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Wireless Broadband QoE

Monitoring

NxRay Overview
a highly scalable solution for mobile broadband testing and QoE
assessment
NxMirror
NxMirror

NxWeb
Powerful Reporting
& Administration

Ad-hoc queries and custom


Ad-hoc queries and custom
reporting
reporting

NxServer
Cloud Computing
Highly Scalable &
Reliable
Server Hosting or
local installation

Internet

NxClient
Background SW
client
Low CPU & Memory
allocation
Active Testing Mode
Passive Monitoring
Mode
Designed to coreside on end user
PC / Laptops

NxWire
NxWire Client:
Client:
Active
Active testing
testing probes
probes
Based
on
commercial
Based on commercial
equipment
equipment
Rapid
Rapid and
and easy
easy
configuration
configuration
Fixed
Fixed broadband
broadband service
service
monitoring
monitoring
Manual
Manual and
and remote
remote active
active
testing
testing

iXRay
iPhone app for
active testing
NxDroid
Android based app
for both active
testing and passive
monitoring

Private & Confidential

NxRay Galaxy
Device
Performanc
e

Customer
Care Module
&
troubleshootin
g

Passive
Monitorin
g

Grand Scale Passive Monitoring

NxClient

Market
Research

Service
and
performan
ce
Monitorin
g

NxDroid

Active Testing

NxWire

iXRay/iXRay plus

NxClient

NxDroid

Private & Confidential

NxClient

Private & Confidential

NxClient Key Features & Benefits


(1/2)
Easy installation with automatic registration to support grand scale passive
monitoring

Multi technology support: GPRS/EDGE, UMTS R99, HSDPA, HSUPA,


HSPA+, LTE
Support for a wide range of commercial USB Modems
Data Collection based on real time subscriber traffic
Easy client installation with automatic registration (2 seconds)
Client SW designed to minimize impact to end user: NxRay is a true
passive monitoring solution, no impact to normal usability of the modem
& dashboard
Use the same services and applications as your subscribers
Measurements done in areas where your subscribers are
Minimum Log file size and deleted after successful upload
NxClient Software updates
NxRay caters for data integrity and privacy standard regulations: Hash
functionality avoids uploading and storing in NxServer sensitive data
such as the subscribers IMSI (SMS adapts to customer needs)

Private & Confidential

NxClient Key Features & Benefits

(2/2)

easy installation with automatic registration to support grand scale passive


monitoring

Support for Active Testing using a centralised web server approach


Logging of most important network radio trace parameters
Logging of key Layer 3 based events and KPIs having an impact on QoE
IP based KPIs
State of the art Web based reporting to view network QoE statistics
Possibility to download reports locally in Excel, PDF, Power Point and Google Earth export for
geolocation if GPS is used
LAC, BTS and Cell based KPIs geolocation: Map Stats
Designed to work with high volume of clients: grand scale passive monitoring
Possibility to perform queries on a simplified DB structure: NxMirror
No HW Costs
No Drive Test Costs
Available both as perpetual license and as a service

Private & Confidential

NxClient detailed description


A unique patent pending design enabling true transparent monitoring

NxClient relies on a patent filed software


architecture, where there are two main
components, the NxMonitor application and the
NxFilter driver
NxFilter acts as a kernel level driver, between the
dashboard and the device
This unique approach enables solving the
problem with the modem/dashboard
communication
Dashboard has exclusive access to ports: our
architecture solves this issue
Possibility to use the modem in Diagnostics mode to
collect QoE parameters/KPIs
No impact to normal usability of the modem
Limit the usage of RAM and CPU in end users
equipment

Private & Confidential

NxClient QoE value proposition


logging of the most important IP/radio/network/device KPIs & parameters for QoE
understanding and subscribers problem solving
TCP/IP and application layers KPIs and
Layer 3 based events and KPIs: RRC
parameters for an E2E perspective: Packet Loss
Connection process, PDP Context
estimation, RTT, Receiver Window & Zero win
Activation process including key parameters
events, user perceived connection time, IP
and reject/failure causes
Throughput

GPRS/EDGE: RxLev, Bad Coverage


RxLev
UMTS: Ec/Io, RSCP, RSSI, TxPower, Bad
Coverage Ec/Io, Bad Coverage RSSI
HSPA: CQI, HSDPA modulation,
Scheduled Rate, HARQ Statistics,
Number of Codes, Serving Grant, Happy
Rate, DC-HSDPA usage, HS-DSCH
Throughput, E-DCH Throughput
LTE: RSRP, RSRQ
Worst Cell/Worst IMSI/Trend: 2G Usage,
PDP Activation Error Rate (%), Bad
Coverage Ec/Io, Bad Coverage RSRP,

RSRQ, RSSI, CQI, QPSK (%)


modulation, Avg DL Throughput, Max DL
Throughput

L3/RRC

TCP/IP
L2

Access Network

User Equipment

Device/System related parameters: RAM/CPU consumption, OS,


Firmware, Web Browser, APN, user perceived connection time,
dashboard (communication manager) settings

Private & Confidential

NxDroid
Private & Confidential

Why NxDroid?
..The PROBLEM of smartphone users

Drive testing tools provide a technical measurement of specific routes, but dont give insight about
the smartphone end user perceived quality

Network probes or similar approaches collect high volume of traces but real time analysis on end
user reported problems is usually complex

Need to obtain real coverage maps as perceived by your subscribers

The above methods cannot locate end user experienced events that impact their QoE, such as a
drop call, a PDP drop or a no coverage situation which would disable data connectivity

Android will own a 50% smartphone market share by 2012*

Fastest growing smartphone platform (rised from 3,5% to 25,5% share in one year, 3Q 2009 to 3Q
2010)

* Source: Gartner

Private & Confidential

NxDroid end user application


Coverage Checker
Enables easy and quick coverage check and
tests geolocation

Test your connection


Predefined and customizable active tests (Ping,
FTP DL/UL, HTTP Put/Get, Web Browsing). The
active tests are uploaded to NxServer for
analysis

Upload Feedback
Enables uploading end users feedback
(Customizable)

Traffic Statistics
To obtain traffic stats, such as traffic per
process to better control data consumption

Private & Confidential

NxDroid Passive Key Features & Benefits


(1/2)
Multi technology support: GPRS/EDGE, UMTS R99,
HSDPA, LTE (from Android 2.3)
Support for the major part of commercially available
Android based smartphones from Android OS 2.2 and
onwards
Data Collection based on real time subscriber traffic and
actual device
NxDroid client application can be downloaded from
Google Play or distributed through a link (Marketing
pages, support pages, mail, etc)
NxDroid client SW designed to minimize impact to end
user: true passive monitoring solution
Use the same services and applications as your
subscribers
Measurements done in areas where your subscribers are

Private & Confidential

NxDroid Passive Key Features & Benefits

(2/2)

Geolocation of QoE related events and Heatmaps support


through NxWeb based maps
Logging of radio coverage information
Logging of No Service areas
Logging of Call events and statistics
Logging of User Throughput
Logging of processes traffic consumption
Designed to work with high volume of clients
No HW Costs
No Drive Test Costs
IMSI Hash option
Centralised web server approach: NxWeb
NxMirror enables Ad-hoc queries and custom reporting

Private & Confidential

Example of NxDroid Passive Logged parameters and


events
As perceived by your customers

IMSI/Hash
MCC, MNC, LAC, Cell ID
Connection Type
Technology (Data Bearer)
RxLev/RSCP
No Service/Retrieve Service
PDP Drop
PDP Fail
PDP fail and drop causes
User DL/UL Throughput
Position
Call Events and Statistics
Traffic per process
RAM/CPU consumption
APN
Time in Wi-Fi

Private & Confidential

NxRay Active Testing - a broad solution


A Cost Effective solution to meet your needs

Drive
Drive Testing
Testing

Static
Static Monitoring
Monitoring

On
On the
the Spot
Spot
Network
Network quality
quality Check
Check

Private & Confidential

Active testing key features & benefits (1/2)


A cost effective mobile broadband performance monitoring system

Highly cost effective and flexible probes solution with easy & economical upgrade
capabilities to match the enhancement of the data network

Based on commercial equipment: PC, laptop, Mini-Laptop and a USB modem,


Android device. Easy to upgrade with new devices

Relies on the NxServer infrastructure with no need of additional HW or SW


components

Set up for mobile broadband service monitoring or drive testing by using


commercial probes

Tests creation, assignment to probes over the air and reports visualization via
NxWeb

Real time results availability for post processing

Private & Confidential

Active testing key features & benefits (2/2)


A cost effective mobile broadband performance monitoring system

Multi technology Solution: GPRS/EDGE/UMTS R99/HSPA/HSPA +/LTE

Ping, FTP DL, FTP UL, HTTP Browser (with real browser launch and measuring
download time), HTTP Put, HTTP Get, Full Working Order tasks available

NxClient Full Layer 3 decoding and logging

NxClient IP trace pcap file creation

Sequential mobile broadband benchmarking

Unattended Probe

Remote configuration and tests management


OTA Assignment to the probe(s)
Probe status feedback and configurable notifications
SW Watchdog able to restart the NxClient probes
Use of CCE for jobs/network performance overview

Private & Confidential

NxWire

Swiss Mobility Solutions product for fixed broadband performance testing

Relying on the NxServer/NxWeb platform

Supports both manual and remote test scheduling

Support of Ping, FTP DL, FTP UL, HTTP Put, HTTP Get, Web Browsing (with real browser
launch and measuring download time) and Full Working Order tasks

Logging of IP Trace, IP.pcap file

NxWire client can be used for general fixed broadband active testing (Ethernet, Wi-Fi, DSL
modems, etc)

NxWire client needs an easy initial previous configuration upon installation, taking some
seconds, to identify a probe (this identification will be then used for registration in
NxServer)

NxWire is an active testing product aimed for engineering use, not supporting passive
monitoring transparent to end users operations

Private & Confidential

NxWire active testing key features &


benefits
A cost effective fixed broadband performance monitoring system

Highly flexible and cost effective fixed broadband testing probe based solution
Based on commercial equipment, PC, laptop, Mini-Laptop and available fixed
broadband connectivity
Relies on the NxServer infrastructure with no need of additional HW or SW
components
Set up for fixed broadband service monitoring by using commercial probes
Tests creation, assignment to probes over the air and reports visualization
via NxWeb
Near Real time results availability
Unattended Probe
Remote configuration and tests management
OTA Assignment to the NxWire probe(s)
Probe status feedback and configurable notifications

Private & Confidential

iXRay/iXRay plus

Private & Confidential

iXRay/iXRay plus Key features


Offers a true picture of Mobile Broadband performance

Support for iPhone 3G, 3GS and 4G models

Downloadable from Apple Store

Professional and easy to use GUI

Collection of Application Throughput, location and test related KPIs

Data Collection based on Active Measurements

FTP DL, FTP UL, Ping, HTTP Put, HTTP Get, Web Browsing

Small Log file

Relies on the NxServer/NxWeb platform

Automatic registration in the NxRay Server and measurements upload

iXRay plus features the logging of the following Radio parameters: Cell
ID, PSC, RSCP, RxLev, Ec/Io, UARFCN, Data Technology

Private & Confidential

iXRay Data active tests


With iXRay you can reach a great number of end users

Just with a simple touch


end users can:
Run FTP (Down/Up), Ping,
HTTP (Put/Get) tests
Look the network data
performance with a real time
GUI
Historic results visualization
You can brand your client
application and customize
test parameters
Log files are deleted
automatically after successful
upload
Private & Confidential

NxWeb
Swiss Mobility Solutions common reporting interface, delivered with full
flexibility

Administration and
management

CCE Cockpit

Troubleshooting

Powerful Filtering

Online Reporting

Export functionality
and mapping

Highly scalable, agile transitions and fast


response for the best possible user experience

Private & Confidential

NxWeb administration and


management
provides you with full control

User account configuration


Device management
Registered clients control
Active testing management
Tests configuration and assignment
Tests Scheduling
Probe status control
NxWeb is the common control interface

Private & Confidential

NxWeb
As well as powerful reports and filtering options

Passive reports for NxClient and NxDroid platforms which help you to understand QoE
Active reports for NxClient, NxDroid, NxWire and iXRay probes
NxWeb based maps for QoE events geolocation and Heatmaps
Powerful Filtering & Export Capability to troubleshoot and to benchmark according to a
wide range of indicators
Summary reports
User Breakdown reports
Active Test KPIs reports
Radio quality reports
Throughput reports
Trend reports: to analyse a wide range of KPIs evolution over time in order to discover
trends, problems and to benchmark
Marketing reports
Worst cell reports
Worst IMSI reports
Common reporting interface

Private & Confidential

Example of NxWeb reporting


wide range of NxClient reports to understand the perceived QoE from and E2E
perspective

Private & Confidential

NxWeb: Map location of QoE events


NxWeb based mapping functionality to geolocate QoE events

Private & Confidential

NxDroid Heatmaps
Obtain coverage maps as perceived by your subscribers

100 x 100 m, 800 x 800 m, 6400 x 6400 m coverage squares and


different zoom levels
Timestamp, operator, technology and samples volume filters
Several customization possibilities: calculation method, thresholds
and colors
Only samples with 200 m accuracy are considered
Both passive and active heatmaps are supported

Customize
colours and
thresholds
Select
calculation
method,
averaging dBms
or linear values

Private & Confidential

Map Stats Module


Learn the indication per LAC/BTS/Cells based on the subscribers QoE

Low CQI distribution in this cell

Private & Confidential

QoE Monitoring with NxRay


helps to assure customer satisfaction and prevents surprises

QoE monitoring using real live traffic


Testing the same services and
applications as the end-users
Measurements done in the same
locations as the end-users
Designed to monitor thousands of
clients
Customer Care Expert Module to
streamline Customer Care
departments operations
Automatic upload of test results
Monitoring QoE on Grand Scale with
thousands of probeshas proven to
be a real success

NxRay Benefits
Improve your Network Service quality
Monitor your subscriber traffic
Which devices work best
Speed up your customer care
Reduce churn
Optimize your capital & operational
expenditures

Private & Confidential

Thank
you