Introducing ClickSoftware

Sage Informatics
Babburu

Agenda

Introducing ClickSoftware
The Business Challenge
The Solution:
ClickSoftwares
unique approach
The Business Value
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Introducing ClickSoftware
Leadership
Market leader in workforce management and enterprise mobility
Recognized by leading industry analysts such as Gartner, Aberdeen, Info-Tech
Blue-Chip customers using ClickSoftware solutions
Global Presence
Offices in Americas, EMEA, and APAC
Over 400 employees worldwide
Eco system of major players, such as SAP,
IBM, Accenture, Infor
200+ engagements
Hundreds of thousands of service people
managed by ClickSoftware solutions every
day

Fundamentals
Listed on NASDAQ Global Select (CKSW)
Market Cap: ~$320M
Consistent multi-year revenue growth and
cash generation
2011 revenues: $87.1 million, 23% y/y
growth
Cash dividend: Annual $0.32 (~3.2%)
Strong balance sheet with no debt
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Recognized Leadership

Delivering Value Across the World

Telecommunicat
ion

Utility &
Energy

Computer &
Office Equipment

Capital
Equipm
ent

Home Services

Public
Services

Cable & Satellite TV

Market Drivers for Mobile WFM

Solutions

Drivers for ClickSoftware Customers

Increasing competitive pressure and as a

result reduced margins on products and
services
Customers demand for faster, cheaper, and
more reliable service
Economically challenging times (cost
pressures)
Technological advances in service
equipment requiring more diverse and
complex resource skills
Increasingly challenging and costly

The Business Challenge

Operations Environment Challenges

Back-Office Operations

Management
Lack of visibility
and control
Misalignment
with corporate
objectives
Suboptimal
resource
utilization

Operations
Management

Customer Service

Field
technicia
ns
Customer
Customer
serviceImpact Analysis

Customers

Poor response time

Respond to customer requests
Long waiting time
Quicker service

Scheduling - time
consuming work
Reactive management of
daily events
Inefficient back-office work

Field Technicians
Long travel
Overtime
Manual work processes

Contradicting Forces
Customer
Experience

Expectation
Commitment
Response time
First Call
Resolution

Revenu
e
Growth
Profit per job

Workfor
ce
Reasonable
Retenti
working
hours
on
Efficient
routing
Reduce paperwork
Compliance

Cover more
demand
Overtime
Cost Reduction Travel costs
Resource
utilization

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Defining the Service Policy

Customer
Experience

Revenu
e
Growth

Workfor
ce
Retenti
on

Cost Reduction
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ClickSoftwares Unique
Approach

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End 2 End Mobile Workforce Solution

Pla
Demand
Demand
Forecasti
Forecasti
n
ng &
&
ng

Resourc
Resourc
e
e
Capacity
Capacity
Planning
Planning

Shift
Shift
Planning
Planning

Planning
Planning

An
al y

Service
Service
Analytics
Analytics

Monitori
Monitori
ng
ng

ze

Scheduli
Scheduli
ng
ng

Field
Field
Executio
Executio
n
n

ec
x
E

e
t
u

Mobility
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End 2 End Mobile Workforce Solution

Customers
Backend
systems

Customers

Businesses

Internal
Customers

Service
types
Repair

ERP
CRM

New
Installatio
ns

Asset and
Outage
Mgmt

Preventive
Maintenanc
e

Employe
e

CREW

Contract
or

Resources

Equipme
nt

Constructi
on

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Enterprise Service Chain Optimization

Decision Making Time Horizon
Before

Execution

Daily
Scheduling:

After
Business
Intelligence

Our Solutions

Proactive
Management

The Day of Service

Mobility:

SMB Offering
Medium Business:

Our portfolio of
solutions is
available on
premises as
well as
on the Cloud

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ClickSoftwares Unique Capabilities

An End-to-End Service Management Workflow:

Demand Forecasting, Demand Planning, Resource Capacity Planning,
Scheduling, Monitoring, Execution Reporting, Resource Management, Work
Order management, Asset Management
Market Leader:
Domain Expertise, Partner Ecosystem, vast service experience in various
industries
Highly Scalable Solution:
The solution can support small service businesses to large enterprise field
service organization, enabling business growth support (Field resources can
range from 30-50 to more than 25,000 field resources)
Allow Business Agility in the Fast Changing Service Environment:
User-friendly environment that allows business owners to define new work
processes, business forms and supported workflows
Open Environment:
Supporting both cloud and on premise deployment, according to your
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business needs

The Business Value

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The 4 Pillars of ROI : Proven, Real &

Achievable Benefits

Thank you

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