Project Selection

Is there a Customer Impact?

No

Is data available or Easy to Generate?

Yes

Do you know the Business Objective?

Yes

Is the Sponsor willing to Provide Resources?

NA

Can the project be done in 1-2 Months?

Yes
No

Is the project translatable to other Customers/Processes?

Yes

Is the project scope within control of the Project Team?

Is there a benefit to Stakeholders?

Is there a readily available Measurement System or Process in Place?

Yes
Yes

Identifying Project CTQs - VoC

Customer

(the user of process or

service or product)
Internal Customer- Akhilesh
Saxena

Comments
(VOC)
ToSample
test online
modules
for
LBG (Lloyds Banking
Group) during unit testing
requires reduction of
manual efforts, manual
errors and time taken.
How can we reduce manual
efforts, errors and time
taken ?

(CTQs) Parameter
Critical
Manual
Efforts To Quality
Manual errors
Time taken

Charter
Business Case (Including High Level Benefit Analysis)

Since 5 year, Core Banking System(CBS)

team is doing the code development for
Lloyds Banking Group (LBG), which is further
unit tested. CBS consist of many ONLINE
modules which are tested through
Application programming Interface (API).
So for testing we need to generate the
streams (Compile-link, Supur etc), which are
done manually and it takes 5 to 7 minutes
per stream, this activity is performed by
each team member who is working on the
API.
The automation of stream generation will not
only make the manual effort of testing more
efficient but also improve the overall quality
of testing.
Benefits:
Reduce manual errors
Reduce manual
Specificefforts
Problem Statement
Quick completion of testing

In Scope
On-line modules
account creation module(NEW01)
Closure modules(CLO01, CLO04)
etc

Out of Scope
Batch Modules
Sequential pass
Drip feed Module

Specific Goal Statement

Reduce manual effort and time by 3.4 % for
testing of Online modules.

Reduce testing effort for Online modules, which are on an average tested 90-110 times a year, from
80 hours to 76.5 hours per module.

Macro Map
Transaction Reporting Process is driven by the BRD issued by XYZ Group

Online module
testing

Hit the API

Compile link

Supur stream
creation

Start Online
stream

In Scope
Out of Scope

COPIS for AS-IS Process

C
Customer

O
Output
API testing
complete in less
time and less
effort

TCS

P
Process
Start

I
Input

S
Supplier

Online stream
generator tool

Select the module to be

tested

Generate the stream Compilelink/Supur/start online

TCS

Use stream in testing

Stop
In Scope
Out of Scope

Root Cause Analysis Fish Bone Diagram

Method

Measurement
Manual
Effort,errors
and time
involved in
testing of API
modules.

Manually create
streams

Large number of
associates test online
modules

Environment
Issues

Manual
efforts,errors
and time
involved in API
testing is
HIGH ?

Virtual machine
Connectivity Issues

Mother Nature
People
-7-

TCS INTERNAL

Value Stream Map

Process Step
Avg Processing Time of the Step 1 modules(Sec)Selec
Avg wait time between current and next Step(Secs)
Avg Total Time (Process+ Wait) (Secs)
Value Added Time(Secs)
Value Enabling Time(Secs)
Non Value Added Time(Secs)
Wastes VE and NVA Breakup
Transportation(Material)
Motion(Personnel)
Inventory
Waiting(Delay Set-up)
Over Processing
Over Production
Defects(Int /Ext Failure)

0
0
0
0
0
1800

420
0
420
0
900

3
300
2
302
5
27
525

5
120
0
120
0
0
600

6
420
0
420

Total Time
2
3300
0
600
2
3900
5
27
3868
VE & NVA
0
0
0
5
0
0
0

AS IS Process
Detailed Processes
Select the module want to test
Manually create the compile
Manually generate the Supur stream
Manually create or run the Start online
Hit the API

-8-

TCS INTERNAL

Control Impact Matrix

IMPACT

C
O
N
T
R
O
L

INCONTROL

OUT OF
CONTROL

HIGH

MEDIUM

LOW

Cross checking i
Manual effort and
time involved in
iterating through the
DI History section.
Status reporting
method.

Large size of
table used to
retrieve data.

Local Storage
Space availability
issues.

Network speed

Large number of
users logged in DI
System.

DI System
Connectivity Issue.
DI Application fault.
Server and
environment
constraints.
Large Number work
flow steps involved
in DI cycle.

Causes encircled were taken up for solution in each of 4 process steps (VSM

-9-

TCS INTERNAL

Brainstorming Alternative Solutions

Reducing manual efforts, errors and quick completion of online modules testing

Process step 2,3 and 4 : Manually creates streams

The brainstormed possible solutions are:
Solution1: We need to reduce the effort and time in stream
generation. User should provide the necessary inputs and
stream should be generated in seconds.
Solution2: System up-gradation
Alternate solution describes the up-gradation of System
increasing CPU capability and decrease processing time of
requests. This solution is cost and process intensive.

-10-

TCS INTERNAL

Solution Prioritization Matrix Alternative Solutions

The top solutions are highlighted in Turquoise

1 Automation of streams
2 System up-gradation

Processing
time

Effectiveness

Least Budget Complexity Total

Intrusion

116

52

Extracting Specific columns for

which system is performing full
table scan on database

-11-

TCS INTERNAL

To Be Process Map

Start

Select the module to be tested

Generate the streams using API tool

Perform Testing

Stop

-12-

TCS INTERNAL

Cost benefit analysis

Summary Of Economic Benefits

Step
Step11

Primary Savings

: 7933.40 USD (Annually)

Cost incurred : 1760 USD (One time cost)

Step
Step22

Methodology Used To Calculate Primary Savings in

hours
1.

Time saved in hours in testing/module =

3.5

2.

Number of API built = 45

3.

Number of API modules = 60

4.

Total modules = 110

5.

Manual effort saved = 3.5x 110 = 385

hours

6.

Total effort saved / module

Key Assumptions
Utilised
1.

Billing rate is
$21.58/hour

2. Number of Online
modules and New
APIs.

Primary Savings

in P.D over a span of 10 days = 0.4375

1.

Billing rate / day = 110 pounds

2.

Total money saved in pound/ module =

48.125

3.

Annual Saving in pound = 5053.125

4.

Annual Saving in Dollars = 7933.40

-13-

1.

Total Savings in
Dollars = 7933.40

TCS INTERNAL

Cost benefit analysis

Step
Step33

Step
Step44

Cost Incurred
1.

Effort taken to execute PI = 32 hours

2.

Total billing for 1 hours is 21.58 dollars.

3.

Cost incurred = 21.58 * 32 = $690

Total cost savings

Savings in using tool $7933.40 $690

Step
Step55

= $7243.4

Time Period 12
months

Annual
AnnualGross
Gross Benefits
Benefits:: 7933.40
7933.40USD
USD
Cost
Cost Incurred
Incurred:: 690
690 USD
USD
Annual
AnnualNet
Net Benefits
Benefits:: 7243.4
7243.4USD
USD

-14-

TCS INTERNAL

To-Be Process Value Stream Map

Process Step
Avg Processing Time of the Step for 10 modules(Sec)
Avg wait time between current and next Step(Secs)
Avg Total Time (Process+ Wait) (Secs)
Value Added Time(Secs)
Value Enabling Time(Secs)
Non Value Added Time(Secs)
Wastes VE and NVA Breakup
Transportation(Material)
Motion(Personnel)
Inventory
Waiting(Delay Set-up)
Over Processing
Over Production
Defects(Int /Ext Failure)

5
0
5
0
0
0

60
0
60
0
5
5

3
0
3
3
0
0

Total Time
73
0
73
3
5
5
VE & NVA
0
0
0
1
3
0
0
0
5
0
5
0
0
0

Total%
100.00%
0.00%
100.00%
0.05%
0.07%
0.07%
0.14%

AS IS Process
Detailed Processes
Copy DI Comments From DI System for each Module by Query
Making List of selected DI's
Copying Comments for Selected DIs
Copy sheet to EOBR

As-Is Process : Effort (Processing Time) =

3300 Seconds
To-Be Process : Effort (Response time)= 73
seconds

-15-

TCS INTERNAL

Before Vs After
Before

After

Requires lot of manual effort which lead to errors.

Testing takes more time.

Sr
No

Proposal

4000

After using this tool, manual effort and errors are reduced.
Testing takes less time.

Time taken to complete of API modules in hours

Before
After
3900
73

Results
98% improvement

3500
3000
2500
2000
1500
1000
500
0
Before

After

There
Thereisistotal
totalsavings
savingsof
of hours
hoursper
perannum
annumby
byimplementing
implementingthis
this
improvement
improvement
-16-

TCS INTERNAL

Reduce processing time involved in opening of loan proposal

Since 5 year, Core Banking System(CBS) team is doing
the code development for Lloyds Banking Group (LBG),
which is further unit tested. CBS consist of many ONLINE
modules which are tested through Application
programming Interface (API).

Key cause identified was:

So for testing we need to generate the streams

(Compile-link, Supur etc), which are done manually and
it takes 5 to 7 minutes per stream, this activity is
performed by each team member who is working on the
API.

Manual efforts ,errors and

time to complete testing of
oline modules.

The automation of stream generation will not only make

the manual effort of testing more efficient but also
improve the overall quality of testing.
Benefits:
Reduce manual errors
Reduce
manual
efforts
Goal: educe
manual
effort and time by 3.4 % for testing of
Online modules.
Quick completion of testing

Technique Used :

Charter, CTQ Analysis, Macro Map, COPIS, VSM

Techniques Used

-17-

Value Stream Mapping, Fish Bone

TCS INTERNAL