Communication Skills

Eng. Eman Konsowa, MSc.

Planning_Follow up Bureau Manager
Ekonsowa@iti.net.eg
eg_konsowa@yahoo.com
CIW Web
Developer

IBM's
Certified Soluti
ons Developer
10/3/15

What Is Communication?
Communication
The transfer and understanding of meaning.
Transfer means the message was received in a form
that can be interpreted by the receiver.
Understanding the message is not the same as the
receiver agreeing with the message.

Interpersonal Communication-Intrapersonal

Communication between two or more people

Organizational Communication

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All the patterns, network, and systems of

communications within an organization
2

how to build rapport?

* Rapport-sympathy-tact-empathy =
Sandwich technique

Ten tips to land on your dream job

* Have a passion for the job - would you do it even without being paid?

* Set a long term career plan over the next few years so you'll be alert
to opportunities.
* Identify the skills you need and learn them.
* Start focusing your ambitions.
* Build a network of people who believe you can do it.
* Never compare yourself to others - if you want it you can do it.
* See yourself doing that job - it will help you believe in yourself.
* If you get a knock-back, learn from it. You are still further ahead than
you used to be.
* Don't give up on your dream, even if it takes longer to achieve than
you thought.
* Identify your personal talents for the job, use them fully and
recognize your worth.

Four Functions of Communication

Control

Motivation

Functions of
Communication

Information

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Emotional
Expression
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Functions of
Communication
Control
Formal and informal communications act to
control individuals behaviors in organizations.
Motivation
Communications clarify for employees what is
to be done, how well they have done it, and
what can be done to improve performance.

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Functions of
Communication
Emotional Expression
Social interaction in the form of work group
communications provides a way for employees
to express themselves.
Information
Individuals and work groups need information
to make decisions or to do their work.

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ABCs of Effective
Communication
A
B
C

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Always
Be
Courteous

A
B
C

Always
Be
Clear

A
B
C

Always
Be
Concise

A
B
C

Always
Be
Complete

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What is Communication?
Communication refers to the act by one or more
persons of sending and receiving messages
distorted by noise- with some effect and some
opportunity for feedback
Joseph Devito, Communicology, 1978

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Basic Communication Process

The Interpersonal Communication Process Diagram

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Basic Communication
Process
Message
Source: senders intended meaning
Encoding
The message converted to symbolic form
Channel
The medium through which the message travels
Decoding
The receivers retranslation of the message
Noise
Disturbances that interfere with communications
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Types of Communication
Face-to-face
Telephone
Group meetings
Formal presentations
Memos
Traditional Mail
Fax machines
Employee
publications
Bulletin boards
Audio- and
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videotapes

Hotlines
E-mail
Computer

conferencing
Voice mail
Teleconferences
Videoconferences
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