Careers in Hotel Management

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 Why Hotel Management?
The World Travel and Tourism Council (1997), has estimated that by
2007, tourists will spend US$ 884 billion in foreign countries
on tourism related activities.
The Travel and Hospitality industries have largely profited from the fast
growing economy of India, mainly due to the 3.5 million tourist
arrivals in FY05 (22 % growth) over the previous period,
thus posting a CAGR of around 7 % from FY00-FY05.  
The Average Room Revenues (ARRs) in some
metro hotels in India has increased by 15 %
from the last year
According to the estimates of the World
Tourism Organisation, international tourist
inflow in India would be 10 million by 2020,
which means the tourist influx has to grow at a
CAGR of 6.5 % for the next 14 years.
 Why Hotel Management?

According to Government estimates, India needs about 80,000

rooms in all categories over the next two or three years at an
estimated cost of about US$ 8 - 9 billion.

There is a high demand for Indian hotel

managers and staff in the international hotel
industry, particularly in the Middle East. “The
manpower shortage is also being felt in Europe
(including the UK), the US, Australia, Singapore,
Hong Kong etc.
 Industry Speak

“A major reason for the growing demand for hotel

rooms is the underlying boom in the economy,
particularly the growth in the IT and ITES industries.
The overall growth outlook appears buoyant and much
of this growth will be driven by the BPO explosion, IT,
Telecom and energy sectors,” says John Toomey,
director, marketing (India), Marriott International Inc. 

“On an average, we have been adding about three to four hotels

each year,” says Ajoy Misra of Indian Hotels. The Oberoi Hotel
Group is planning a 437-room hotel at Bandra Kurla Complex in
Mumbai (2007), besides hotels in Bangalore, Gurgoan, Pune and
Hyderabad. 
Employment Trends
The average employee to room ratio is 1.8 in hotels in
India, across all the categories, except in the three-star
category, where the ratio drops to 1.5 per room. As new
rooms are being added, the manpower requirement of the hotel
industry is also increasing. It is further reported that jobs in
accommodation and food services as a whole are expected to
increase by 17 percent between 2004 and 2014. 

More and more students are opting for hotel management

courses as the career prospects are improving by the day.
The hospitality sector is rapidly expanding and the
demand for well-trained manpower is constantly on the
rise. With the Indian economy poised to become a service
industry powerhouse, the demand for professionals in this
sector is going to spiral upwards.
 Career Avenues
There is a high demand for Indian hotel managers and staff in the
international hotel industry, particularly in the Middle East. “The manpower
shortage is also being felt in Europe (including the UK), the US,
Australia, Singapore, Hong Kong etc. They like to hire Indian hotel and
restaurant managers because of their high level of education and
experience in the industry," says Suri. It's estimated that around 20 % hotel
management graduates go to foreign countries.
 Indian Hotel Sector ~ SWOT Analysis
With the Indian hotel industry capturing the attention of the world, let us
understand its strengths, weaknesses, opportunities and threats.

Weaknesses
Strengths Poor support infrastructure
India’s rich culture heritage
Demand–Supply gap
Government support
Threats
Event risk
Opportunities Increasing competition
Rising Income
Open Sky benefits
New business opportunities
 Indian Hotel Sector
India’s hotel industry is increasingly being viewed as
investment-worthy, both within the country and outside,
and several international chains are keen to establish or
enhance their presence here.
here We anticipate that, over the
next three-five years, India will emerge as one of the world’s
fastest growing tourism markets. ~ www.equitymaster.com
What is Hotel Management?
 What is Hotel Management?
Hotel management involves dealing with people throughout the day -
with guests and colleagues in your own and other departments. The
work culture involves good teamwork and leadership. Hotel
management is primarily concerned with food and living space, the
boarding and lodging needs of the guests, and more importantly their
comfort, at all times.
Broadly speaking, there are
four core operational areas
in a hotel: Food Production, Food Production
Food and Beverage
Services, Housekeeping and
Front Office. Food and
Hotel
Housekeeping
Management
Beverage Services

Front Office
 Can you manage a career in Hotel Management?
Do you love people and understand them? Do you like catering to
the needs of others? If you have good communication skills and
an outgoing attitude, then the hospitality industry is a highly
recommended career option.
However, being part of the world's most dynamic and exciting
industry is not for everyone, you have to be ambitious, creative
and have the passion to work in an industry that’s constantly
generating new ideas.
Some of the personal skills essential to succeed in the Hotel Industry are:
An interest in food and changing styles
A friendly and outgoing disposition
Good communication and interaction skills
Good organising abilities and an eye for detail
Pleasant and cheerful personality
 Can you manage a career in Hotel Management?
Skills for Housekeeping
•Excellent problem-
solving skills
•Strong ability to grow
and learn
•Ability to multi-task
Skills for Front Office Management
•Good know-how of
-Strong communication skills various equipments
-Good command over English, and other •Alert Behaviour
preferred languages
-Ability to be on your feet for long
hours
-An energetic and cheerful personality
 Can you manage a career in Hotel Management?
Skills for Food Production
•Good knowledge of food
and constant update of trends
in national and international
cuisines
•Interest in cooking, as the
work hours are long
•Ability to have a good focus
on quality, production,
sanitation and food cost
controls
Skills for Food and Beverages
Services
•Pleasant personality
•Knowledge of foreign language(s)
•Good command over English
•Ability to communicate
effectively, both verbally and in
writing, to an array of diverse
internal and external clients
•Ability to establish, maintain and
enforce consistently high
Hotel Management Education in INDIA
  
Class 10 Study Route

Vocational Courses
(Housekeeping/Front
(Housekeeping/Front Office/
Office/ Food
Food Craft)
Craft)

Class 12
Job (Any Stream)

Study in India Study

Study Abroad
Abroad

IELTS/ TOEFL
Entrance

Degree/ Graduation Apprenticeship

Apprenticeship Bachelors
Bachelors in
in    
Diploma
Diploma in
in Program in International B.Sc B.A
Hotel Hotel
Hotel Business
Business
Management Management

Job IELTS/ GMAT/TOEFL

MBA PG in Hotel Job as an Executive/

Management Management Trainee MBA
MBA in
in  
Hotel & Tourism M.Sc/ PG Job
Management Diploma

Job
Colleges offering Vocational courses in Hotel Management-India
Colleges offering Programs in Hotel Management in India
North Zone

South Zone
Colleges offering Programs in Hotel Management in India
East Zone
 HOTEL MANAGEMENT EDUCATION @ UK
Hospitality Industry in the UK

Whatever your talents are, the

The hospitality industry is probably the hospitality industry in the UK is
world’s fastest-growing, employment-
set to offer a lot of variety and
generating profession, employing one in ten
people worldwide. In the UK alone, the
opportunity. Let’s have a dekko at
the trends, salaries, training
industry employs over 1.8 million programmes and opportunities
people. It is estimated that the industry will available for overseas students in the
require 30,000-35,000 trained people at UK. 
managerial and supervisory levels every year
till 2010 to fulfil its potential.
potential At present,
compared to the demand for skilled
professionals there are relatively few students
undertaking college and university courses in
hospitality.
 Hospitality Industry in the UK
Trends: A bird’s eye view
Employer branding is becoming increasingly important
when it comes to recruitment. Many catering companies
believe that building a successful employer brand makes it
easier to attract people who fit the culture of the company.
The salaries depend on the hierarchy and also on the
size of the employer. For instance, a general manager of
a budget hotel in the provinces may earn between £25,000
and £75,000 and a reception manager between £12,000
and £16,000. The general manager of a five-star hotel in
London, however, could earn between £35,000 and
£185,000.

The hospitality sector in general is multinational. There are

equal opportunities for overseas students (knowing foreign
languages will be a major plus point). At the same time, just
like any other industry, work permits would be required to gain
employment. Policies will vary and of course it will depend
upon what specific skills and experience you have to offer. 
Study @ Switzerland

Study @ UK
Tracing the Career Path
 Tracing the Career Path in Hotel Management

With the Indian Hospitality sector witnessing a boom that promises to

stay, the employment opportunities are on a rise. The current demand
for manpower in this industry is enormous. Moreover, the diversity of
roles in hotel management is greater than in any other profession.
Hotels require trained staff for all these departments

Food Production

Hotel
Food and Beverage Housekeeping
Services Management

Front Office
 FRONT OFFICE MANAGEMENT
The hotel’s front desk is the control centre
for the property and workers at the Front Office Management
supervisory level and must consist of well-
trained and motivated professionals in order
Trainee (0-2 years)
to achieve business objectives of high yield,
high occupancy rates and above all, top
quality service. Front Office Executive
(1-3 years)
These professionals ensure that customer
service expectations are being met. Shift Leader (2-4 years)

Assistant Front Office

They oversee and determine the Manager (4-7 years)
resolution of problems arising from
owner/guest concerns, reservations and Front Office Manager (5-8
unit assignments and other unusual years)
requests and inquiries.
 HOUSE KEEPING
Housekeeping Housekeeping in a hotel is a very physically
Senior Room Boy demanding job that includes many varied
(0-1 years) tasks. The actual amount of work depends on
the size of the room and the number of beds. A
Floor Supervisor housekeeper needs between fifteen and thirty
(1-3 years)
minutes to do one room. The housekeeping
Assistant Executive Housekeeper (4- department is in charge of the following tasks:
7 years)

Executive Housekeeper (7-10 years) Making beds

Tidying rooms
Cleaning and polishing toilets,
taps, sinks, bathtubs and mirrors
Washing floors
Removing stains
Vacuuming
 FOOD PRODUCTION
Food Production
Food Production is an operating system and the
Associate Chef- II
quality of food that a hotel delivers to its customers
(0-2 years) is a key part of its product offer.
Therefore, chefs play a vital role in the hotel set up.
The reputations of hotels ride on food quality and
Associate Chef- I
(2-3 years) thus food production operations are a critical issue.

Chef (3-4 years)

Sous Chef (4-6 years)

A career in Food Production involves
Head Chef (6-7 years)
administrating the procedures used in
quantity food production management
Assistant Executive Chef (7-9 including quality control, food costing,
years) work methods, menu planning, food
production systems and service.
Executive Chef
(9-10 years)
 FOOD & BEVERAGE SERVICES
F&B services and related areas employ bartenders,
Food
Food && Beverage
Beverage Services
Services waiters and waitresses who are at the front line of
customer service in restaurants, coffee shops and other
food service establishments.
Steward (2-4 years)
There is substantial movement in and out of these
occupations because education and training
Captain (4-6 years) requirements are minimal and the predominance of
part-time jobs is an attractive option to people
seeking a short-term source of income rather than a
Assistant Restaurant career.
Manager (6-7 years)
However, keen competition is expected for the
posts of bartenders, waiters and waitresses,
waitresses and
other F&B service jobs in popular restaurants where
Restaurant Manager
(7-9 years) potential earnings from tips are greatest.
greatest
 Job Opportunities for Hotel Management graduates

A graduate can join in the variety of roles to begin with his

career. Some of the work roles are given below for reference.
Management Trainee in Hotel and Allied Industry
Hospitality Executive
Kitchen Management/House and Institutional Catering
Supervisor/Assistant
Faculty in Hotel Management/Food Craft Institutes
Cabin Crew in National and International Airlines
Catering Officer in Cruise lines/Ships
Marketing/Sales Executive in Hotel/Multinational Companies
Customer Service Executives in Banking /Insurance and other
Service Sectors
Manager/Supervisor in Tourism Development Corporations
Entrepreneurship opportunities and many more
Work zone ~ Types of Hotels
 Salary trends in Hotel Industry

The salaries of hotel

employees have increased
by 20 to 25 percent in the
last one year alone.  

This is due to hotels

competing with other sectors
such as the booming retail
and fast food industries for
unskilled and semi-skilled
labour, the employment costs
are rising with workers
demanding higher benefits.
Alternate Careers
 Alternate Careers

Public Relations
The importance of PR is expected to grow, more so as
globalisation has revolutionised the business
environment. Courtesy the hands-on experience
of hotel management professionals, they can
get easily acclimatised to the hectic schedules
of the PR industry.

Also, quick thinking, being able to work under pressure, an

outgoing personality and excellent communication - skills
which you acquire as a hotel management professional will help
you build a successful career in the PR industry. 
 Alternate Careers

Event Management
Event Management is a multi-million-dollar
industry, growing rapidly, with thousands of
mega shows and events hosted regularly.
On the professional side, event management
is a glamorous and exciting profession that
demands a lot of hard work and dynamism.

As a professional with a background in the hospitality

industry, you may already possess the skill sets and experience
needed to manage events (parties, conferences, etc.) and a
career in Event management would be essentially, an extension of
your present role.
 Alternate Careers

Consultancy
A consultant is a subject-matter expert who provides
his skills to a client for a fee.

A Hotel Consultant can work independently or as

a team player. A Hotel consultant can also
choose his area of specialisation – such as
Housekeeping, F&B to name a few.
 Alternate Careers

Travel & Tourism

"There will be a requirement of about 10 million people in
the travel Industry in India. The industry needs manpower,
which is highly qualified, has leadership qualities and a quest
to lead the Indian tourism industry," says Kamal Hingorani,
vice-president and head, Kuoni Academy of Travel.

A good know-how of the hospitality sector coupled with a

pleasant personality, a flair for language and excellent
communication skills make for a winning combo and
will help you soar high in the travel and tourism sector.
 Celebration Time

Celebrities from the Hotel Industry

Mr. Raymond Bickson

Managing Director and Chief Executive Officer

The Indian Hotels Company Limited
 

Bickson is used to the cliché, the hotelier’s hotelier: A man

who has seen every great hotel in the world from the inside, who
knows everybody in the business, and who has an intuitive grasp of
hotel operations. Bickson’s education encompasses languages, French
culture, hotel services, cooking, and financial management.
Sanjeev Kapoor
Restaurant Consultant, Celebrity Chef

Sanjeev Kapoor, Chef Extraordinaire, TV show host, author

of nine best selling cookbooks, restaurant consultant and
winner of several culinary awards! He has successfully carved
a niche for himself in the hearts of Indian cuisine aficionados.
For further details on the topic, refer to the Report on
‘Careers in Hotel Management’
HAPPY READING!
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