Beruflich Dokumente
Kultur Dokumente
CULTURE
TITO YUSTIAWAN, DRG., M.KES
DEPARTEMEN ADMINISTRASI DAN KEBIJAKAN KESEHATAN
FAKULTAS KESEHATAN MASYARAKAT
UNIVERSITAS AIRLANGGA
Outline
1.
2.
3.
4.
5.
6.
What is Culture?
Values, norms, guiding beliefs, and understandings that are shared by
members of an organization
Observable symbols
Underlying values
2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Elements of
Organizational
Culture
Artifacts of
organization
al culture
Organizationa
l culture
14-7
Characteristics of
Organizational Culture
Philosophy
Observed
behavioral
regularities
on treatment
of employees/
customers
Rules of
employee
behavior
Organizational
Culture
Norms
Dominant
values
Organizational
climate
3.7
10
2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Sense-making
device
Organizational
Culture
Social system
stability
Collective
commitment
Embedding Organizational
Culture
Formal statements of organizational
philosophy, mission, vision, values, and
materials used for recruiting, selection and
socialization
The design of physical space, work
environments, and buildings
Slogans, language, acronyms, and sayings
Deliberate role modeling, training programs,
teaching and coaching by managers and
supervisors
Explicit rewards, status symbols (e.g., titles),
and promotion criteria
Stories, legends, and myths about key people
Building Culture
Recruitment and selection.
Socialization.
Performance Evaluation.
Leadership. - Employee Motivation & Decision Making
Compensation Packages.
Grievance Handling.
Conflicts and Differences handling.
Discipline and Morale
Career Planning and Development
Developing OC involves
* Developing a strong corporate identity
* Development of important values
* Building healthy traditions
* Developing consistent management
practices
Types
* Autocratic or feudal culture is characterized by
centralized power concentrated in a few persons,
and observation of proper protocol in relation to
the person/s in power.
* Bureaucratic culture is characterized by primacy
of procedures and rules, hierarchy and distant
and impersonal relationship.
* Technocratic culture emphasizes technical
/ professional standards and improvement.
* Entrepreneurial culture in concerned about
achievement of results and providing excellent
services to the customers.