RAMP SAFETY OFFICER

RSO

INDONESIA AIRASIA

INTRODUCTION

DEFINITIONS AND ABBREVIATION

GENERAL PHILOSOPHY
STRUCTURE ORGANISATION
AIRCRAFT GROUND HANDLING
GROUND SUPPORT EQUIPMENT (GSE)
RAMP SAFETY
SAFETY PRINCIPLES
SAFETY MANAGEMENT SYSTEM (SMS)
PERSONNEL LICENCE
HUMAN FACTOR AWARENESS
DENGEROUS GOODS AWARENESS
AIRASIA RAMP ACTIVITY
APPENDIX

ACRONYMS
ACFT Aircraft
STA Schedule Time Arrival
STD
Schedule Time
Departure
ATA Actual Time Departure
ETA Estimate Time Arrival
ATDActual Time Departure
ATC Air Traffic Control
AOG
Aircraft On Ground
GPU
Ground Power Unit
APU
Auxiliary Power Unit
ASU
Air Start Unit
ACU
Air Cond Unit
BRC
Baggage
Reconciliation Chart

OPS
Operation
RTB
Return To Base
FLT Flight
NLG
Nose Landing Gear
PLB Passanger Loading Bridge
DOW Dry Operating Weight
MTW
Maximum Take off
Weight
MLW Maximum Landing
Weight
PAXPassanger
ASAP As Soon As Possible
EPM
Engeneering
Procedure Manual
PIPO
Powere In Power Out
BGE
Baggage

AIRLINE 3 LETTER CODE

DESTINATION

KBR
LGK
MYY
TWU
KUL
LUMPUR
KCH
CGK
AOR
SUB

JOG

KOTA BAHRU
LANGKAWI
MIRI
TAWAU
KUALA
KUCHING
CENGKARENG
ALOR STAR
SURABAYA
JOGJAKARTA

HKG
PER
DRW
DPS
BDO
SIN
SOC
CNX
BKK
MES
HKT

HONGKONG
PERTH
DARWIN
DENPASAR
BANDUNG
SINGAPORE
SOLO
CHIANG MAI
BANGKOK
MEDAN
PHUKET

GENERAL PHILOSOPHY
RAMP OBJECTIVES
1. SAFETY
-To ensure airsade safety adhered at all times
2. ON TIME PERFORMANCE
- Being efficient at all time
- To handle all the handling and services during within
25 mins turn arround
3. COST
- Everyones responsibility to minimize department cost
in term of cost control
4. NO PILFERAGE
- To aim for NIL pilferage cases

RAMP STRUCTURE ORGANIZATION

SENIOR RAMP
EXECUTIVE
JUNIOR
JUNIOR RAMP
RAMP
EXECUTIVE
EXECUTIVE

RAMP
RAMP TL
TL CGK
CGK

RAMP
RAMP TL
TL DPS
DPS

RAMP
RAMP TL
TL SUB
SUB

RAMP
RAMP TL
TL BDO
BDO

RAMP
RAMP TL
TL MES
MES

RAMP
RAMP
SAFETY
SAFETY
OFFICER
OFFICER

RAMP
RAMP
SAFETY
SAFETY
OFFICER
OFFICER

RAMP
RAMP
SAFETY
SAFETY
OFFICER
OFFICER

RAMP
RAMP
SAFETY
SAFETY
OFFICER
OFFICER

RAMP
RAMP
SAFETY
SAFETY
OFFICER
OFFICER

GHA
GHA

GHA
GHA

GHA
GHA

GHA
GHA

GHA
GHA

RAMP
RAMP
DRIVER
DRIVER

RAMP
RAMP
DRIVER
DRIVER

RAMP
RAMP
DRIVER
DRIVER

RAMP
RAMP
DRIVER
DRIVER

RAMP
RAMP
DRIVER
DRIVER

RAMP SAFETY OFFICER PROCESS

CHART
RSO
RAMP CHECK
FLIGHT MONITOR
IRREGULARITY REPORT
INCIDENT / ACCIDENT REPORT
DAILY REPORT

STATION MANAGER /
JUNIOR RAMP EXC
EXECUTE TO MANAGEMENT
GHA
EXECUTE TO OTHER
DEPARTMENT

RAMP TL
REPORT ANALYSIS
STUDY CASE
PERFORMANCE
DEPARTMENT

RAMP EXECUTIVE
ALL PERFORMANCE
PLAN AND STRATEGY
REPORT TO HEAD OF
DEPARTMENT

RAMP PLEDGE
To report for work 15 minutes earlier
To be well groomed and in full
uniform
To always observe safety procedures
and target ZERO (0) personnel &
aircraft accidents
To be fully equipped & conduct FOD
checks at parking bay 15 minutes
before aircraft arrives
To strive 100 % on time performance

WHAT IS RAMP IN AVIATION

Ramp is the ground area where
aircraft handlers are working at
Ramp is popularly referred to as the
tarmac or apron
Technical Aircraft Operation Area
(AOA)

FUNCTIONS AND RESPONSIBILITIES

The purpose of Ramp Services Department
- Perform the ground handling functions
Ramp Works Very Closely with;
- Maintenance and Engineering
- Ground Operation (Guest Service)
- Flight Operations (Pilot, Dispather and Cabin
Crew)
This Function Should Not Conflict with the;
- Maintenance Organizations Exposition (MOE)
- Engineering Procedures Manual (EPM)
- Aircraft Maintenance Manual (AMM)

AIRCRAFT GROUND
HANDLING
AirAsia especially in Indonesia area
subcontract to a handling agent.
The major catagory of ground handling
services;
1. Cabin Service
2. Catering
3. Ramp Service
4. Passanger Service
5. Field Operation Service

GROUND SUPPORT EQUIPMENT

(GSE)
GSE IS THE EQUIPMENT FOUND AT
AIRPORT, USUALLY ON THE RAMP,
THE SERVICING AREA BY THE
TERMINAL.
THIS EQUIPMENT IS USED TO
SERVICE THE AIRCRAFT BETWEEN
FLIGHT ON THE GROUND.

GSE LIST
Aircraft Tow Tractors
Airstarts
Air Conditioners
Baggage Carts
Baggage Tractors
Belt Loaders
Cargo Loaders
Cargo Tractors
Dollies
Ground Power Unit
Hight
Hightlift Servise Trucks
Lavatory Truck
Water Truck
Maintenenace Lift
Stair Truck
Miscellaneous

GSE _ PICTURES

TLD Air
Conditioner

Airstartr

Aircraft tow- Tractor

Belt Loader

RAMP SAFETY
BOTH AIRCRAFT AND GROUND
VIHICLES OPERATED BY VARIOUS
COMPANIES USE THE APRON.
THIS IS OFTEN A HECTIC PLACE,
WITH PEOPLE TRYING TO HANDLE
PLANES AS QUICKLY AS POSIBLE.

STANDARDISED
PROCEDURES
GROUND TRAFFIC
LVP _ LOW VISIBILITY PROCEDURES
HOW TO BEHAVE AROUND AIRCRAFT
HANDLING / TURNAROUND

SAFETY PRINCIPLES
Safety means preventing injury to
people or damage to aircraft, vihicles
or infrastructure due to human error
or technical failure.

ACCIDENTS AND INCIDENTS

REASON
1. Technical breadown or System
failure.
2. Human errors : when someone make
a mistake, is distracted or impeded
in their work.
3. Organisational failure as a result of
inadequate oversight or defective
procedures.

SAFETY POSITIONING
OF PAX STEP

SAFETY MANAGEMENT SYSTEM

(SMS)
INTRODUCTORY
It is a toolbox that contains the tool
that an aviation organization needs
in order to be able to control the
safety risks of the consequence of
the hazards it must face during the
delivery of the service for which the
organization is in business.

FIVE OF AVIATIONS MOST

CHERISHED SAFETY SLOGANS
o IN AVIATION, SAFETY IS FIRST
o SAFETY IS EVERYBODYS RESPONSIBILITY
o IF AINT BROKEN, WHY FIX IT
o IF YOU BELIVE SAFETY IS EXPENSIVE , TRY AN ACCIDENT
o SEVENTY PER CENT OF ACCIDENTS ARE DUE TO HUMAN
ERROR

PERSONNEL LICENCE
FOO LICENCE
FLUENT IN ENGLISH BOTH ORAL &
WRITTEN
HARD WORKING, ABLE TO WORK
INDIVIDUAL AND TEAM
STRONG PEOPLE SKILL, GOOD
COMMUNICATION, HIGH ACHIEVER
QUICK LEARNING, LOGICAL THINKING
WITH GOOD INTERPERSONAL SKILL

HUMAN FACTOR
AWARENESS
INTRODUCTORY
A FIELD OF SCIENCE AND APPLICATION,
THE GOAL OF WHICH IS TO OPTIMIZE THE
PERFORMANCE OF A HUMAN IN A SYSTEM
BY IDENTIFYING, DESCRIBING, PREDICTING,
AND SHAPING HUMAN BEHAVIOR OR
HUMAN PERFORMANCE OR IN A SIMPLE
SENSE A STUDY OF HUMAN BEHAVIOR AND
ITS ENVIROMENT.

THE DIRTY DOZEN

1. Lack of Communication
2. Complacency
3. Lack of Knowledge
4. Distraction
5. Lack of Teamwork
6. Fatigue
7. Lack of Resources
8. Pressure
9. Lack of Assertiveness
10.Stress
11.Lack of Awareness
12.Norms

DANGEROUS GOODS
Definition of Dangerous Goods
Articles or subtances with are capable
of posing a risk to healt, safety,
property or the environment when
transported by air, and which are
shown in the list of DG in the
regulation or which are classified
according to the Regulation.

HAZARDOUS MATERIALS
TRANSPORTATION WITH AIRCRAFT
INTERNATIONAL

NATIONAL

United Nation IAEA

(International Atomic Energy
Agency)

UU 15 / 1992 UU 01 / 09

ICAO ANNEX 18
ICAO DOC 9284, ICAO DOC
9481

PP 3 / 2001

CASR Part 92
SAFE TRANSPORT OF
DANGEROUS GOODS BY AIR

KM 14 / 1989

IATA
DANGEROUS GOODS

SKEP 40 / II / 1995
SKEP 275 / XII / 1998
SKEP 293 / XI / 1999

GENERAL
Dangerous Goods Categories;
Dangerous Goods Acceptable
Dangerous Goods Forbidden
Dangerous Goods Forbidden unless
Exempted
Dangerous Goods Excepted

HAZARD CLASSES AND DIVISIONS

1.
2.
3.
4.
5.
6.
7.
8.
9.

EXPLOSIVE
GASES
FLAMMABLE LIQUIDS
FLAMMABLE SOLIDS
OXIDIZING SUBSTANCE AND ORGANIC
PEROXIDES
TOXIC AND INFECTIOUS SUBSTANCES
RADIOACTIVE MATERIALS
CORROSIVE
MISCELLANEOUS

AIRASIA RAMP ACTIVITY

OTP = 25 MINUTES

ON TIME
PERFORMANCE

RAMP ACTIVITIES
RAMP ON
GROUND
ACTIVITIES
DEPARTURE
ACTIVITIES

ARRIVAL
ACTIVITIES

CONCURRENT
ACTIVITIES

ARRIVAL ACTIVITIES

Aircraft
parking

Aircraft with
Aviobridge

Catering up

Lavatory
servicing

LOADING UNLOADING ACTIVITIES

Loading baggage

Loading
cargo

Baggage to
compartment

Cargo to
compartment

DEPARTURE ACTIVITIES

Refueli
ng

Ready to push
back

Tow bar at nose

wheel

Proceed to
departure

FOREIGN OBJECT DEBRIS

(FOD)
ANYTHING THAT IS A FOREIGN
OBJECTS ON THE TARMAC / APRON IS
A DEBRIS
ENGINES CAN SUCK UP LOOSE
OBJECT FROM THE TARMAC AROUND
THE INTAKE
THIS DEBRIS ON THE AIRSIDE CAN
CAUSE SERIOUS DAMAGE TO

ANNEX 17
DEFINITION
ICAO ANNEX 17 IS A SECURITY
REGULATION
UNACCOMPANIED BAG = SECURITY
RISKS

APPENDIX

ICAO ANNEXES

Annex 1 PERSONNEL LICENCING

Annex 2 RULES ON THE AIR
Annex 3 METEOROLOGICAL SERVICE
FOR INTERNATIONAL AIR
NAVIGATION
Annex 4 AERONAUTICAL CHART
Annex 5 UNIT MEASUREMENT TO BE USED IN AIR & GROUND
OPERATIONS
ANNEX 6 OPERATION OF AIRVRAFT
Part I :
International Commercial Air Transport
Aeroplanes
Part II :
International General Aviation
Part III : International Operation
Helicopter
Annex 7 AIRCRAFT NATIONALITY & REG MARKS
Annex 8 AIRWORTHINESS OF AIRCRAFT

ANNEX (Contd)

Annex 9 FACILITATION
Annex 10 AERONAUTICAL TELECOMMUNICATIONS
VOLUME I :
Part I : Equipment & System
Part II : Radio Frequencies
VILUME II :
COMMUNICATION PROCEDURE
Annex 11 AIR TRAFFIC SERVICES
Annex 12 SEARCH AND RESCUE
Annex 13 AIRCRAFT ACCIDENT & INVESTIGATION
Annext 14 AERODROME
VOLUME I : Aerodsrome Design &
Operations
VOLUME II:
Heliport
Annex 15 AERONAUTICAL INFORMATION SERVICES

ANNEX (Contd)

Annex 16 ENVIRONMENTAL PROTECTIO

VOLUME I :
Aircraft Noise
VOLUME II:
Aircraft Engine
Emmisions
Annex 17 SECURITY
Annex 18 THE SAFE TRANSPORT OF
DANGEROUS GOODS
BY AIR

THANK
YOU