Chapter II Part B

Nature & Scope of

Management

Managerial Skills
The Skills required of a successful manager are as
follows:
(1)Technical skills
(2) Conceptual skills Decision making skills,
Organizational
Skills
(3) Human relation skills- Communicating skills,
Motivating skills, Leadership skills

1. Technical skills
Refers to the proficiency in handling
methods, processes & techniques of a
particular kind of business
Essential for a manager to know which
technical skill to employ in a particular
work
In large companies CEOs can utilize
technical abilities of subordinates
In small firms, technical experience may be
quite important

2. Conceptual skills
It is the ability to see the organization as a whole,
to recognize inter-relationships among different
functions of the business & external forces & to
guide effectively the organizational skills
it is critical in top executive positions whereas
technical skills is essential for lower level
management
easier to learn technical skills than the conceptual
skill
Decision making skills
The ability to take timely & accurate decisionsrequires mental ability & presence of mind

3.Human relation skills

Refers to the ability to work effectively with others & build
cooperative work group to achieve organization skills

Communicating skills: the ability to pass on information

to other
Motivating Skills: inspires people to do what the manager
wants them to do- positive / negative motivational methodsreward, praise/ punishment, reprimand, threat.
Leadership skills: the ability to inspire confidence & trust
in the subordinates in order to have maximum operation to
get the work done.
It enables a manager to lead the people working under him.
It is the ability to inspire confidence & trust in the
subordinates in order to have maximum cooperation in
getting the work done.

Managerial Skills & Hierarchy of

organization
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Managerial Skills & Hierarchy of organization

Low- level Management/First-level supervisors
Technical Skills: Of greatest importance at the supervisory level
Human Skills: Helpful in the frequent interactions with the
subordinates
Conceptual & Design skills: not critical for lower-level
supervisors.
Functions of Low-level Management
1. Direct Supervision of workers and their work
2. Developing & improving work methods & operations
3. Inspection Function
4. Imparting instructions to workers
5. To give finishing touch to the plans & policies of top management
6. To act as a link b/w top mangement & the operating force
7. To communicate the feelings of workers to the top management
includes Foremen, Supervisors/ Charge-hands, office
superintendent, inspectors

Middle-level management:
Technical skill -need for this skill decreases
Human skill are essential
Conceptual skill- gain importance
Functions of Middle-level management
1.To cooperate to run organization smoothly.
2.To understand interlocking of departments in major
policies.
3. To achieve coordination b/w different parts of the
organization
4. To conduct training for employee development
5. To build an efficient comany team spirit.
includes Superintendents, Branch Managers, General
Foremen.
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Top- level Management

C onc ep tua l & de s ign ab ili ties & hum an s k ills - a re v alu able
Tec hni c al s k ills - re l ativ ely lit tle in nee d
Fun cti ons O f To p-le ve l M ana gem e nt
1 . Se tti ng bas ic g oa ls & o bje c tiv es
2.E xp and ing / c on trac tin g ac tiv itie s
3. M oni torin g p erf orm an c e
4. De s ig nin g/ re de s ig nin g o rg a niz a tio n s ys tem
5. Sh oul deri ng fi nan c ia l re s po ns i bil itie s
In c lu des Bo ard of Dire c to rs , M an ag ing Di re c t ors , Ch ief Exe c u tive s , Gen era l M an age rs , Own ers , S ha re -h old ers / fi
It is a s s u me d t ha t in larg e c om pan ie s , C EO s c a n u tili z e the te c hn ic a l ab ili ties of s ub ord ina tes .
In s m al ler fi rm s , tec hn ic a l exp eri enc e m a y b e qu ite im por tan t.

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na nc i ers

Organizational
Hierarchy

Middle-Level
managemen
t
First-Level
Manageme
nt

Pl
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T TopLevel
Manage
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