauge the scope for improvement.

Practicing deep and focused

listening and focus on body
language or nonverbal
communication cues.

Understand the underlying emotions

and respond effectively to the
emotional aspects beyond the stated
needs.

Lets you control your behavior and

emotions.

Resolve conflicts and build

relationships.

Deal with hardships.

Manage stress.

Become emotionally aware.

Use humor and play.

Enhancing your EQ
The F.E.E.L approach
FACTS

What happened in that situation?

Who and what were involved?
What was my role?
What were others' roles?

EXPERIENCE How did I feel in that situation?

What emotions did I experience within myself in that situation?
What in particular made me feel this way?
EXPRESSION What emotions did I express in that situation?
S
What behaviours did I exhibit because of those emotions?
How did others respond to my emotional expression and behaviours?
LESSON

Did my behaviours lead to the desired result?

What type of behaviours should be exhibited in that situation?
How should and how would I deal with similar situations in the
future?