CTEC Strategic

Plan 2015-2019
1

Cumbre

9/29/15

The evolution of CTEC

As CTEC evolves and matures its service portoflio and service delivery
capabilities the overal Business Value it delivers to its customers
increases exponentially. During 2013 & 2014 CTEC has been building the
foundation of its future offering as the leading technology service
organization for the Higher Education Vertical market.
BUSINESS
VALUE

Innovation &
transformatio
n
Services
maturity &
scale
Services
GO LIVE
Services
Platform & systems
portfolio
readiness
Team building

Conceptualization

Service delivery
capabilities
TIME

Incubation 2013-2014
Execution 2014 - 2016
Optimization 2016 >

CTEC portfolio of services

VI
R
SE
S
CE

IT Outsoucing
for Universities

Education
Industry
Applications

BU
SI
N

ES
S

PR

O
TI
CA
LI

P
AP

IT
Consulting
Services

CE
SS
ES

Rather than siloed solutions, CTEC provides a one stop shop for all
Information Technology needs for Higher Education institutions.

IN

U
R
ST E
A R
R
F

TU
C
Cloud
Services for
Higher
Education

CTEC the HigherEd System Integrator

By integrating the multiple offerings of many providers with CTEC
unique capabilities, the needs and requirements of the key constituents
in Higher Education institutions are met in much more cost efficient and
flexible way.
Technology
Providers

Talent &
Expertise

Consulting &
service
organizations

HigherEd
expertise

Application
vendors

Regional
Presence

Telecom
providers

Cloud
Infrastructu
re

World Class
Business
Processes

Students
Faculty

High
demands &
expectations

Society

Need for
agility &
flexibility

Ministries

Limited
Budget

Staff

Need for very

Specialized
Skills

IT is not the
Core
business

Demand & Supply

Higher Education
institutions
High demand for advanced technology

services
Limited budgets, resources and skill set to
build on their own
Limited innovation capabilities, IT budgets
focused on keeping the lights on
Slow time to market in to roll out new
student services
Pressing demands from students, faculty
and staff to deliver increased services
Overburdened IT organizations dealing with
legacy infrastructure and systems

CTEC CAPEX
Drivers

Building the Cloud Infrastructure (VBLOCK)

Software licensing of major applications
(SAP, Ellucian, Oracle, etc)
True redundancy requires N+1
infrastructure
Proprietary application development (EPIC,
PEC/Cloud21, Repository, etc) & evolution
Consulting & implementation services for
large scale solutions

Whitney International
Vision to transform Higher Education
relies on technology infrastructure &
services
Evolution of the services of CASA & CITE
heavily leveraged on CTEC technology
solutions
3rd Party Service Model to institutions
outside Red Ilumno uses CTEC platform
and systems
Opportunity to dissagregate Technology
services from core 3rd Party Service Model
to extract more value on our contracts

CTEC OPEX Drivers

Skilled & specialized workforce
Building & support best in class IT
operations process and IT governance
layers
Security management
Private communications network
Collocation services
Support & maintenance contracts with key
vendors
T&E to implement projects in institutions
3rd party consulting services to implement
specific solutions

Cloud
Services

Process,
Compliance
& Security

Information
Systems

Education
Applications

Actual CTEC Services portfolio

EPIC LMS(*)
Portal de Educacin Continua (PEC) Cloud21(*)
Repositorio de Objetos de Aprendizaje(*)
Campus Virtual de las Amricas(*)
CRM Sales(*)
CRM Services(*)
Portal de Docentes (ZYNCRO)(*)
ETL services for BI (Extraction, Transformation &
Loading)
Portals & Dashboards (Sales & Marketing)(*)
Budget & revenue/costs planning system
(Revenue Tool) (*)
Portal Red Ilumno(*)
Content Management System (CMS) (*)
(*)
SAP
ERP implementation
Compliance
diagnostic
Global Service Desk (GSD) (*)
IT Service Delivery Best
Practices
Security best practices

Investments executed during

the 2013-2014 period to build
CTEC current service
capabilities
US$
US$
US$
US$
US$
US$
US$
US$
US$
US$
US$
US$

3,5 MM - VBLOCK
1,5 MM SAP ERP
1,5 MM EPIC
500K CRM & Presence
250K PEC
250K Revenue Tool
150K - BI
150K ESB
100K CVA
100K - GSD
100K CMS
100K Portal Docentes

US$ 8.3
MM

Infrastructure as a Service (IaaS) over

VBLOCK(*)
Virtual Student Labs (vLabs) (*)
Data Base Administration Outsourcing (DBA
Admin)
IT Infrastructure evaluation & diagnostic
Contact Center Platform (Presence) (*)
Platform & Sistems integration via ESB

(*) These applications & services require support, operation and maintenance services beyond the proyect
implementation phase

CTEC 2014 organization

Information
20
Systems

Total CTEC
Headcoun
t

53

2014 Budget
Headcount

55

Education
13
Applications
(*)

Financial
Systems

CRM

Testing &
SW Quality

Academic
Systems

BI

Application
Support

Integrations &
System
Architecture

Portals &
satellite
Systems

Cloud
Services
Contact
Center
Operations
Service
Delivery

Security

PMO

Network
&
Telecom
Data Center
Operations

(*) EPIC, PEC, repository, CVA

1
2

IT Process &
Standards

Application
Architectur
e

4
0

Process &
Complianc
e

13

User
Experience
Design

Business
Analysts

Service
Desk

Key Projects

STATUS

REAL

PLAN

Projects

UPDATE (Achievements / Risks / Results)

35%

35%

APOLO - Mision SAP

5%

15%

APOLO - Mision SIS

75%

75%

Revenue Tool

0%

0%

PYXIS

Proyecto no iniciado. Especificaciones funcionales aun no recibidas

15%

25%

EPIC R5

Especificaciones funcionales EPIC Analytics listas, Herramienta de

Evaluacion (exmenes) aun en anlisis (build vs buy)

78%

78%

Portal Docentes

80%

90%

C3 - VBLOCK

5%

20%

CMS

40%

40%

CRM

80%

80%

PEC - Cloud21

BluePrint Corporativo listo, Configuracin POLI avanzando. Analisis

Roll Out FUAA en curso
Inicio demorado por contrato y definicion de forma de pago a
Ellucian
Modelos Revenue & Costo Docente de todas las Universidades
completado, entrenamientos ejecutados. Inicio de modelaje
Budgets next week

Grupo piloto docentes inicia uso del portal a finales de Agosto

Migracin de servicios en curso, servicios VDI & IaaS demorados 2
semanas
Proveedor seleccionado, contrato aun no firmado en revision de
especificaciones funcionales por parte de DigitaLab
Roadmap CRM 2014-2016 Opcion A (recursos actuales) & Opcion
B (recursos adicionales)
Release 2 de Cloud21 desplegado en produccion, en revisin de
roadmap para nuevas funcionalidades (PEC Empresas)

Cloud
Services

Process,
Compliance
& Security

Information
Systems

Education
Applications

Future CTEC Services

Web Examination system(*)

2015 Investments to expand

CTEC current service
capabilities

Banner SIS implementation(*)

DarwinEd resource planning optimizatin (OPTIMUS)(*)
PYXIS Academic portfolio management(*)
Portal de Investigacin(*)
Human Capital Management (SAP HCM) implementation(*)
CRM (Sales & Service) advanced functionalities(*)

Security Audit services

Vulnerability Management
Security E-Learning
Security Arquitecture
IT Outsourcing
Process improvement consulting

US$ 4,0 MM - VBLOCK#2

US$ 3,0 MM BANNER SIS
US$ 2,0 MM - GLOBUS
US$ 1,5 MM EPIC
US$ 1,0 MM SAP HCM
US$ 500K CRM &
Presence
US$ 400K - OPTIMUS
US$ 300K - IDENTITY
US$ 250K PEC
US$ 200K Revenue Tool
US$ 100K Portales
US$ 80K BI

US$ 13.3
MM

Access Control System for students & professors(*)

Unified Communications & Collaboration (GLOBUS)(*)
Network administration outsourcing
Identity Management Services (IDENTITY)(*)

(*) These applications & services require support, operation and maintenance services beyond the proyect
implementation phase

CTEC 2015 organization

Total CTEC
Headcoun
t

2014 Budget
Headcount

103

Information
37
Systems

55

Education
20
Applications
(*)

(1)

Financial
Systems

(3)

8
7

Integrations &
System
Architecture

Cloud
Services

22

(9)

Contact
Center
Operations
Service
Delivery

(11)

CRM

12
(15)

(4)

Academic
Systems

(5)

(7)

(13)

(2)

(6)

BI

Portals &
satellite
Systems

5
10

Security

PMO(12)

Network
&
Telecom
(10)
Data Center
Operations

(*) EPIC, PEC, repository, CVA

User
Experience
Design

(14)

Process &
Complianc
e
IT Process &
Standards

Business
Analysts

(16)

Application
Architectur
e

Testing &(17)
Quality

(18)

(8)

Application
Support

10
(19)

Service
Desk

4
(1) Operate & Support SAP
(2) Speed UP CRM projects -> Empower CASA
(3) Operate & Support Banner
(4) Extract Analitics & BI information SAP & SIS
(5) Integrate new systems & applications
(6) Develop new projects & solutions
(7) Expand Contact Center Support & Skills
(8) Reinforce Telecom & Networking team
(9) SAP SysAdmin, SIS SysAdmin,, Monitoring, Linux
Admin, Identity Management
(10) Oracle DBA & Backup Admin
(11) Expand Security Service delivery capabilities

(12)
(13)
(14)
(15)
(16)
(17)
(18)
(19)

Project Management Office & Project Managers

Expand support coverage & service quality
Increase funcional & needs analysis capabilities
Insource UX design
Build Internal Development cell
Intenal Test & Quality Assurance organization
Expand Process & Compliance team reach
Expand GSD coverage, open Brazil GSD

Main Challenges
Limited funding source for key WIUS projects:

Banner SIS licenses & professional services

Payroll system (SAP HCM) licenses & professional services
Accelerated EPIC evolution
2015 investment in CTEC Redundant Cloud Infrastructure
(2nd VBLOCK, redundant IlumnoNet)
Red Ilumno applications (Portal Investigacin, Portal
Docente, etc)
Other applications (PYXIS, OPTIMUS, Revenue Tool 3.0, etc)
2017 EPIC rewrite project

Restrictions on projects paid directly by the foundations:

SAP & SIS Consulting services (POLI, FUAA, UDI, UVA)

Future Options to increase revenues

New
Services &
Revenues

Existing
Services &
Revenues

New releases of EPIC

or specific features
priced at a premium
cost
Charge annual
maintenance fee
IT Outsourcing services
Security Consultancy
Managed Security
Services
Unbundle some CTEC
services and charge
them apart
Remove some IT
services from our core
offering and bill them
through a 3rd party
Existing Customers

Cloud Provider (IaaS)

for small schools
IT
Assesment/Consulting
services
IT Outsourcing services
Security Consultancy
Managed Security
Services
EPIC @ SENA
Open EPIC @ $1 per
month
PEC @ Enterprise
market
WIUS Service Model

New Customers

Funding our key initiatives

Premises:
Limited cash resources @ WIUS to execute key projects
The foundations can not use their cash as OPEX to pay directly any project, doing
so would impacts their net income hence further limiting WIUS ability to receive
payments from the existing JVs & service agreements with the institutions

Alternative solution:
Foundations purchase the needed technology solutions from an company
unrelated to WIUS
These purchases (licenses, services, expenses) are capitalized at the foundation
level hence eliminating any P&L impact

Ellucian
$A payment for SIS
project (300.000
licenses &
implementation
services)

WIUS
$D payment for
SIS (240.000
licenses)

$B payment for SIS

project (30.000 licenses
& implementation
services)

FUAA

3rd party

$C payment for SIS

project (30.000 licenses
& implementation
services)

POLI

$A full vale of the SIS

project (licenses &
services)
$B = 48% * $A/(1markup)
$C = 48% * $A/(1markup)
$D = 4% * $A/(1markup)
Markup = 3rd party
margin