ITES

ITES is defined as outsourcing of

processes that can be enabled with IT
and covers diverse areas like Finance,
HR, Administration, health care and
telecommunication etc
 ITES

“ Out sourcing in the broadest sense of

a term
 ITES is model growing leaps and
bound globally and transparently
assuring max money-value.
 ITES
 The growth of IT enabled Services (ITES)
has opened windows for job opportunities,
service offerings and foreign investments
in India.
 Nasscom says that India is well positioned
to derive benefits from the ITES market
and become a key hub for these services.
 Nasscom has identified the
spectrum
 Customer Interaction services including
call centers,
 Back office operations/revenue
accounting, data entry, data conversion
including finance and accounting and HR
services,
 Transcription/Translation services
 Nasscom has identified the
spectrum
 Content development/animation/engineering
and
design
 Other services including remote education,
data search, market research, network
consultancy and management as IT enabled
services.
 Customer Interaction Services
 Contact center that are service facilities
with adequate telecom infrastructure,
 trained consultants,
 access to requisite databases,
 Internet and other online information
infrastructure to provide information
 support to customers round the clock,
year round.
 CUSTOMER RELATED SUPPORT

 Customer related support in areas such as

marketing,
 selling, information dispensing,
 advice, technical, etc. is provided.
 ITES include the following
 Back office operations
 Call Centers
 Content Development / Animation
 Data Processing
 Engineering and Design
 Geographic Information System Services
 Human Resource Services
 Insurance Claim Processing
 ITES include the following
 LegalDatabases
 Medical Transcription
 Payroll
 Remote Maintenance
 Revenue Accounting
 Support Centers
 Web site services
 Challenges in ITES business

 Qualifiedmanpower
 Quality manpower
 Trained manpower
 Man power retention- biggest challenge
ITES Resource Challenge

 Mind set about the industry

 Mind set about the work culture
 Mind set about the career
prospects
 ITES Challenge
 Voice based outbound caliber required
soft skills
 Required volumes to cater college focus
on soft skills/ personality development
 Growing IT flavor among students
 ITES career opportunity
 No barriers of any technical (subject) skills
 No barrier of any prior experience
 Job immediately on completion of degree
 General soft skills is only the requisite
 General advantage of being in ITES job
including smart start up pay packs
 Advantage of ITES career
 Allrounder develop of personality
 Transformation from ability to speak in
English to Ability to think in English
 Good work culture, good climate
 Fast track movements in career ladder or
longevity of stay in ITES jobs
 Advantage of ITES career
 Prospects of switching over to day-shifts
 Careers switch- over to IT not possible
 Career growth to blue-chip
 Global reach, relation ship
 Global standard of functioning
 Unlimited prospects of domain knowledge
in a variety of verticals