Beruflich Dokumente
Kultur Dokumente
B2
Business Process
McGraw-Hill/Irwin
LEARNING OUTCOMES
1. Describe business processes and their
importance to an organization
2. Differentiate between customer facing
processes and business facing processes
3. Compare the continuous process
improvement model and business process
reengineering
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LEARNING OUTCOMES
4. Describe the importance of business
process modeling (or mapping) and
business process models
5. Explain business process management
along with the reason for its importance to
an organization
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INTRODUCTION
Business process improvement will, at a minimum,
double the gains of a project by streamlining
outdated practices, enhancing efficiency,
promoting compliance and standardization, and
making an organization more agile
Business process improvement involves three key
steps
1. Measure what matters to most customers
2. Monitor the performance of key business processes
3. Assign accountability for process improvement
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SELECTING A PROCESS TO
REENGINEER
Criteria to determine the importance of the process:
Is the process broken?
Is it feasible that reengineering of this process will
succeed?
Does it have a high impact on the agencys strategic
direction?
Does it significantly impact customer satisfaction?
Is it antiquated?
Does it fall far below best-in-class?
Is it crucial for productivity improvement?
Will savings from automation be clearly visible?
Is the return on investment from implementation high and
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preferably immediate?
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BPM TOOLS
Business process management tool - an application that
designs business process models and simulates, optimizes,
monitors, and maintains various processes
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Understand reengineering
Build a business and political case
Adopt a process management approach
Measure and track performance
continuously
5. Practice change management and
provide central support
6. Manage reengineering projects for
results
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How can a business process management tool help AdidasSalomon remain at the top of its game?
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