Final Findings Briefing

CMMI
Gap

Analysis

CMMI (SW) Ver 1.2

CMMI Gap Analysis

Staged Representation

Conducted by:
QAI India
<Date>

Client
ABC Ltd

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COMPANY CONFIDENTIAL

SM - CMMI is a service mark of the Carnegie Mellon University

CMMI Gap Analysis

Report Contents
Prologue
Context and Background Information
Objectives of Gap Analysis
Organizational Scope
CMMI Scope
Appraisal Team
Gap Analysis Approach
Coverage of Gap Analysis and Lessons Learnt
Key Strengths
Key Areas for Improvement
Findings Summary
Final Inference

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COMPANY CONFIDENTIAL

Gap
Analysis
Report

CMMI Gap Analysis

Prologue

The observations in this appraisal were based on consolidation of data from

detailed review of documents and interviews with Project Team Members

While the data has been gathered from these sources, it shall not be
construed that it is encompassing all activities of the organization.

Data gathering is limited to the organizational scope and the CMMI scope
that has been documented separately in this report.

The format for gathering data also included specifying expectations of

CMMI, navigating the current process practices in the projects to verify
adequacy and inadequacy of definition of practices .

The report is non-attributing meaning, it does not reflect the findings on

any individuals, group (s) or a team in the company. Confidentiality of
data has been maintained and ensured throughout the data gathering
sessions and will not be (was not) revealed to anyone at anytime.

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COMPANY CONFIDENTIAL

Context and Background Information

CMMI Gap Analysis

ABC Ltd. has operations base in multiple locations across the world
The company size is approx 10000 employees
The organization typically deals in full lifecycle development projects and few
maintenance projects
The organization also engages with sub-contractors to provide services at different
locations

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COMPANY CONFIDENTIAL

Organizational Scope
Software Solutions and Services across 2 locations of ABC Ltd. one in
India and one in Thailand

CMMI Gap Analysis

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COMPANY CONFIDENTIAL

CMMI Scope Staged Representation

ML

PA
RM
PP
P MC

LEVEL 2

CM
P P QA
SA M
MA
OP F

CMMI Gap Analysis

OP D
OT
RD
TS

LEVEL 3

PI
VER
VA L
IP M
R SKM
DA R

LEVEL 4
LEVEL 5
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QP M
OP P
CAR
OID

In Scope
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
COMPANY CONFIDENTIAL

Note: SAM is applicable as there are

sub-contracting activities across the
projects for diverse needs.

Appraisal Team
Team Leader
<Name> QAI India Ltd

CMMI Gap Analysis

ABC Ltd. Technical Coordination and Logistics Team

1. <Name> - <Designation>
2. <Name> - <Designation>
3. <Name> - <Designation>

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Gap Analysis Approach

Fill the questionnaire

Assemble & upload

evidence

Review Evidences

Conduct interviews

Consolidate data
Data Sources

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Project Documents

Affirmations in Interviews

Organizational Templates

COMPANY CONFIDENTIAL

Present findings

CMMI Gap Analysis

Coverage of Gap Analysis and Lessons Learnt

Coverage

Number of meetings planned :

Number of meetings held
:
Number of hours planned
:
Number of hours actual
:
No of projects planned for reviews :
No of projects actually reviewed
:

Lessons Learnt
In an enterprise-wide activity like a Gap Analysis, Logistics Management, available

facilitators and available administrative help are critical.

Participants should be prepared by Sr. Management to not be threatened by the gap
analysis and to understand the purpose, expected level of participation, and long

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COMPANY CONFIDENTIAL

Key Strengths
Professional organization with a drive to implement formal processes
Keenness to improve the rigor of process Not just on achieving levels
Many Business practices are consistent across the organization

CMMI Gap Analysis

Experienced Professionals handle Project Management

Receptive, cooperative and understanding staff

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COMPANY CONFIDENTIAL

Key Areas of Improvement

Usage of timesheet system is inadequate
More formalized training on Process are required
Requirements Management needs streamlining
Project Success Measurements are not well defined

CMMI Gap Analysis

Reviews and testing are not rigorous

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COMPANY CONFIDENTIAL

Findings Summary

CMMI Gap Analysis

Maturity Level 2 Process Areas

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COMPANY CONFIDENTIAL

Requirements Management
Description

CMMI Gap Analysis

The purpose of Requirements Management is to manage the requirements of

the project's products and product components and to identify inconsistencies
between those requirements and the project's plans and work products.

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Requirements Management
Opportunities for Improvement
1. Requirements change management practices are inconsistently practiced across the
enterprise, there is no structured and defined process for Requirements Management

Brief Recommendations
2.
3.
4.

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Introduce templates with variations for each type of project

Provide detailed guidelines to ensure consistency in elicitation of requirements across
the projects
Impart trainings to improve requirements gathering skills

COMPANY CONFIDENTIAL

Project Planning
Description

CMMI Gap Analysis

The purpose of Project Planning is to establish and maintain plans that define
project activities.

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COMPANY CONFIDENTIAL

Project Planning
Opportunities for Improvement
1. Current methods used for WBS is based on individual experiences and not based on
any benchmarks to establish rationale for estimations
2. A structured approach to plan and manage the project data is missing

Brief Recommendations
3.

CMMI Gap Analysis

4.

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Provide detailed guidelines to ensure consistency in managing all types of projects

Deploy tools consistently across the organization to improve effectiveness and
efficiency in planning and control of projects

COMPANY CONFIDENTIAL

Project Monitoring and Control

Description

CMMI Gap Analysis

The purpose of Project Monitoring and Control is to provide an understanding

of the projects progress so that appropriate corrective actions can be taken
when the projects performance deviates significantly from the plan.

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Project Monitoring and Control

Opportunities for Improvement
1. Involvement of relevant stakeholders needs to be monitored consistently across all
projects
2. Analysis of issues to determine corrective actions necessary and tracking them to
closure needs to be done in all projects

Brief Recommendations
3.
4.

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Provide detailed guidelines to ensure consistency in monitoring projects of all types

across the enterprise
Train key staff members on Issue tracking and corrective action methodologies

COMPANY CONFIDENTIAL

Supplier Agreement Management

Description

CMMI Gap Analysis

The purpose of Supplier Agreement Management is to manage the acquisition

of products from suppliers

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Supplier Agreement Management

Opportunities for Improvement
1. A defined process for formal technical evaluation and monitoring of suppliers for
diverse needs of the projects needs to be established.
2. Problem Reporting and Resolution Methodology is currently kept flexible in a few
instances.

Brief Recommendations
3.
4.

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Provide detailed guidelines to ensure consistency in subcontracting activities in

projects of all types across the enterprise
Provide guidelines to derive Project Acceptance Criteria from commitment and also
methods to measure Project Success in subcontracted projects

COMPANY CONFIDENTIAL

Measurement and Analysis

Description

CMMI Gap Analysis

The purpose of Measurement and Analysis is to develop and sustain a

measurement capability that is used to support management information
needs.

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Measurement and Analysis

Opportunities for Improvement
1.
2.

Definition of measures, metrics and measurements needed both at the organization

and project level covering the life cycle
Data collection processes including data accuracy

Brief Recommendations
3.
4.
5.

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Introduce templates to perform measurement activities.

Ensure periodical release of organization standards or benchmarks of various
measures based on detailed analysis of historical data
Provide guidelines to perform root cause analysis of problems and issues at the
organization level

COMPANY CONFIDENTIAL

Process and Product Quality Assurance

Description

CMMI Gap Analysis

The purpose of Process and Product Quality Assurance is to provide staff and
management with objective insight into processes and associated work
products.

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Process and Product Quality Assurance

Opportunities for Improvement
1. Communicating quality issues and ensuring resolution of noncompliance issues with
the staff and managers
2. Introduce a formal structure for Quality Assurance function across the enterprise
including staffing
3. Define an enterprise wide process to enable collection of improvement information
periodically on quality assurance activity

Brief Recommendations
4.

5.

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Staff the Quality Assurance pool at the enterprise and/or at the project level. This
function could be a combination of both central pool as well as dedicated staff at the
project level
Provide extensive training to the quality assurance staff to be process consultants to
help projects maintain standards enterprise wide

COMPANY CONFIDENTIAL

Configuration Management
Description

CMMI Gap Analysis

The purpose of Configuration Management is to establish and maintain the

integrity of work products using configuration identification, configuration
control, configuration status accounting, and configuration audits.

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COMPANY CONFIDENTIAL

CMMI Gap Analysis

Configuration Management
Opportunities for Improvement
1. There is no defined criteria for identification of configuration items, components, and
related work products that will be placed under configuration management both in
development and maintenance activities
2. There is no defined criteria for tracking changes to all the Configurable items

Brief Recommendations
3.
4.
5.

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Establish a CM knowledge center that will function as a enterprise resource for

configuration management activities.
Provide detailed guidelines to ensure consistency in implementation of configuration
management activities
Provide training to all the projects management staff on the benefits, need and
purpose of maintaining integrity of work products

COMPANY CONFIDENTIAL

CMMI Gap Analysis

Level 2 Rigor Final Inference

PA
RM
PP
PMC
SAM
PPQA
MA
CM

Rigor Profile
Definition Implementation Institutionalisation Measurements
2.5

3.5

3.5

1.5

3.5

3.5

3.5

3.5

3.5

2.5

2.5

2.5

1.5

Processes are non-existent or adhoc or are inadequately defined and implemented

Processes are moderately defined, implemented and institutionalised
Processes are well defined, implemented and insttutionalised
Note . While there are few instances, in a few projects, where the capability might be higher, the above table
should should serve as an indicator for current process capability from an enterprise stand point, given the
samples drawn for this Gap Analysis.
Significance of numbers - 0 means, very weak capability and 10 means, very highly matured capability. The
benchmark to pass a SCAMPI Class A Appraisal is atleast 7-8 on the above scale.

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COMPANY CONFIDENTIAL

Questions and Comments?

CMMI Gap Analysis

Worried

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COMPANY CONFIDENTIAL