Sie sind auf Seite 1von 25

Organizational Process

A process is a set of actions that are


logically sequenced.
For example, organizations have
goals, and they achieve it by creating
products and services and this is
done in a logical sequence.
The components of this sequence is
given in the next slide.

Organizational Process
Sequence
VISION, MISSION, BUSINESS
DEFINITION
STRATEGY
STRUCTURE
SYSTEMS
PROCESSES
JOBS
TAKS ( ACTIVITIES)

Organizational Process
STRATEGSequence
STRUCTU
SYSTEM
PROCESS
MISSION
VISION
BUSINES
SDEFINTIO
N

CORPORA
Y
TE
BUSINES
S
FUNCTIO
NAL

RE

SIMPLE
TALL
FLAT
ADHOCR
ACY

SIMPLE
COMPLEX
OPEN
CLOSE

PLANNING
ORGANISI
NG
STAFFING
DIRECTIN
G
(LEADING)
CONTROLL
ING
JOB

OUTPUT
OR
OUTCOM
E

TASK

Organizational Process
Vision & Mission
A vision is a goal that is massively
inspiring, overarching and long term.
It represents a destination that is
driven by and evokes passion.
A vision may or may not succeed; it
depends on whether everything else
happens according to a firms
strategy
A vision statement is a formal
statement of what business wants to
be.

"the

world's most
respected
service brand."

Organizational Process Vision


How do we make a vision?
A vision statement should have
four parts
( Collins and
Porras). They are:

Core values
Core Purposes
BHAG ( Big Hairy Audacious Goals)
Vivid Description

Organizational Process Vision


CORE VALUES
Core values are those things which are very
close to your heart that you will not give up
at any cost. It can be integrity or quality.
Usually all companies will have 4 to 6 core
values.
CORE
This isPURPOSE
something you want to achieve
within the framework of our core values.
It gives achievement orientation to business

Organizational Process Vision


The BHAG
This is about having a goal which qualifies
the purpose.
BHAG should be big, yet specific and your
chance of attaining should be more than
70%
VIVID
DESCRIPTIOIN
It should be simple and easily
understandable
It can be understood by your grandmother as
well as a 12 year old child. ( called as
Grandmas Test or the 12 Year Old Test)

Organizational Process Mission


Mission is the purpose for the
existence of a company.
It is always defined from the point of
view of the customers.
It explains what the company want to
do for the customers and other
stakeholders (public, government,
suppliers, employees etc) so that the
company can achieve its vision
easily.

Mission Statement :
Definition
A sentence describing a company's
function, markets and competitive
advantages; a short written
statement of your business goals
and philosophies.
It explains what the company intend
to do to achieve what it want to be.
( The efforts that will be done by the
company to achieve its vision)

Mission Statement
Mission statements define the
organization's purpose and primary
objectives. These statements are set
in the present tense, and they
explain why you exist as a business,
both to members of the organization
and to people outside it. Mission
statements tend to be short, clear
and powerful.

Organizational Process Strategy


Strategy means the grand plan and
the term is borrowed from the
military which is distinguished
between the grand plan and actual
action by calling former as strategy
and the latter as tactics.
Strategy can be divided into three.
Corporate Strategy
Business Strategy
Functional Strategy

ST
RA
GY TE

Corporate Strategy

An organization is structured at three


levels as follows:
CORPORATE
LEVEL
(Board of Directors,
CEO etc)

Business Level
SBU 1

Functional Level
(Marketing, Finance,
Operations etc)

Strategic
Business Unit
(SBU ) 2

Strategic
Business Unit
(SBU ) 3

Functional Level
(Marketing, Finance,
Operations etc)

Functional Level
(Marketing, Finance,
Operations etc)

Organizational Process - Structure


Structure follows strategy
In small organization, the structure is
simple and the structure comprises of
few departments.
In big organizations, it will be divided
between different departments such as
finance, marketing, production, HR etc
Each department will have a head, some
people, a rule for communication etc.
These basic pillars on which the
business is built are called the structure

Organizational Process Structure


Structures can be:
1.Simple ( small organizations)
2.Hierarchical ( Tall and Flat Structure)
3.Adhocracy (Structure of future where
information flow takes place in all
directions thus enabling organization to
take advantage of opportunities as never
before)
4.Matrix (Reporting to local in charge as
well as the in charge of the department
in HO. Used by MNCs)

Tall and Flat Structure

Organizational Process Systems


The system is the way we group
functions, create a logical order,
organize the flow of information and
resources and let it run almost by itself.
Each system is independent as well as
interdependent. For example,
marketing system is dependent upon
HR system to get people , but at the
same time act independently.

Organizational Process Systems


It is easier to think in terms of human
body system consisting of the
cardiovascular system, digestive system
etc. Cardiovascular system is fairly
independent but it is also dependent on
other systems for energy.
In business too, we have systems such as
HR, operations, finance, marketing etc.
Now a days, more systems are added
such as Supply Chain Management,
International Marketing etc.

Organizational Process Systems


System can be simple, complex,
open or closed.
Typically every system would have:
Input (raw materials, resources etc)
Throughput ( the way it is mixed and
connected)
Output ( a final or interim product )

Managemen
t Functions
(Process)

Organizational Process Processes


Process is a set of logical activities that lead
to some final or interim output. For
example, to manufacture some thing or to
provide service, there is a logical sequence.
For example, to manufacture something, it
should be planned, resources should be
coordinated, sufficient manpower should be
provided, proper direction should be given
and the work should be controlled and
monitored.
Thus at business level some process come
into play.

Organizational Process JOBS


Each process is made of several jobs.
A job is a set of similar activities. For example,
the job of a teacher involves the task of
preparing for the class, teaching, making
question papers, correcting papers, giving
feedback to the students etc.
So a job is a cluster of similar tasks. The size of
this cluster depends on the capacity of a
person to do it.
For example, in a small school, a teacher may
do all those jobs but if it is a university, then
many people will do one task

Organizational Process TASKS


(Activities)

This is the most basic unit in an


organization.
In a big organization, a person may be
performing only one task ( for example, in
accounts department, one accountant may
be handling accounts receivable, another
may handle payable whereas a third
person may be doing bank reconciliation).
So the activity that is performed by a
person in one particular department can
be termed as tasks.