RITZ CARLTON

TYPE :-SUBSIDIARY ofMARRIOTT

INTERNATIONAL
Industry : - HOSPITALITY , TOURISM
Founded : -1983
Headquarters : - CHEVY CHASE , MARYLAN ,
UNITED STATES .
Number of locations : - 87 hotels worldwide in
29 countries.

RITZ CARLTON
Key people : - Bill Marriott,

(Chairman)
Arne Sorenson,
(Chief Executive Officer)
Herve Humler,
(President & Chief Operating Officer)
Kathleen Oberg,
(Chief Financial Officer)
Bob Kharazmi,
(Global Officer, Worldwide Operations)
Chris Gabaldon,
(Global Officer, Sales & Marketing

RITZ CARLTON
Revenue : -US$3 billion (2012)
Owner :-Marriott International
Number of employees : -38,000
Parent : -Marriott International
Website : - Corporate.RitzCarlton.com

RITZ CARLTON
The Ritz-Carlton Hotel Company, L.L.C.is

the parent company to theluxury hotelchain

The Ritz-Carlton Hotels . Ritz-

Carltonoperates
87luxuryhotelsandresortsin major cities
and resorts in 29 countries and territories

THE HISTORY OF RITZ

CARLTON
The hotels famous name began with the birth

of cesar ritz in switzerland in 1850

Ceasr ritz eventually know as the king of
hoteliers ritz opened three luxurious hotel in
europe
After cesar ritz died in 1918 , his wife marie
continued the expansion of hotels bearing his
name
Several ritz carlton hotels were built in the
north america in the early 20th century

THE HISTORY OF RITZ

CARLTON
In 1983 , former CEO william b. johnson

acquired the rights to the name famous by

swiss hotelier cesar ritz
Today , it is part of hotel giant marriott
international , which operatin under that
companys luxury segment

WHY WE ARE CALLED AS LUXURY

SEGMENTS ?
Private bath in each guest room
Lighter fabrics in the guest room to allow for more

through washing
White tie apron uniforms for the waitstaff , black tie
for the Maitre d and morning suits for all other staff,
conducive to a formal, professional appearance
Extensive fresh flowers throughout the public areas
A la carte dining, providing choices for diners
Gourmet cuisine, utilizing the genius and cooking
methods of Auguste Escoffier
Intimate, smaller lobbies for a more personalized
guest experience

The first Ritz-Carlton chain

In the early 1920s, the Ritz-Carlton chain

consisted of the following 15 hotels:

England
Carlton Hotel, London
Ritz Hotel, London
France
Ritz Hotel, Paris
Imperial Hotel,Menton
Royal Hotel,vian-les-Bains
Splendide Hotel,vian-les-Bains

The first Ritz-Carlton

chain
America
Ritz-Carlton Hotel, New York City
Ritz-Carlton Hotel, Atlantic City
Italy
Grand Hotel Excelsior, Rome
Grand Hotel, Rome (today The St. Regis Rome)
Grand Hotel and New Casino, Rapallo
Grand Hotel et des Iles Borromees, Lake Maggiore
Excelsior Hotel, Naples
Switzerland
Grand Hotel National, Lucerne
Argentina
Plaza Hotel Buenos Aires

The Ritz-Carlton today

The Ritz-Carlton Hotel , Istanbul, as seen from the Bosphorus
The company grew under the leadership of President and

COO Horst Schulze. Schulze instituted a company-wide

concentration on both the personal and the data-driven sides
of service: He coined the company's well-known
customer/employee-centered motto, "We are Ladies and
Gentlemen Serving Ladies and Gentlemen" and the set of
specific service values (standards) on which The Ritz-Carlton
employees base service through the present day.Under his
leadership the hotels earned an unprecedented twoMalcolm
Baldrige National Quality Awardsand grew from four to forty
U.S. locations.

FACILITIES
DINING
SPA
FITNESS CENTER
GOLF
SURFING

The Ritz-Carlton Hotels are wholly owned by

Marriott International operating in over 26

countries worldwide.
Their history dates back in 1927 when Edward N.
Wyner, a local Boston real estate developer, was
asked by Mayor Curley to build a world-class
hotel.
Currently The Ritz-Carlton headquarters are
found in Chevy Chase, Maryland along the
border of Washington, D.C under Herve Humler
as president of the Ritz-Carlton Hotel Company

Logo
combination of british royal seal(the crown) and logo of a

financial backer(the lion)

- created by Cesar Ritz
- Cabot and Forbes(owners of the Boston hotel) revised
the logo that is used today

Marriott Brand Extensions

3962 hotels around the world, across 16 brands
Gaylord Hotels- acquired in October 2012 for $210 Million
The Ritz-Carlton- September 1996, purchased 3 hotels for $331 Million, now

87 locations in USA
JW Marriott- 71locations in USA
EDITION Hotels- 2 locations in USA
Autograph Collections- 55 locations in USA
Renaissance Hotels- February 1997, purchases brand from Doubletree for $1
Billion, now 162 locations in USA
AC Hotels- acquired the Madrid-based hotel chain in 2010, 76 locations in USA
Marriott Hotels & Resorts- 505 locations in USA
Courtyard- launched in 1983, 971 locations in USA

Marriott Brand Extensions

Fairfield Inn & Suites- part of Gaylord acquisition, 723

locations in USA
SpringHill Suites- part of Gaylord acquisition, 317 locations in
USA
Residence Inn- part of Gaylord acquisition, 664 locations in
USA
TownePlace Suites- 231 locations in USA
Marriott Executive Apartments- 26 locations in USA
Marriott Vacation Club- a timeshare ownership club, that has
60 locations in the USA
Conference Centers- 7 locations in USA

BRANDS

THANK YOU
BY
T . ANIL
CHOWDARY
K .SAI KRISHNA
REDDY