CONFLICT

WORKPLAC

Definition :Dictionary definitions vary from calling it a sharp

disagreement to opposing ideas and interests

defines it simply as tension and believes it offers

benefits, as well as disadvantages, in the workplace.

TYPES OF CONFLICT
Interpersonal conflict includes personality clashes and
difficulty working with others, both of which can lead
to the employees showing anger and exchanging
negative comments.
Workplace complaints include disagreement with policies
and procedures, management decisions and individual
entitlements,
which give rise to conflict between the employer or his
representative

EXAMPLE OF CONFLICT IN THE WORKPLACE

Unclear Expectations

Leadership Bias
Diversity
Power Struggles

1) Poor Communication
different communication styles can lead to
misunderstandings between employees or between
employee and manager. Lack of communication
drives conflict underground.

CAUSES OF
CONFLICT
2)Different Values
any workplace is made up of individuals who
see the world differently. Conflict occurs when
there is a lack of acceptance and
understanding of these differences. Individuals
all have different values and beliefs, which
affects the way they approach work and
problem-solving.

3) Scarce Resources
too often, employees feel they have to compete
for available resources in order to do their job. In a
resource scarce environment, this causes conflicts
despite awareness of how scarce resources may
be.

CAUSES OF
CONFLICT
4) Personality Clashes
all work environments are made up of differing
personalities. Unless colleagues understand and
accept each others approach to work and problemsolving, conflict will occur. Clashes occur when
workers have difficulty understanding or accepting
others methods.

5)Differing Interests
conflict occurs when individual workers fight for
their personal goals, ignoring organizational goals
and organizational well-being.

CAUSES OF
CONFLICT
6)Poor Performance
when one or more individuals within a work unit are
not performing - not working up to potential and
this is not addressed, conflict is inevitable. The poor
performance by some employees that causes
additional workload for others.

WORKPLACE CONFLICT PREVENTION

Start Within

Examine yourself first. If you find that you are doing something to contribute to
the conflict, stop the behavior. By doing so, the problem may resolve itself.
Talk About It

Speak with the other person who is involved in the conflict. Ask your coworker
what is causing the conflict. Speak calmly instead of using an aggressive tone. If
it turns out that your coworker was offended by something you said or did,
apologize for the offense. Agree to move on and let the past be the past.

 Don't Gossip

Refrain from discussing the conflict with other coworkers. This is workplace
gossip, which can result in greater conflict if your coworker discovers you
were talking about her.
Speak With Management

Conflict resolution is one of your supervisor's job responsibilities. It's not

necessary to bring every conflict to your supervisor, only conflict that
interferes with your productivity or results in a hostile working environment.

Steps1 :

How to
Manage
Conflict in
the
Workplace

Lead with compassion and empathy. Listen to

each party and make sure you fully understand
each position, complaint and desire before
moving forward.

Steps 2:
Facilitate discussion and mediate that
conversation. Instead, create a forum for
voices to be heard by setting up a meeting. Set
parameters at the beginning.

Steps 3:
Stay aware. To manage conflict, you have to
recognize it, and the longer it festers
unnoticed, the more complex it becomes.
open your ears and listen closely to find out
what's wrong. Sometimes, conflict is normal
and healthy.

Do you want be like this????

Prevent it before its going
ruin your mood in working