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organizational

ior

behav

GROUP
GROUP MEMBERS
MEMBERS
SHAFI ULLAH KHAN
M.FARHAN BASHIR
WASEEM ABBAS
ZAHID MUSHTAQ
AMEER HAMZA
FAISAL MOHAMMAD

2012-CH-38
2012-CH-66
2012-CH-106
2012-CH-28
2012-CH-16
2012-CH-113

Enter
Enter Organizational
Organizational Behavior
Behavior
Organizational behavior
(OB)
A field of study that
investigates the impact
that individuals, groups,
and structure have on
behavior within
organizations, for the
purpose of applying such
knowledge toward
improving an
organizations
effectiveness.

What
What Managers
Managers Do
Do
Managers (or administrators)
Individuals who achieve goals through other
people.

Managerial
ManagerialActivities
Activities
Make
Makedecisions
decisions
Allocate
Allocateresources
resources
Direct
Directactivities
activitiesof
ofothers
others
to
toattain
attaingoals
goals

Where
Where Managers
Managers Work
Work
Organization
A consciously coordinated social
unit, composed of two or more
people, that functions on a
relatively continuous basis to
achieve a common goal or set of
goals.

Management
Management Functions
Functions

Planning
Planning

Organizing
Organizing

Management
Management
Functions
Functions
Controlling
Controlling

Leading
Leading

Management
Management Functions
Functions (contd)
(contd)
Planning
A process that includes defining
goals, establishing strategy, and
developing plans to coordinate
activities.

Management
Management Functions
Functions (contd)
(contd)
Organizing
Determining what tasks are to be
done, who is to do them, how the
tasks are to be grouped, who reports
to whom, and where decisions are to
be made.

Management
Management Functions
Functions (contd)
(contd)
Leading
A function that includes motivating
employees, directing others,
selecting the most effective
communication channels, and
resolving conflicts.

Management
Management Functions
Functions (contd)
(contd)
Controlling
Monitoring activities to ensure they are
being accomplished as planned and
correcting any significant deviations.

Management
Management Skills
Skills
Technical skills
The ability to apply specialized
knowledge or expertise.

Human skills
The ability to work with,
understand, and motivate other
people, both individually and in
groups.

Conceptual Skills
The mental ability to analyze and
diagnose complex situations.

Effective
Effective Versus
Versus Successful
Successful Managerial
Managerial
Activities.
Activities.
1.
1.Traditional
Traditionalmanagement
management
Decision
Decisionmaking,
making,planning,
planning,and
andcontrolling
controlling

2.
2.Communication
Communication
Exchanging
Exchangingroutine
routineinformation
informationand
andprocessing
processing
paperwork
paperwork

3.
3.Human
Humanresource
resourcemanagement
management
Motivating,
Motivating,disciplining,
disciplining,managing
managingconflict,
conflict,staffing,
staffing,
and
andtraining
training

4.
4.Networking
Networking
Socializing,
Socializing,politicking,
politicking,and
andinteracting
interactingwith
withothers
others

Allocation
Allocation of
of Activities
Activities by
by Time
Time

Challenges
Challenges and
and Opportunities
Opportunities for
for OB
OB (contd)
(contd)
Improving Quality and Productivity
Quality management
Process reengineering

Responding to the Labor Shortage


Changing work force demographics
Fewer skilled laborers
Early retirements and older workers

Improving Customer Service


Increased expectation of service quality
Customer-responsive cultures

What
What Is
Is Quality
Quality Management?
Management?
1. Intense focus on the customer.
2. Concern for continuous improvement.
3. Improvement in the quality of everything
the organization does.
4. Accurate measurement.
5. Empowerment of employees.

Improving
Improving Quality
Quality and
and Productivity
Productivity
Quality management
The constant attainment of customer
satisfaction through the continuous
improvement of all organizational processes.
Requires employees to rethink what they do and
become more involved in workplace decisions.

Process reengineering
Asks managers to reconsider how work would be
done and their organization structured if they
were starting over.
Instead of making incremental changes in
processes, reengineering involves evaluating
every process in terms of its contribution.

Challenges
Challenges and
and Opportunity
Opportunity for
for OB
OB (contd)
(contd)

Improving People Skills


Empowering People
Stimulating Innovation and Change
Working in Networked Organizations
Helping Employees Balance Work/Life Conflicts
Improving Ethical Behavior

2005 Prentice Hall Inc. All rights reserved.

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