You are on page 1of 81

Empowering Users

with Self-Service
March 7, 2005

Todays Agenda

iExpenses
iSupplier
iAssets
iReceivables

iExpense Overview

Oracle Internet Expenses:


Overview
T & E expense management solution
Submit and approve using a standard Web browser,
mobile device or disconnected
Using proxy and credit card download
Expense reports automatically routed for management
approval and AP processing via a configurable Workflow
Partnership with 170 Systems for barcoding

Business Flow
Create Online
(Use Browser)

Workflow-based
Approval Process

Create Online
(Mobile)

Expense
Report

Create Disconnected
(Use Spreadsheet)

Mgmt
Approval

Create Invoice

Pay Invoice

AP Approval
Electronic
Payment
Employees

Oracle Internet Expenses: Benefits

Reduced costs and time for expense report


processing with improved business process
Improved accuracy of information
Increased employee productivity

Hudsons Bay Co.


Results with OIE
Results
Transaction Savings
Per
Expense Report
Quicker employee
reimb.
Annual Savings

Based on a study by Shack & Tullock

80%
80%
$200K

Reduced Cost of Expense Reporting


Industry
Avg. *

Oracle
using
OIE

Expense Report Processing


$ 36.46
Transaction Cost

$ 2.50

Days to Process

22

Potential savings of over 90% per transaction

* American Express T&E Management Process Study

Mobile Wireless Access


Access expense reports either from a mobile
device or from your computer!
Create, edit, and submit expense reports
using a Web-enabled mobile device
Approve or reject expense reports
Review expense reports history
View status and details of submitted expense
reports

Mobile Device Interface

Business Process Improvements

iExpenses - Additional Details

iSupplier Overview

Oracle iSupplier Portal


Enables You To

Provide Closed-Loop Purchase Order Collaboration


Simplify Receiving and Payment Processes
Optimize Planning and Inventory
Efficiently Ramp and Maintain Suppliers

Provide Closed-Loop PO Collaboration


Instantly View and Process Purchase Orders

Blanket Agreements

Your
Company

Planned Releases
V.1

Standard Orders
Acknowledgments
Change Requests

V.2

Revisions

Suppliers

Supplier Order Management

Complete Purchase Order & Agreements View

Supplier Agreements / Contracts

Track agreements & associated releases


See price breaks & payment terms
View attachments
View Procurement Contracts structured terms
& conditions
Link to Oracle Sourcing RFQs/Auctions

Purchase Orders

View all types of goods/services orders,


including outside processing orders
See header, line and shipment detail
View attachments (designs, specs, etc.)
Acknowledge orders

Audit Trail

Download PDF copy

Compare current PO vs. previous and original


PO

Intuitive Zero Training User Interface Drive Supplier Adoption


Supplier
Access to
Extended
P2P Cycle

Finger Tip
Access to
Relevant
Orders

Supplier Change Requests


Automate Order Exceptions

Changes
routed to
buyer for
approval

Supplier enters structured change requests


Price
Quantity
Delivery

Date
Supplier Part Number
Supplier Order Number
Additional Changes

Supplier requests split shipments

Oracle iSupplier Portal


Enables You To

Provide Closed-Loop Purchase Order Collaboration


Simplify Receiving and Payment Processes
Optimize Planning and Inventory
Efficiently Ramp and Maintain Suppliers

Simplified Receiving & Payment Processes


Communicate Proactively with Suppliers

Your
Company

Ship Notices
Receipts
Returns
On-Time Performance
Invoices
Payments

Suppliers

Automated ASNs & Performance Loop Increase Shipment


Efficiency

Your Company

Shipment Notice

iSupplier
Portal

Supplier

+
w/attachments

-- or -Bulk XLS
upload

Benefits:

Shipment Visibility

Expedited Shipping
and Receiving
Streamlined Payment
Processing
Instant Visibility

Benefits:
Inspection Status

Capabilities:

Shipment Receipt

Ship Notice Creation with Optional


Billing Information
Include Lot, Serial and License Plate #
Invoice Creation
Trigger Payment through Evaluated
Receipt Settlement

On-Time Delivery
Performance
Continuous
Feedback

Supplier Online Invoicing


Lower Accounts Payables Cost

Match Invoice
to PO
+

Avoid Invoice Holds


Shrink Cycle Times

Include Attachments

Input Freight,
Miscellaneous
and Tax Charges

Drop Shipment Customer Deliveries


Eliminate intermediate warehousing
Sales Order
Key info automatically

Buying
Company

Purchase Order
copied onto PO

Your
Customer

Your
Supplier
Shipment
Notice

Invoice to buyer

Supplier ships direct to customer

Purchase Order details extracted from Sales Order and sent to supplier
Supplier ASN routed to buyer
Supplier ships goods directly to end-customer, invoice routed to buyer
Simplified logistics, elimination of redundant warehousing activities

Receipt and Payment Status Views


Decrease Supplier Phone Calls

Receiving
View expected and overdue deliveries
Monitor return and inspection results
Monitor on-time delivery performance

Invoicing and Payment


View current and past invoices
View payment status
Check on-hold status and reason code

Oracle iSupplier Portal


Enables You To

Provide Closed-Loop Purchase Order Collaboration


Simplify Receiving and Payment Processes
Optimize Planning and Inventory
Efficiently Ramp and Maintain Suppliers

Share Plans and Requirements


Optimize Planning and Inventory

Your
Company

Supplier Capacity
Lead Times
Order Modifiers
Quality
Shipment / Forecasts
On-Hand / VMI / Consigned

Suppliers

Supplier Maintained Item Attributes


Lower Inventory Requirements
Supplier Updates:

Supplier

Capacity & tolerance


Lead time
Order quantity

iSupplier Portal

Your
Company
(Warehouse)

Supplier Views:

On-hand inventory
Plans & schedules

Warehouse Stock
Update:

Your
Company
(Buyer)

Approved
Supplier List

Inventory levels

Plans &
schedules

Supplier-authorized updates to the ASL help generate an optimized plan


Improved plan visibility helps supplier evaluate current and future commitments
Better visibility and plan helps prevent stock-outs and minimize excess inventory

Supplier Initiated Replenishments


Enable Vendor Managed Inventory

Your
Company
VMI Agreement
Establish inventory
policy

Receive items

Supplier
VMI
Agreement

Check
Inventory
Status
Ship items

Provide Inventory Visibility

Transfer Replenishment
Responsibility to Suppliers

Pay on
receipt

Share on-hand and safety stock


levels with suppliers

Improve fulfillment cycle time


Automate replenishment
process

Supplier Owned Inventory

Enable Management of Consigned Inventory

Your Company

Supplier

Consigned Inventory
Agreement
Planning

Consigned Inventory
Agreement
Receive order

PO / Release
Receive to
CI whs

Ship items

Check inventory

Goods consumed /
transferred

Pay on
use

Goods Retain Supplier


Ownership Until Consumed by
Buyer
Supplier Views into Consigned
Inventory

On Hand Inventory
Shipments
Invoices / Advice
Receipts

Works With or Without VMI


Receive Consumption
Advice

Receive payment

Oracle iSupplier Portal


Enables You To

Provide Closed-Loop Purchase Order Collaboration


Simplify Receiving and Payment Processes
Optimize Planning and Inventory
Efficiently Ramp and Maintain Suppliers

Supplier Self-Service

Drive Down Costs of Supplier Management

Your
Company

Vendor Self Registration


Supplier User Registration
Supplier Profile Details
Address/Contact Info
Banking Details
Business Classifications

Suppliers

Vendor Registration
Gather Potential Vendors

Registration page

Buying
Company

Buyer Admins
Receive notification &
review request

+
Approved vendor
given access to
Profile Management

Prospective vendor registers

Buyer Admin sets


up additional
user accounts

Supplier Profile Management


Improve Accuracy of Supplier Master

Attachments

Supplier Locations

Contact
Details

Banking Info

Business Classifications +
Product & Service Details

Buyer admin reviews and promotes to


Purchasing and Payables systems

OUx
OUy
OUz

Supplier updates
profile details

Updates applied to
multiple Operating Units

Business and Commodity Classifications


Improve Reporting and Sourcing Processes

Updates
routed to
buyer for
approval

Expose configurable list of classifications to supplier


Diversity

information
Other business profile data
Products & services

Gather info from supplier and approve

Banking Details

Ensure Prompt Remittance


Bank
Branch
Account

London

Buyer Admin

OUx
OUy

Supplier

OUz
new

selects from existing or adds


new to create bank accounts

Provide
Provide Company
Company
Account
Account Details
Details

Paris

Assigns account to locations


and flags primary

approves account
details to Payables

Changes
Changes Routed
Routed to
to
Buyer
Buyer for
for Review
Review

Extend Your Supply Collaboration

Single Access Point for Plan, Negotiate and Procure


P L AN
Forecasts Capacity Exceptions
Pegging Waterfall Analysis
Vendor Managed Inventory

Procure - iSupplier Portal


Involve

suppliers in your
procurement to pay processes

Plan - Collaborative Planning


Involve

RFI & RFQs


Auctions Bidding
Design Proposal

N E G O T I AT E

SUPPLIERS

suppliers in your
sophisticated planning processes

Negotiate Sourcing
Involve

suppliers in the electronic


tendering processes

Seamless integration
Vendor Managed Inventory
Orders
ASNs Receipts
Invoice
Payments

PROCURE

Single

view of products, suppliers,


order modifiers, ASLs, sourcing
rules, registration process

Oracle iSupplier Portal Solution


Self-service PO views,
acknowledgments, change requests

Provide Closed-Loop
PO Collaboration

Self-service ASN and invoice


creation and inquiries

Simplify Receiving and


Payment Processes

Supplier maintained item attributes,


VMI and Consigned Inventory

Optimize Planning
and Inventory

Portal, XML & EDI communication,


supplier self-services

Efficiently Ramp and


Maintain Suppliers

iAssets Overview

Major Features

Advanced Asset Search


Self-Service Asset Transfer
Cost Center Manager Based Approval
Management Hierarchy Based Approval
Security features
Notifications

iAssets - Additional Details

Advanced Asset Search


- A powerful search page to find assets by using configurable search criteria.
Query
Querylogic
logicstarts
startswith,
with,
contains,
ends
with
contains, ends withetc
etc

27
27
Additional
Additional
Criteria
Criteria

Self-Service Asset Transfer


A Step by Step Self-Service transfer of assets between Locations, Employees and Expense Accounts.
Integrated with Oracle Approvals Management and Oracle Workflow for approvals and notifications.
How to set up this feature:

Setup Rules
Setup Profile Option

IA: iAssets Rule Name

Setup Employees in HR
Assign employees to FND Users

Setup Rules

Self-Service Asset Transfer Roles


Role

iAssets
Responsibility

Functions (may vary based


on setup)

Employee

iAssets User

Query assets and create


transfer requests

Approver

iAssets User

Query assets, create transfer


requests, approve & reject
designated requests

Super
User

iAssets
Manager

Run / Schedule
Post Asset Transfer Requests

System
Administrator

iAssets Setup
Administrator

Create and change setup


options

Self-Service Asset Transfer


Step 1 -Request Details

Step 2 - Releasing Details

Step 3 Receiving Details

Step 4 - Review and Submit

Submit
Submit

Post Transfers to Oracle Assets

Login as Oracle iAssets Manager and run


the seeded concurrent program
Run Post Asset Transfer Requests

Self-Service Asset Transfer


Dependencies and Interactions

Oracle Assets
Oracle Approvals Manager
Oracle Human Resources
Oracle Workflow

iReceivables Overview

iReceivables Business Flow

Email
Customer
Notification
SelfRegisters of Login
Info

Log In

Choose a
Customer/
Site

View Account
Summary and
Aging

View and
Print Invoice

View Account
Details

Pay

Approval

Dispute

Major Features

Online access to accounts and transactions


View and Print Invoices
Online aging
Invoice dispute
Automated credit memo workflow for disputes
Online credit card payment
Online electronic fund transfer (ACH)
Payment scheduling
Self-Service Registration

iReceivables - Additional Details

Oracle Product Dependencies

Oracle Application Framework


OA Framework 5.7H
Oracle Receivables
Financials Family Pack D
Oracle Trading Community Architecture
Financials Family Pack D
Oracle iPayment
IBY 2340178
Oracle Workflow
Workflow 2.6

Third Party Dependencies

Certified versions of Netscape Communicator and


Microsoft Internet Explorer
For the latest updates of browser support, please
go to OAC Release Notes page: http://wwwapps.us.oracle.com/fwk/tutorials/releasenotes.htm
l

Self-Service User Registration

External customers can submit their own requests for


a self-service user account to access iReceivables
iReceivables validates external users via the
challenge-response model
User accounts are approved and then created via the
User Creation Workflow
Customers whose account requests are approved
receive an email with a username and password for
their user accounts

Released: 11i.OIR.D

Online Aging

External customers can view the same aging


information on the home page as collectors see in
Oracle Receivables.
Customers can drill down to see the transaction
details of each aging bucket.
The deploying company can set up a display of
different aging buckets for different external
customers.

Released: 11i.OIR.D

Multiple Customer Access

External users can now access multiple customer


accounts and customer sites with a single login
An external user with access to multiple customers
accounts, or multiple sites is able to search through
those using either customer-related attributes or
transaction numbers
Users can drill down to the details of each of the
account(s) they wish to see

Released: 11i.OIR.C

Customer Search

Internal users can search customers based on any


customer data indexed in the Oracle database, e.g.,
name, phone number, zip code, etc.
External user can search customers based on
customer name.
Both internal and external user can search customers
based on transaction number, e.g., invoice number,
sales order number, receipt number, etc.
Multi-record display links to account summary and
account details for any customer or customer bill-to
site

Released: 11i.OIR.B

Home/Account Summary

Shows account balance, discount alerts, and


workflow notifications
Hides/shows aging information
Provides a configurable section for the deploying
company to present other information to external
users such as News, FAQs, and Policies

Released: 11i.OIR.B

Account Details

Displays latest account activities including invoices,


debit memos, commitments, credit memos, and
payments.
Web-style search on transactions using transaction
numbers, amount, dates, PO number, etc.
Advanced Search fine-tunes search criteria on date
range, due-date range, and amount range.

Released: 11i.OIR.B

Interactive Invoice

Resembles printed invoice (what you see is what you


get).
Optimized for printing.
Related transactions hyper-linked.
Activities button links to adjustments, payments,
credits, charges, and disputes applied to invoice.
User can Pay or Dispute invoices; however, access to
these functions can be controlled by function
security.

Released: 11i.OIR.B

Pay A Bill

Users can pay an invoice by credit card or ACH


(Automated Clearing House) payment
User can select a previously saved credit card or bank
account.
User can make full or partial payment
User can schedule a future date for ACH payment
Integrates with Oracle iPayment for payment
processing
Also Integrates with Direct Debit in Oracle
Receivables

Released: 11i.OIR.B

Payment and Credit Memo

Single record display of payments, credit memos,


and on account credit memos formatted similarly to
invoices
Optimized for printing
Related transactions hyper-linked
Press the Activities button to see changes applied to
credit memo

Released: 11i.OIR.B

Dispute A Bill

Step-by-step dispute process tailored for credit


requester who has best information
Pre-seeded yet configurable reason codes for dispute
Requester can review and revise dispute information
any time before submission

Released: 11i.OIR.B

Credit Memo Request

Generated upon completion of dispute-a-bill


Can be queried later in Account Details
Displays request number, dispute summary,
requester info, and real-time status of the request
approval
Optimized for printing

Released: 11i.OIR.B

Credit Memo Workflow

Built with Oracle Workflow


Forwards credit memo requests for approval based
on management structure or defined approval limits
Pre-configured approval process can be modified
Credit memo creation routine creates credit memos
for approved requests; otherwise notification is
automatically sent to requester for denied requests

Released: 11i.OIR.B

End-to-End Security

Oracle Self-Service Applications provide end-to-end


security: from the web browser to the web server
through the firewall to the Oracle application server
Communication between the Web browser and Web
server is protected by Secure Sockets Layer (SSL)
data encryption.
Access to transaction data is restricted to registered
users only and can to be limited to specific
customer(s) according to your setup

Released: 11i.OIR.B