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 Challenges of Governance in India

‡ 1.2 billion people

‡ 600,000+ villages, 70% population rural

‡ Multi-ethnic, Multi-religious, Multi-lingual Society

‡ Multi-party, Multi-tiered democracy

‡ 35 States & UTs; 240,000 + Local Bodies

2
 India Growth Story - ICT

‡Accelerating GDP growth @ ~8%

‡Rapidly growing IT/Services sector

‡Explosive telecom growth:

¬ Ãver 500 million telecom subscribers
¬ 60 million internet users;
¬ 6.98 million broadband subscribers

Still sharp economic and social divide

remains
þ
meGP Vision
³ Make all Government services
accessible to the common man in
his locality, through common
service delivery outlets and ensure
efficiency, transparency & reliability of
such services at affordable costs to
realize the basic needs of the
common man´

_
Strategy to realize the vision
‡ Centralized Initiative, Decentralized Implementation
‡ Focus on Services & Service levels
‡ Ãwnership and Central Role of Line Ministries / State
Governments
‡ Processes of Business Process Reengineering, Change
Management & Project Management to be followed
‡ Support and Facilitation Role of Department of Information
Technology and Department of Personnel and Administrative
Reforms
‡ Emphasis on Public Private Partnerships

5
 meGP Implementation
‡ Responsibility of Central Government Departments in
meGP Implementation
DIT RESPÃmSIBILITY DIT - DAR & PG RESPÃmSIBILITY

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 Components of meGP

‡ Implementation Framework
‡ e-Infrastructure
‡ Web Enabled Delivery of Public Services
‡ Capacity Building, Awareness, Communication
‡ Standards, Quality and Security

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 Implementation Framework
Apex Body
( Headed by PM)

Apex Committee
National e-Governance ( Headed by Cab Secy)
Advisory Board
( Headed by Minister)

DIT Line Ministries

NISG NeGD NIC

8 State Governments

Core Infrastructure
÷Common Service Centres (CSCs)
¬100,000+ CSCs for 600,000+ villages

÷State Wide Area metworks (SWAms)

¬2Mbps secured intra-network up to Block level

÷State Data Centers (SDCs)

¬For hosting State-level e-Governance Applications
and Data

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State Portals, SSDG & e-
e-Forms
‡ State Portal
¬ Repository of Government Information and services
¬ Enables citizens to download & submit forms electronically
‡ State Service Delivery Gateway (SSDG)
¬ Enables routing of messages based on standards
¬ Routing of forms to a particular office of a Department
‡ E Forms
¬ Facilitates standardized, interoperable format
¬ For electronic service delivery
 



  





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meGP Service Delivery Strategy
Cll C tr

SD 4 iq li ti I
ÔÔ t ti ti
State rtal
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CSC r t li r
CSC Internet r  ti 
SSDG
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CSC  l t
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State
Registrati
n Revenue
Districts
SHQ
Blocks Transp
rt Municipalities C llect r͛s
Office
Taluks
Govt. Departments at various levels Tehsil / Taluks
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 People Infrastructure
÷Capacity Building Scheme for States
¬To create capacities in States for project management
& implementation
 By tapping government & private sector talent
¬ Train & sensitise employees
¬To undertake change management
 To orient project implementation towards service delivery

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 -li
li r f r i 
‡ 27 Miin Md Prj t (MMP)
‡ Implmntd in PPP Framwrk
‡ MMP bad n th fllwing prin ipl:
¬Ãwnership ± Services , Services level &
implementation

‡ Independent assessment of outcomes by

IIIrd Party
%þ
Mission Mode Projects (MMPs)
¬ Central (9) ¬ State (11) ¬ Integrated (7)
‡ Income Tax ÷ Agriculture
‡ e-Biz
‡ Central Excise ÷ Land Records 1
‡ Passports/Visa ÷ Land Records - mLRMP ‡ EDI
 Immigration ÷ Transport ‡ India Portal
‡ MCA 21 ÷ Treasuries ‡ CSC
‡ mational ID / UID ÷ Commercial Taxes ‡ mSDG
‡ Pensions ÷ Gram Panchayats
‡ e-Courts
‡ e-Ãffice ÷ Municipalities
‡ e-Procurement
‡ Banking (Industry ) ÷ Police - CCTmS
‡ Insurance (Industry) ÷ Employment
÷ Exchange
÷ e-District

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Post Implementation Stage:
Ãutput: Delivery of services, service
levels

3
Implementation Stage Ãutput: Implementation at sites
Develop & implement Rollout Plan for the project

Design and Development Stage Ãutput: DPR and Scheme

2 Approval
Identify parameters for process modification, technology choice,
conduct pilots, define milestones, timelines etc.
1
Conceptualization Stage Ãutput: Core Scope Document
Major Governance Ãbjectives, Services, Service Levels, Stakeholder identification and
Consultation are major activities of this stage

All MMPs do not follow this se uence

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Common Services Centers
¬ 1,00,000+ CSCs across 6,00,000+ villages

¬ Enable G2C & B2C services

¬ Scheme approved in Sept¶06

¬ Implementation on a PPP model

¬ Common Service Centres ± PC¶s e uipped with Internet

Connection, operated by a Local youth ± Guided Access

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 CSC-- Status
CSC
Jammu
J&K
Kashmir



Himachal
Pradesh
HP
Arunachal Pradesh
Punjab
Punjab Uttarakhand
Uttaranchal
Sikkim
‡ S rolled out Haryana
Haryana

- 59676 Rajasthan
Uttar Pradesh
UP ASM N L
Rajasthan Bihar MH MNP
BiH
‡ Implementation underway ujarat JHD WB
West Bengal
TRIPURA
MZR
ujarat MP
- 27 States (50,610 Ss) hattisgarh
HH
Orissa

Maharashtra
Orissa
Maharashtra
ш 75% (8)
Andhra
Pradesh
# 
Karnataka
AP
50% - 75% (8)
Karnataka
20% - 50% (8)
Puducherry
Tamil
Kerala NaduTN ч 20% (3)
Kerala
SA Selected (2)

Fresh RFP to be issued (1)

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Implementation Framework
DIT STATE GOVERNMENT

SDA
SPV (Government Agency)

SCA
(Private Partner)

VLE
(Private Individual)

Citizen 2,
Enabling Transformation

E-Government E cation Tele-me icine

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Social Incl sion gric lt re Entertainment

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 SWAm STATUS


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25
e-District
¬ Ãbjectives
‡ Target high volume services at District level
‡ Undertake backend process re-engineering to e-enable the
delivery of these services through CSCs

¬ Examples of services:
¬ Issue of Certificates, Application for Pensions,

Revenue Court related, Government Dues and

Recoveries , Ration Card , Grievance redressal

2
Status of e-
e-District
¬ Pilot projects are being implemented in 14 States (37 districts)
covering a population base of 110 million (appx.)

¬ Ãut of these 14, the Pilot projects have been successfully

launched in 3 states ± UP, Assam and Tamil madu

¬ Average number of citizen transactions/ month/ district are

20,000

¬ mational rollout of this MMP at a cost of USD 600 million (appx.)

planned for 2010-12

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2
 Impact Assessment of
Various e-
e-Governance Projects
¬ Independent assessment of all projects through
Empanelled agencies
¬ Findings of assessment
¬ mumber of trips to Government offices significantly
reduced by 1-2 trips
¬ Waiting time at offices reduced in the range 20-40%
¬ Land Records Project ± Significant reduction in bribery
¬ Direct cost savings to the citizens in the range Rs.60-
110/- (per transaction)
¬ Citizens show overwhelming preference for
computerized systems 2Ú
 Capacity Building
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 ll t fr  it ili  fr N
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Capacity Building Contd.
¬ DIT actively interacts with States for setting up of SeMTs & PeMTs and

to develop HR guidelines/ policies

¬ 3 sources for HR : (i) Deputation, (ii) hiring on Contract from open

market and (iii) Consulting Agencies (personnel + task basis)

¬ States may initiate process of selection of candidates for (i) & (iii)

¬ Capacity Building Management Cell at DIT coordinating action on (ii)

¬ Support to State Administrative Training Instritutes

¬ Training / Ãrientation of Stakeholders

þ%
 Capacity Building Scheme Contd.
¬Trainings & Sensitisation
‡Leadership Meets for Political Leaders
‡Ãrientation & Sensitization trainings for Policy Makers
‡CIà / CTà trainings for Project Leaders
‡Change Management / BPR trainings for Government
officials
‡ eGPx course for long term Capacity Building
‡mational E Governance Conference
‡Round Table Conferences with State Governments

þ2
Institutional Framework
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State eGov Council (CM)

State Apex Committee (CS)

State ITIT epartmental

epartmental
epartmental
Committee
Committee

SeMT PeMT
eMT
PeMT
Program Management Project
Management þþ
t r, lit    rit
÷ mational Policy on Ãpen Standards
÷ Localization and Language Technology
Standards
÷ Encouragement to Ãpen source technology
÷ Quality Assurance & Conformance
÷ metwork and Information Security

þ_
Challenges in Implementation of meGP
÷ Accelerating the implementation of MMPs
÷ Involving the State Governments proactively in
delivery of G2C services
÷ Positioning of Professional resources in State
& Central Government critical for success of
meGP projects
÷ Ãperationalzing of mational e-Governance
Division (meGD)
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 ã
get Esti ates NeG 2009-10
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Proposed Break-up ( Rs. In Crore)

÷ Grants in Aid : 487.00

÷ mE : 70.00
÷ Ext. Aid : 100.00
÷ Ãther Charges : 43.00
÷ Total : 700.00

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 Ãther Programmes (Rs. In crores)
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